I have taken my dogs to Big Valley for over 17 years. I never had a problem before. However, they…read morehave a new doctor. After two days of tests performed on our 4 year old golden (during which time we were told the doctor had seen sicker dogs), we were sent home with seven medications and no real information. The vet talked to us over the phone, but did not meet us face to face when we picked up our dog. The vet tech he sent out to speak with us had spent no time with our dog and couldn't answer any questions. We were led to believe his condition was treatable. After two horrible days of forcing meds and watching my dog suffer, he passed away. We were given false hope and deprived of the chance to give our dog a proper goodbye. Since this, we have done some research, and our dog was never going to recover from his illness. If we knew this, why didn't this vet? We will never go back When the vet called for a follow up, after I told him our dog died, he repeated that our dog hadn't been that sick. When is a dog very sick if not two days before he passes away? Unbelievable.

I love this place so much!…read more I have never been to a vet that had such sweet staff members. They really care about you and your pet. They have taken great care of our dog. If I could recommend them to everyone, I would. They are always putting the animal first. They explain everything to you, so you know exactly why they are ordering certain tests for your pet. I love it there.

I have had several experiences with this animal hospital and I have nothing but positive things to…read moresay. I moved into the area last year and unfortunately soon after settling in my dog tore his ACL and needed a TPLO surgery. This was his second TPLO surgery in 7 months, so I was extremely upset (as its a costly surgery and the recovery time is a long 6 months) and I was fairly savvy about the process by this point. I do have to say that the surgery price was higher ($4,000) than what I paid for his first TPLO surgery in Florida ($2,800). I do understand that costs vary by market, hospital, and situation. As they are the only vet within 200 miles that does this surgery, I am going to pay more for the specialty. I have worked in rescue for years so I have a fairly good idea of what to expect when it comes to medical procedures and price. Metzger's was very sympathetic to the fact that I had just paid thousands of dollars on a TPLO surgery 7 months prior and that I had just finished up a costly move. They worked with me on the price and got it down to what I felt was a more than fair price. They also treated my dog wonderfully and everyone I encountered was extremely professional and caring. Their facility is clean, state of the art, and their staff is knowledgable. It is a bit more expensive than your standard vet, but the peace of mind knowing my pets are in good hands is worth the few dollars more.

My 17 year old cat was severely constipated. Other than that issues, he was mobile, could climb…read moreonto chairs, navigate stairs, eat his meals. All of that was taken away after he was treated for the constipation. It is obvious that whomever handled him was overly rough. He could not walk, was in severe pain in his hind legs and hip joints. Would.not eat or drink...I hand fed for 2 weeks. He is finally eating a little.on his own, walks to his shallow litter box. Aside from.that, he is still in pain. I do not know who handled him, I did call to let the admin know about his condition. No further communication from.them has been received. I guess they really do not care. They got their $900. I will never recommend them, this place needs more oversight.

Very upset. I HAD been a customer for over 25 years. Due to covid lockdown and illness I was unable…read moreto bring my cats for multiple years. Luckily they were healthy. I called recently to make an appointment and was told that since I hadn't been there for a while that I would have to pay a 75 dollar new client fee. This news was delivered very rudely. I pet sit and have sent all of my clients to this vet because of the care and good service. Perhaps an email to alert people of this policy ? Very sad to look for a new vet and the lack of compassion from their front desk staff. Especially at a time when my cat is now ill and in distress.

They take exotic pets (I have a bunny). Doctor Scholz was very good with him, gave me meds to take…read morehome and called several days later. The Front office staff and Vet assistants were friendly and very helpful.

The vets (Drs. Weinrich, Guyer and Hubler) and staff here are always very kind, professional, and…read moreknowledgable, diagnosing and addressing problems very quickly. The front office staff (typically Stacey and Emily) are especially welcoming and were very kind when one of my dogs passed.

They were there when I really needed help with a couple of my animals. They called me back on a…read moreFriday evening(bad sh** always seems to happen on a Friday LOL) Vet listened and gave advise over the phone and we at my place first thing Monday morning. Great Service. Thank you.

Colleen really loves dogs and has an outdoor pen for exercise. She also lives on the premises…read more Our dog is always happy when she stays there, and the kennel is clean as a whistle.

Stay Away! Go somewhere else! Just a shame that multiple…read moreloving families have come into your business to adopt an animal in need, just to get turned away. At the very least, your screening process is deeply flawed. To be told by a volunteer that you aren't good enough to adopt a pet is completely unacceptable. To insinuate that a donation could 'speed up the process' is even more despicable. Shame on all of you for not thinking of the poor animals that just need a safe and loving place to call their forever home.

We adopted Ziggy (formerly an onion name) last September. They are such lovely people who truly…read morecare about their animals! Meeting the foster and hearing about his quirks was also so much fun. Absolutely lovely place. Please don't stop having adoption fairs they're lovely.

I know this is a good business because my dog licked the owner's face goodbye! The dogs have 24…read morehour access to an outdoor run. It looks very clean. The owner's dog is off leash as he follows commands in German!

Not to point out the obvious, but I posted this review almost 2 years ago. It doesn't appear as…read morethough your service has improved any. Don't get me wrong. I'm pleased with the dog. The experience has been lacking. I did eventually receive the documents, but it took over a year.

My wife and I got our English Springer spaniel puppy here in December 2014. The people that we talk…read moreto at the hunting club were very helpful and made sure that we were the right fit for the dog we wanted. The facilities are well-maintained well-kept and the staff extremely helpful. Our dog is not even a-year-old and she hunts very well and is an amazing dog in the house. Thank you Warriors Mark for helping me and my wife find another amazing addition to our family.