I had an appointment scheduled for my puppy that has bad anxiety since recently moving to the area. It took a while to find a time slot that they had available before or after the time I would be in work. When we finally found a day and time that they had open and I could get in before they closed, I was extremely excited to finally get my dog some help.
I work an hour away from my home and this vet office is 12 minutes away from my house. I left work early, was on the way to pick up my puppy from home, and 35 minutes before her appointment I get a call. The call was from the vet office to cancel my appointment for an "emergency".
To be honest the woman on the phone was nice and asked when I would like to reschedule. I told her that it's tough for me to get there during the week and how this was such an inconvenience for them to cancel on me last minute. I told her the best day would be Saturday (two days after the original scheduled appointment). She told me that she would call me back ASAP and confirm.
Now it is Friday at 9 pm and I have heard nothing from that office at all. Not a yes you can come in or a no you can't. I do not recommend this vet simply based on the fact that they completely inconvenienced me and did not follow through with their word to call me back. Also, I feel my dog has an emergency and they weren't very sensitive to that aspect of it. I am now forced to find another vet and wait an additional amount of time to get my dog in to see a vet after waiting two weeks to get in here.
Every day has literally been so hard on my dog and it's frustrating to be so close to getting her the help that she needs to better deal with her anxiety, and being cancelled on. read more