So far so good. Jeff was very responsive and helpful in getting me the policy I needed. He made great suggestions and never tired of answering questions. If he did he never showed it. I hope I never need to use the policy but have no doubt Jeff will be there for me. Thanks read more

Rude, dismissive, unhelpful, and unprofessional. Upon contacting Gotham they immediately sent me an email telling me "you do not currently have a market for you" [sic] and refused to assist me in any way, all because I filed a small sub-$10K renter's insurance claim several years ago after getting robbed. The entire reason you hire a broker is to navigate issues like this. Glad I was turned down, because if this is the standard of service they have for potential clients, I can only imagine how bad it is for their actual customers. Should've expected as much from a company that so clearly loads up on fake reviews and manipulates online search results with SEO. read more

Jeff was a pleasure to deal with. He was extremely responsive and got us a reasonable quote quickly. Thank you.

Getting home owners insurance is certainly not a fun task, but working with Jeff certainly made things easy. He is super responsive and knowledgeable. He answered questions clearly so there were no questions. And was super patient with all the back and forth. He got me the best rate for my age and credit score plus he offered to cancel my old plan. Highly recommend! read more

Normally, I do my insurance shopping online, get a quote, and speak to an agent for all of 5 minutes to confirm purchase. Looking to get a new policy, and decided to shop around for a person and see what happened. I'm so glad I did. Jeff was super patient after the initial quote and I was shopping around. Answered all my questions promptly and clearly. And he was a champion at dealing with my bank to make sure the policy was fully compliant. Really glad I did some research and speak to someone. Couldn't have asked for a better broker than Jeff. read more

Danny was my broker for my home owners insurance.He took yearly payments of 5000$ from me for 3 years in a row. I didn't know with a mortgage the mortgage company pays the yearly premium. He called me every year stalking for the payment. I would like to know if he has done this to anyone else. I'm putting together a lawsuit. Please email at nbfsemail133@gmail.com if he has done this to you too. read more

FANTASTIC - was really wary of using a brokerage since I normally do everything myself, but it became clear really quickly that national insurance agencies do not know the NYC market and were seriously messing up my coverage needs for a condo purchase. Gotham Brokerage was spot on and in line with what I was finding in my more detailed research. Jeff is literally the most responsive individual I have ever encountered (not kidding) - he replies within minutes. He also helped us address a last minute issue that would have delayed our closing. Big perk as well: he sent over sample insurance policy details without even being asked (pet peeve of mine is big insurance providers refusing to share the actual details of the policy beforehand). Haven't had to file a claim yet, hopefully won't have to, but I expect the process will also be great. read more

Jeff truly is quick in responses and get things done . Bought coop insurance here at a fair price and when moved all , immediately cancelled after I email and received my portion of refund. Thanks so much again Jeff! read more

I'm just going to echo many of the other comments here. Jeff is one of the most responsive service providers ever. Other insurance brokers aren't even in the same city, let alone ball park. For context, I contacted him the Friday afternoon before the 4th of July weekend, and I thought he would get back to me by the following Tuesday. Instead, he got back to me almost immediately, then worked with me all throughout the weekend via e-mail, including during the 4th itself! This is amazing service, and completely outside of any experience I've ever had with insurance. Highly recommended, especially if you need a policy on short notice. read more

Really friendly and helpful company, recommend them to all owners and renters, especially helpful for navigating co-op rules.

Jeff looked at a policy that I don't even have through Gotham that I suspected I may be overpaying for. He told me that it was a good policy and that I should keep it. Also responded very quickly. This guy is real good. read more

Jeff at Gotham was able to provide fast and easy assistance with obtaining homeowners' insurance coverage for our needs. After reaching out Jeff got back within a short time after and we spent a few emails back and forth going over the exact requirements necessary. Everything was done over email and all in all the process was completed in just an hour or so. read more

