WORST Product Customer Service I have ever dealt with and poor quality stickers.
Bottom line, I'm not sure what the rest of his products are like as I was looking for one very specifically purposed product, but I will never purchase something from this company again based on the way I was treated on the phone. The Foam Light Personalized Stickers do not work on all foam lighted sticks, so use caution when purchasing them. My story begins below.
From the very beginning I was unsure about this company but it was the only place I could find the stickers we needed. We ordered foam lighted sticks from another company and loved them but we needed stickers to personalize them. We found the stickers on GotParty.com. When I tried to place the order, I wanted to see a proof before paying (as any good marketing person would). They would not, however comply with this request. I paid and they digitally put the sticker together and sent me the proof. Thankfully, the proof looked good and I was ok with proceeding with production (which is good because production had already begun). We received the roll of 1000 stickers in great time and the day before our event, we put the stickers on the sticks. Within an hour, the stickers began lifting from the foam. By the time we were ready to give out our items, the labels all needed to be redone and many were stuck to each other. By the end of the event, we were running around peeling all of the labels off the street as they had fallen off the foam sticks.
When I called to talk to Michael about the quality and if they would consider a refund, I wasn't able to reach them. So I sent an email explaining that I was disappointed with the quality of the stickers and that they did not stick to the foam for which they were meant and asked if they would consider a refund. At no point did I demand a full refund, but that's what they got out of it. I got a response back right away saying they wanted to speak with me. Two more days of calling and I finally got hold of Michael who wanted to know what had happened. So I explained to him that we had applied the stickers, and stored the sticks for transport and the stickers were all coming off. He first shamed me for not calling sooner, but in my line of work, I get to these projects when I can. He then began to tell me that he was offended that I would be saying his "Professional Quality Product" was of poor quality. (It didn't stick to the foam it was supposedly made for, so my perception of quality is of course going to be poor). So after talking in circles about the quality of his product, he switched gears to blaming me for poor handling. His product is perfect, so we didn't put the stickers on the sticks correctly. I explained that we didn't get instructions, so we applied them in the only way we knew how. (How many ways can you apply a sticker to a foam stick?) He even went as far as to tell me that there are no bad reviews of this product on their website. Well, that's because the website is so poorly constructed, there is no way to leave a review or comment of any type for the products or the company itself on the website. He then began to tell me that the quality of our foam sticks was the problem and that he would have no way of knowing what kind of quality they were because he couldn't see them. The phone call went on like this for another 10 minutes with him telling me we handled the product wrong and it was all our fault and with me trying to explain that I just wanted to know if they would give me a refund because we were unhappy with the product and if the answer was no then the phone call didn't need to continue. He said there is no way he would consider a full refund as we have used part of the product. To which I explained that I wasn't asking for a full refund I just wanted to know if they would consider any type of refund. Eventually the call ended with him saying "No. All sales are final" and me telling him "Have a very nice day, good luck with your sales, and maybe you should check your customer service policies." read more
