Planning a wedding is so stressful and vendors can be helpful or hurtful. GP Exclusives had great reviews, and I liked their pictures, so I set up a trial for makeup and hair. The makeup was pretty when they left, but after some time it looked white and greasy. They did not do a great job styling my curly hair, so I said that I would hire them only for the makeup for my wedding, but I wanted to do another makeup trial closer to my wedding date. I gave them $130 deposit to hold my wedding date.
A few months later, I emailed, asking to set up my second makeup trial. The day of, I got a text saying that they would be an hour late for our 10am appointment, arriving at 11am. I called and expressed my concern, but I said that I would make it work. 11am came and went. I called and they would not answer. They would only text that they were in traffic and to be patient.
That went on for 45 minutes, and finally, I had to call and cancel. I told them that I can't have them show up almost 2 hours after a scheduled time, especially on my wedding day. They did not apologize or take any responsibility for their tardiness. The assistant (who I was dealing with that day) explained that they had five crews going, and she didn't know where anyone was. Five minutes later they showed up, and I explained that I had to go, since I had other appointments to be at.
I emailed them later that day, asking for my refund, since they would not be doing my makeup on my wedding day. They said that according to their contract, I signed off that no refunds would be given for cancellations. I responded that it also said in their contract that satisfaction was guaranteed and that ample time would be given. Again, they refused to take responsibility for any of their errors and just said that they were sorry that I felt that way because they did show up, even though it was 2 hours late. Every bride knows that there is a set schedule that you need to follow on your wedding day, and the fact that GP Exclusives didn't understand that showing up 2 hours late was a problem, is scary in itself. I couldn't risk working with their "time windows" on my wedding day, so obviously I had to fire them.
They kept my $130 and put me in a horrible position of having to find a new makeup artist one month before my wedding. I am just thankful that I saw how unprofessional they are, so I could save myself from them screwing up my wedding day! I wanted to post this review, to hopefully save some brides from this poor experience. I would not recommend GP Exclusives. read more