There is a reason that everyone else is giving these guys 5 stars - Jeff is the man. Quick, clear, concise communication over email. No bullshit or shenanigans. Have a question? He has your answer. I have referred at least a dozen people to them knowing that they will get treated as well as I do. Now thankfully I have never had to make a claim, but I am confident that it would be dealt with fairly and quickly. That helps me sleep at night, which makes Gotham Insurance A+ in my book. read more

Why can't everything in life be this way??! Never have I had a faster/easier time signing up for a new homeowner insurance policy...and no phone, all through e-mail! read more

I had a Co-op homeowners policy with Chubb that was just too high for me so called Jeff at Gotham. He was able to get me substantially more coverage for a much lower deductible while saving me $200 a year on my premium. I had my previous policy cancelled and the new one activated within 2 hours of my quote. Jeff was super quick with getting me a quote and finalizing everything for me. My new policy is with Travelers. Gotham mainly deals with Chubb and Travelers. Jeff gave me good advice and was helpful in making a decision. Highly recommend! read more

Context: I probably should have gotten insurance just after closing on my co-op apartment, but I let it slide for well over a year, and didn't think much of it. I decided to do some work on the place, and after coordinating with a contractor and the co-op, I got the green light. Great. I just needed my proof of co-op insurance... With material manufacture deadlines, I needed co-op insurance yesterday. Luckily, I was given Jeff's contact info by a colleague. Review: Jeff responded super quick. Within a couple emails we had the perfect policy for my needs and we were ready to go (this was all end-of-business-day, by the way). First thing next morning I had my proof of insurance waiting in my inbox, and now my project can chug along uninterrupted. Jeff was punctual, knowledgeable, extremely helpful, and communicative. I had zero ideas about what I needed or what to expect. This was the best possible experience I could have had. read more

Pretty normal stuff, same as other brokerages. My biggest complaint- I just called with a question about my policy renewal, it says HOMEOWNER in big letters on the top, I'm a renter. The woman who answered the phone said it was, however I wanted an email confirming that the policy I was buying was for renters as well. She insisted it was, and when I insisted on getting that email in writing, the woman got very short with me. No pleases, no thank yous, and an abrupt hang up. I got that email pretty promptly afterwards, so I did get what I wanted. TL;DR-- It wasn't AWFUL but it certainly wasn't stellar customer service. I got what I was looking for, but I was made to feel in the wrong for asking for it. read more

Shopping around for homeowners/apartment insurance in NYC, I phoned a few companies: Allstate, State Farm and Gotham Brokerage. The first two are direct insurers and they were fine and the rates were all comparable, but I found the service from Gotham to be MUCH better. In the first place, I was speaking from the the get-go with a seasoned insurance agent, not some random phone operator/sales drone. The agent I spoke to, Barry Frost, was very professional, knowledgeable and able to give me a quote without pumping me for all sorts of invasive personal information which the other companies demanded before I could even get the time of day from them! Originally, I had discovered Gotham through a web search and I found their blog to have some actually useful information: it was a true reflection of the kind of service they gave me - very professional, no-nonsense, easy-going, mature, intelligent and good value. A pleasure to do business with. Since my policy is new, I have no claim matters to relate (and hopefully never will!), but I did have a billing question about which they were very quick to respond to an email and totally helpful on the subsequent phone chat. read more

Long time Yelp lurker and the service provided by Jeff at Gotham made me sign-up. Jeff responded immediately to my inquiry (which was time sensitive due to a need for a quick policy update from financing company). Got on the phone for a quick call and had two quotes for me within 5 minutes. He secured the one I wanted within minutes and contacted the loan officer directly with what they needed. Stop looking at reivews and click the get quote button. read more

Perfect, professional service. Even though I had to cancel the policy I got through them because it turned out to be too expensive, I recommend Jeff. He is a totally honest, reliable and helpful broker. Very rare that a company is so helpful and truthful. read more

I have been a customer almost 8 years, through 3 different apartments, as a owner, renter and a landlord. I like asking questions and understanding what I am buying and have found Jeff to be patient thoughtful knowledgable and honest. I like working by email and work with Jeff pretty much exclusively this way. He is extremely responsive, typically getting back to me within the hour, even received responses on the weekends and evenings. read more

Very happy customer. We've worked with Jeff Schneider at Gotham for several years, and he is unbelievably responsive to any/all requests. The service level is really remarkable. We had a flooded apartment this summer, and both Gotham and the underwriter Chubb really came through. read more

Quickest and easiest way to get a quote from multiple insurance companies for your homeowner, condo and coop insurance.

