Update: I received a voicemail from Stacey basically defending herself for name dropping in my original review. My review is is based on my own experience and opinion, which I'm entitled to just as anyone else. I'm not denying they can probably provide quality education but now this is based on my personal interactions with them. I called back to see if there was an actual resolution to the main problem. It's a matter of principle, my husband and I asked multiple times to make sure we'd get a full refund, Janette kept saying yes so we thought they were being nice enough to give us time to make arrangements. That's what we were expecting. Stacey calls me back saying I put false information in my review, and I'm slandering them. I don't have foggy memory and everything I wrote is actually what happened and my opinion of it (again I'm entitled to it just as anyone else). She kept insisting that I was being unprofessional, but what do you call it when an administrator makes a personal call to the client getting emotional about a yelp review? And evidently talking to other parents to counter with a 5 star review (case and point Mark H's "response"). I am so disgusted with this place! Again: this 1-star is based on their quality and handling of this situation.
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If you don't want to read my rant/review, to keep it simple, the program enforced by this preschool is meant to filter out children that don't meet their standards. By that, 2 year olds are already expected to sit still, stand in line, wash their own hands, and master any other skill BEFORE enrolling. If not, they will slap a label on your child and try to use any means necessary to give them the boot. As a parent warning other new parents, you know your child best and don't let anyone tell you what "normal" is. They'll use their "policies" as reason to alienate your child and make you feel that your child is different. Let's just be real, every child is different and there's nothing wrong with that, but it shouldn't be used to deny quality learning. The teachers are passionate about kids, but the administration is very small minded about this. Just my opinion, but if you want more details keep reading.
Good Samaritan also has 12 children per classroom with 2 teachers each. I wanted to work closely with his teachers so we could help my son progress and grow. I told one of his teachers, Miss Nazia, that my 2 year old may need some time adjusting because home daycare isn't as structured as preschool, he may still be jet lagged, and it's a completely new environment all together. He also has a speech delay so he can't communicate well.
About 4 hours into his first day, Stacey, one of the administrators, called me, which immediately put me in panic mode that something bad happened to my son. She actually just wanted to chat about my son's development, said he was a special needs case, and that they were understaffed and unable to provide that kind of care. Note that my son was not even diagnosed for anything other than delayed speech, but he is able to communicate by sign language or gestures.
My husband and I spoke to the director Janette the next day, because it seemed they were already wanting to kick him out after a rough first day. We asked if kids are given time to adjust, but they already labeled him special needs and they're not able to provide the care he needs. We asked for a refund in full, to which they agreed, but as of now they only want to give us half.
We wanted to give him time to adjust, and time to make arrangements with other daycares, but my husband works full time and it's also the last few weeks of the semester for me. We decided to pull him out, because most of the teachers didn't want to deal with him (nor did they know how to work with him).
Keep in mind that most of the teachers do not have education or child development degrees, but just experience and passion for children which could be enough for some, but not suitable for all.
The director is now going back on her word and saying they will refund us half, because they did provide care for him. But what kind of care is labeling him special needs and leaving only one teacher to actually work with him? Miss Nazia hasn't even said anything to us since that first day and has generally been avoiding my son. There was one day I picked up my son from the playground and the teachers were standing around, NOT playing with the children, and they said I could find my son in one of the slides, where he has a mouthful of chalk that no one bothered to check on him.
The director needs to keep her word about our full refund, just as basic customer service, even if she mispoke. But no surprise, we were also expecting an opportunity for quality learning environment, and a lot of promises they made also came up short. read more