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    Graber's Carpet Studio

    5.0 (1 review)

    Services - Graber's Carpet Studio

    Carpet cleaning

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    14 years ago

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    Integrity Carpet and Air Duct Cleaning

    Integrity Carpet and Air Duct Cleaning

    (17 reviews)

    I purchased a Groupon last month to clean the air ducts in my home. I recently had vinyl planks…read moreinstalled and I wanted to get all of that dust and dirt out of the vents. Plus who knows if the ducts have been cleaned since the house was built. Scheduling was easy and Sammy showed up on time. He was friendly and explained the process as well as the extra cost when there are more than 5 air ducts. I spent an additional $200 today because I had more than five are ducts. But I was told without the Groupon I would have paid $450. That's a pretty good deal! The company is based in Indiana and does not have any locations in Jacksonville. Sammy drove two hours from his home to Jacksonville. I would absolutely recommend using Integrity Air Duct Cleaning for your vent cleaning needs.

    This company deserves negative stars. Horrendous advertising and communication, and the customer…read moreservice is downright deplorable. As such, I cannot even comment on their service -- but one scan of their Yelp page shows that isn't impressive. I recently purchased a Groupon promotion for duct/vent cleaning. The company's promotion proved to be misleading and confusing. It stated on the page that the company specializes in dryer-vent cleaning, among other items. Multiple customer reviews cited that their dryer vents were, in fact, cleaned as part of the promotion. When I tried to confirm my voucher, I was told that the service DID NOT include dryer vent cleaning and that would be an extra charge. When I took the company to task via email regarding this clear discrepancy, I was "greeted" by sales manager Jen Baker. Baker is rude, obnoxious, combative, argumentative, and downright mean. In a series of back and forth emails, she talked down to me and let me know that I, the customer, was the one who was wrong. Her refusal to admit that the company's advertising was misleading is quite suspect. And her tact? Straight up childish and minor league. Simply put, I can't imagine a company even talking to customers in such a petulant manner. The company promotes that they are family owned. This is one rude family that doesn't have a clue on how to run a business. And having Integrity as the name of the company is imminently laughable. Take your business elsewhere.

    Graber's Carpet Studio - carpeting - Updated May 2026

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