Jeff is great, always quick to respond via email, no question is too small for him and he will respond to you with context or offer advice if you need it. The advice helps because we know nothing about insurance or what we should need or get. Thanks Jeff! read more

Barry was not what I needed in an agent, I'm sorry to report. I ended up with a gap in coverage and a cancelled policy due to his lack of care. read more

I never write reviews but Gotham Brokerage was truly so helpful and responsive with all my insurance needs. I had a claim that was able to be taken care of in less than 2 weeks. Thank you so much Jeff and Kimberly. read more

Jeff was very responsive and did his best to help me out. He wasn't able to find a policy that met my needs in the end (I had unusual requirements) but even after we realized that he was still a useful source of advice and help. And on the weekend at that! Recommended! read more

Jeff's been coordinating all my insurance needs for over a year now. Fortunately have never had to make a claim, so can't speak to that side of things, but I can say his rates are great, and his service is truly exceptional. Nearly instant responses at all times of day, and never a miscommunication or mistake in his work. Thanks so much Jeff! read more

Great service, great prices and by far the best bet for a reliable and trustworthy insurance source in NYC. They take the time to answer all questions and helped make sure I had all of my belongings covered. I bought renter's insurance and auto when I worked in the city and found them via a word of mouth recommendation from friends. The best kept secret in NYC for an insurance broker and I highly recommend them. read more

I am very pleased with my experience with Gotham. I highly recommend.

These guys are excellent. I've written them emails at 5:30 in the morning and they respond by 5:31. Very knowledgeable to the industry.

I corresponded with a guy name Jeff from Gotham and he was straightforward, prompt with clear answers, competitive rates. I recommend Gotham for apartment/coop insurance. read more

I called to request a quote and spoke to Barry, who was courteous and knowledgable. He patiently answered all my questions and advised me to stay with my current insurance provider given my situation. I didn't feel rushed at all and appreciated the honesty. Wouldn't hesitate to go to Gotham for future insurance needs. read more

While I wound up binding homeowner's insurance through a different avenue, I want to express my gratitude to Jeff at Gotham Brokerage. Outstanding customer service and very fast responses. I'm an email person, as I generally multitask, and dealing with Jeff was so efficient and easy. Gotham offers professionalism and responsiveness that can't be beat and they are a pleasure to work with. I'll definitely be in contact in the future for other insurance needs. read more

5 stars! I'd give more if I could. I needed to get insurance for a co-op that I bought. I filled out the form on the Gotham Brokerage website requesting a quote and received a response from Jeff Schneider almost immediately. The email was detailed and gave me all the information I needed. I contacted another broker, recommended by my attorney, and I waited for hours before I got a response and had to wait until the next morning to get an outrageously higher quote. Needlessly to say, I went with Gotham. I haven't had to make a claim yet, obviously, but I'm extremely happy with this initial process. read more

I hope there are no unpleasant surprises down the road but buying coop insurance from a reputable insurance company was easier then ordering takeout. For me meeting with the agent was not a priority but i can see where it might be important to some with more complex needs then mine. read more

Jeff responded quickly and helpfully to my inquiry. Although he could not accommodate the unusual specific request I had, he referred me without hesitation to a company that could. read more

Just want to weigh in - I thought apt insurance was silly but I got it anyway. Then we left water on and it overflowed. I figured I was out of luck - and of course this happened right after Sandy when I figured I couldn't even get Gotham on the phone. I reached Jeff Schneider on his cell phone because their phones were out and he had calls transferred. Now that is dedication. I've since spoken to some of the other staff too. It truly has a family owned feel - they care about their customers. A really great find. read more