Dr Hobert was our Dr for over 20 years and was great. The carpenters/von stieffs took over his…read morepractice after he passed and they have been nothing but difficult to deal with. The MA Pam is consistently rude. I came in right when they took over and got everything squared away as a new patient and then didn't see them for 3 years and they told me anyone they haven't seen in 3 years gets removed from the system and is no longer a patient.. and I'd have to be scheduled as a new patient and they didn't have any openings for 9 -12 months for new patients. So because I'm healthy and had no issues for three years they deleted my 30 years of records from Hobert and removed me as a patient. I've heard this exact story from other Hobert patients. My parents were still with them up until recently when they told us they were no longer working with their healthcare. We called the healthcare who said that wasn't true at all and then called back to tell them they are willing to pay and if they send them the bill it will be taken care of only for them to tell us they are lying to you and rudely told us they weren't arguing about it anymore (after only 2 quick phone calls) and that they were no longer using that healthcare and we could only pay out of pocket or find a new healthcare. Each time I've talked with them on the phone I felt as if I was at the dmv. The drs seemed okay even though the one time I came in I felt like I was being rushed out the door or I was just being used as a training situation, and my father felt as if he was never listened to and almost always rushed out the door. It's a shame they took over a staple in the community only to reject that community.

My name is Kelly , and I have been a patient of the Von Stieff medical group for at least 10 years…read more Before I started seeing Dr. Kristina Carpenter as my primary care physician, I shuffled through many doctors that didn't care and didn't listen to me. Dr. Carpenter is amazing. She always listens to me and has no problem. Ordering tests when needed. I hope she's in practice for a very long time. The front of the office staff is incredible. They're always so kind and caring, and Salvador Fierro has always had my referrals ready for me and any notes that I may need for work before I leave the office. He's also been extremely timely And thorough with disability paperwork. He is a great asset to that office. I highly recommend the Von Stieff medical group.

Best. Doctor. Ever…read more I've been seeing her for 6 years now, and I don't have anything negative to say about Dr. Nguyen. I go see her a few times a year for various reasons, and I always come away thinking that I have the best doctor in the world. She remembers things I've told her about my life from like 5 years ago! She's warm, compassionate, very intelligent, and makes me feel like I'm her only patient when I'm there. There is never a hesitation to have any kind of test done that she thinks I might need or to refer me to a specialist. I know she's busy, but I can also always get an appointment either that day or the next day. Today I called her at 11:30 and saw her at 3. She's a family practice doctor, so she sees people of all ages, so I'll be sticking with her for hopefully a very long time. I live in San Francisco, and still drive out to Pleasant Hill to see her...she's definitely well worth the drive.

I liked having Dr. Nguyen as my doctor. I was sad when she closed her practice. I saw her for…read moreseveral years. I believe she is now at the Pittsburg health clinic. I am thinking about just seeing her there as I am not happy with my current doctor.

Dr Hoffman is a great doctor and a genuinely a good person…read more He really takes the time to really listen to his patients. I highly recommend him!

Dr. Hoffman does not directly take insurance but will give you a Superbill ( whatever that is ) to…read moresend to your PPO insurance for payment back to you. His standard visit charge is $350. Contact him by email ( he may or may not get back to you, it took two tries and then a voicemail to get a reply ) and he can explain long term pricing. There is no receptionist to answer phone calls but a voicemail message that explains some of what you will need to know.

I am also bummed that she is closing her practice. I was only able to interact with her a few…read moretimes. After multiple medical errors over the years by other doctors, that many doctors refused to properly document, she took the effort to review my records and provide the most accurate medical record that I have had since the first error in 2010- proving to be the most ethical doctor I have ever interacted with. It takes a special person to stand up against the flow in medical systems. She is that type of person. The type that would stand up and say that is wrong. Ethical enough not to work for system that were no aligned with her ethical integrity. A very rare find. She even found the root cause of the of the issues that were missed for years along with doing a very thorough GI work up-greatly improving symptoms and lessening risk damaging other organs. Noting that I have been going to a Functional Medicine GI doctor and did not have such a thorough GI work up. I wish her the best and hope that everything is ok with her. We are not sure why she ended up closing her practice, I hope everything is good, but rating her closing her practice is not rating her as the excellent doctor she is. I wish that someone as smart and ethical as her would be filling the space-but that isn't happening-sadly.

