My father passed away and just like anyone would we needed flowers. My mom and son chose this place because they worked with her on pricing and our family likes to shop local, let's face it, the small blue collar businesses need it more than big chains. She couldn't see paying over 200 bucks for something that would just wilt away. The flowers they picked were small 2 vases with flowers that would look nice and wouldn't break her pocketbook. 80 bucks. They ordered them 4 days ago and were to pick them up today the day before the services. I carry my mom to pick them up at 4pm they close at 5pm. The lady preceded to tell us that she lost the order and asked what she ordered. That happens sometimes, it was annoying but she offered to deliver them to the church at 9am. Then asked if we had anything else to do and we said yes, she again agreed to have them delivered. She then said she got 7 other funeral orders today and hasn't been able to breathe. Um ok... what does that have to do with an order that was placed 4 days ago? Mom and I left. No sooner than we got 4 minutes from home this idiot lady calls her to "remind" her to pick up her flowers. My mom said "We were just there and you said you lost my order, now you want me to come back because you have it now after you just agreed to deliver tomorrow?'" I can hear this lady telling all of this to my mother. I told mom to have her deliver to the funeral home and we can pay tomorrow. She said she would but demanded payment first. Nothing of which was asked for when we were in her presence at the shop. Um, no mom we are not doing that, it's 5 minutes before they close. My mom again said you know where I live you have my number I will settle up with you tomorrow. The lady at the store preceded to argue with my mom that she wasn't doing anything until she got paid. My mom again repeated herself. At this time I am also telling the idiot no. I hear this ignorant greedy person tell my mother to tell me to take a chill pill. WRONG PERSON AND WRONG DAY! I took the phone from my mother and preceded to rip her from head to toe. She then tells me she asked us to wait 15 minutes, my response "No mam, you did not I was standing right in front of your face and you agreed to deliver them by 9am to the services, she preceded to LIE and say she never agreed to that. However, she would do so if she got paid first. I again ripped her a new one, you are the one that LOST the order from 4 days ago! Now magically in about 15 or 30 minutes you have them? She again repeated I asked you both to wait! UM NO YOU DID NOT! I am not stupid nor is my mother. How dare you tell a widow you lost her flowers the DAY BEFORE THE SERVICE and then demand payment because all of a sudden the flowers appear?! She again told me to take a chill pill. WRONG PERSON LADY! I responded with you have no idea what you're getting yourself into for someone in the flower business who allegedly received 7 funeral orders today, you certainly do not have any compassion for someone grieving and clearly have issues keeping organized. She interrupted and said yes I do I do this every day and I have never been spoken to so rudely in my life. I said, Well now you have lady! She hung up on me. Rather than offer an apology for the mixup or ask how she could make it right, she demanded payment. Needless to say, we did not rush back to go pay for flowers 5 minutes before they close. We have no flowers for my daddy's funeral. A Veteran to that matter.
Here is some reality for you lady and I hope you are reading this, you treated my mother disrespectfully, rudely, and quite honestly you treated her like she is common trash who wouldn't pay for two small flower bouquets as she promised and offered to settle up with you upon delivery. You shouldn't assume that everyone that walks into your shop isn't going to pay for their orders. Some people do not have credit or debit cards by choice as is their right to do so. Cash is still good in America for now. Nor should you expect people to give you CC info over the phone especially in this time of scammers attacking elderly. I have a feeling those "7" funeral orders would give more money and my mother's 80 dollar bouquets are just pennies to you. If it took you 15 minutes to make the order, you could and should have done that when you walked into the door first thing this morning. I guess higher paying customers get priority. Get some time management training and put yourself in your customers shoes; how would you want to be treated after losing a loved one?
Further, we don't like you nor do we trust you. I wouldn't give you a penny if you needed it. Thank you for making a sad time even more awful. I hope you have the day you deserve. read more