So bummed she is closing her practice because she is the best PCP (if not one of the best doctors)…read moreI've had! I started seeing Dr. Michaud last year after my former FNP (and awful GI doc) ignored some serious symptoms. She has a great bedside manner, is smart, proactive, and thinks outside of the box. She even came up with possible diagnoses other specialists missed. Although we never figured out the cause, she took EVERYTHING I told her VERY seriously. As a veteran patient, I cannot count how many doctors downplay or ignore serious symptoms. Dr. Michaud not only does the opposite of those doctors but should also teach other doctors how to take their patients' concerns seriously. I was able to get in the following week after scheduling as a new patient and never had difficulty getting appointments. Her receptionist, Annabelle, and her MA, Rachel are friendly and helpful. I wish I found her sooner and had more time to be her patient. Thanks Dr. Michaud for listening to me and helping me as well as serving as an example for the care I hope to provide my patients as a family physician one day!

Madison saw me. Vanessa checked me in. My foot was in a lot…read moreof pain but I hadn't had an injury.. Madison was nice. She ordered X-rays and thought it may be a bacterial infection.. she wrote me a prescription for antibiotics. I do appreciate her. She was awesome. They do not have xray here. You must go elsewhere. X-rays came back clear. I started antibiotics. Good news! It seemed to work! My foot was getting better! I was already writing my 5 star review! Now for the bad, Then, after I stopped taking them, pain started getting worse again. Just need a refill so the rest of the infection goes away. To be clear the meds I am speaking of are used for acne and the like (bacteria). They are not pain meds or anything someone would want too much of. The app they have you use is not connected to a human and has been very frustrating. The app also allowed me to ask for a refill automatically with no response at all. They are not returning my phone call. I find this very unprofessional. It appears they won't help me at all until I make another appointment! Which of course costs $$$. I shouldn't have to make another appointment even virtual and pay you more money to show you the same thing. All that does is waste my time and money and double your profit. They were quick and convenient but not effective. I will go John Muir urgent care from now on. Rounded up to 3 stars because Madison figured it out.

The facility is really nice, clean, and seemed organized. I made an appt the night before for the…read moreopening time, and was seen within about 30 min. There was staffing shortage so that created some delays. Shea Gillan PA-C was a wonderful clinician - warm, attentive, efficient. She arranged for x-rays at another location and a few hrs after that, she even followed up via a message on the app with results and recommendations! I would use this facility again, however, one thing is they do not have imaging capacity. So if you think you might need x-rays, might want to seek elsewhere for purposes of a consolidated visit in the already difficult situation.

My first appointment with them was not good. The NP Laura refused to give me a referral for a…read morespecialist I had requested, but instead referred me to ortho because I had a spine surgery in the past. The ortho doc told me she wasted everyone's time as he couldn't help me with anything I had seen her about. I mentioned adult acne being really bad and she had the audacity to say it's from not washing my face at night. Which I do and told her. I did get some labs done that I pushed for. But never got a call or email from them for results. Two months later I called because I hadn't heard from them. scheduled an appointment with them over the phone. The appt on the phone was for Friday I out it in my phone while on the call. I never got a confirmation call or text from them. They suddenly called today(Tuesday) and told me I missed my appointment and had no future openings. The labs show signs of my body is fighting something too. So it's not normal labs they have been ignoring. Will be making sure none of my family comes here.

This is the worse Family Practice Group I have ever encountered if my 30 plus years as a Director…read moreof Nursing and nursing background. Incompetent at best and The PA Kennedy must have received her license from a crackerjack box. She should not have a practice as she doesn't listen and appears she doesn't comprehend basic health care language. It has been 2 months since my husband and I been working in getting his lung screening at John Muir Hospital. PA Kennedy obviously isn't smart enough to know the processes she must follow to order X-rays etc. this office drops the ball each and every time. This office should be shut down and investigated for negligence and delaying care for their patients. Stay away from this abomination of a medical practice!!

Dr Sue is a-mazing. She is extremely thorough, excellent listener and incorporates your approach to…read moreyour own health into consideration when making recommendations. She gives you informed options rather than dictating what she thinks you need. She is truly a fabulous partner in meeting your health care needs. She has a very established practice so best of luck getting in. I am moving out of the area and am going to sorely miss her!

Dr. Nguyen truly cares about the kids. She even teared up one time my little one had a scare. Her…read morestaff is equally as exceptional. Truly 5 star.

This review is way over due. We've been taking all our kids to Dr. Nguyen for many years now. She…read moreis an excellent Doctor and provides the BEST care. It's also very easy in making urgent or last minute office hours appointment with her. She makes herself available and will squeeze your child in her schedule if all possible. She takes her time and explains everything to the parents. Her assistant April, is also wonderful. They treat you like family. At this point, I can't imagine trusting any other Pediatrician to care for our children. If you're looking for the BEST, go to Dr. Nguyen.