I arrived as a new customer 20 minutes early, expecting to fill out paperwork. The receptionist was…read morevery pleasant and explained the strict 9-minute late policy, then scanned my driver's license (I wasn't sure why that was required). While I waited, three other customers were taken back even though my appointment time had already passed by about 10 minutes. When I asked about the delay, I was told they were running behind. I agreed to continue waiting, but after a significant additional amount of time, I decided to cancel my appointment and leave. If customers are expected to follow a strict punctuality policy, the business should hold itself to the same standard. Respect for customers' time should go both ways

I had a really frustrating experience with the front desk today Thursday September 4th. I called…read morethis morning at 10:54am to reschedule my appointment and was given a new time of 12:15 PM with a waxer named Tiffany. When I showed up for my appointment, the front desk told me I was never scheduled and they couldn't fit me in. This was extremely inconvenient. They told me to come back at 2:45 PM. When I returned, I spoke to the manager, who is named Paige. I was really disappointed with her response; she didn't seem to care about the mix-up or my inconvenience. On a positive note, my waxer was amazing! I believe her name was also Paige (or something very similar). She was kind and did a wonderful job. I would absolutely recommend her, but the front desk's lack of professionalism and really made this a disappointing visit.

Julie is a prize. She is very professional and is always up to the challenge! Ha! I've been going…read moreto her forever and never intend to leave!

You could not pay me to go elsewhere after this. The environment is clean, professional, and…read moreefficient. Julie did an amazing job and my only regret is that I didn't find her sooner. I've been getting my Brazilian wax done for about 7-8 years at various salons throughout SoCal. This is hands down one of, if not THE best experience I've ever had. Do yourself a favor and book an appointment. Chances are, you won't be sorry.

Michaella is so professional and kind- she cares about what she does and I continue to be a loyal…read moreclient.

What an amazing experience with Michaella applying permanent makeup! I had my eye brows…read moremicro-bladed and my lip liner and shading done. Her gentle touch with the machine was so comfortable, checking in with me to make sure I was comfortable. She listened to what I wanted for color on the brows and color for lips. Michaella is very knowledgeable of color selection. She will explain the process of the color after you heal. If you want to look and feel better about yourself---Book your consultation with Michaella!!!

Shelagh is amazing. She's warm, professional, super thorough, and somehow makes the whole…read moreexperience way more comfortable than it has any right to be. Her space is clean, welcoming, and she clearly knows what she's doing. She pays attention to detail, works efficiently, and the results are always great. If you want someone who is skilled, easy to trust, and makes you feel completely at ease, I highly recommend booking with her.

I came here for just an eyebrow shaping and wax; I also had brought my MIL for her lip and chin…read more This was my first time waxing my eyebrows. It was so painless easy and she did a great job shaping my eyebrows that hadn't been touched in I dare say a full year! i normally do threading but this was so nice. I'll be coming back and my MIL who gets waxed normally said this was so clean and gentle compared to others she's had. Def come here! Someone mentioned it hard to find- it only bc the Google Maps directions aren't specific enough. Wish I had a before pic

if i could share photos i would, but believe me Ariel & Cindy are the best…read more so kind and you WILL leave feeling brand new! :)

I love this place! I've been going to Addy for all of my sugaring services ! She's amazing and…read morealways makes the experience super comfortable for me. I'm so so happy with my results, if it's your first time getting a bikini/ Brazilian/ armpits/ etc, come to this place, it's a gem and you will not regret it!

I am so proud of my skin progress!!! I am so grateful for Dyane's knowledge and our shared love of…read moregeeking out over skincare and stem cells. Procell is by far my favorite treatment that has given me the best results. I've been getting mostly procell with a few hydra facials over the past year and just yesterday tried the new stem cell facial mixed with hydrafacial. My skin has never looked so good. My dark spots have faded and my overall texture and glow and even tone has improved significantly. I'm so glad we took pics but I feel they don't even show how amazing it truly is! I believe I've gone on the highest needle on procell and I definitely get rosy but it dies down by the next day. The stem cell facial had me a little pink like I worked out but died down a few hours later. I highly highly recommend all of the treatments with Procell being the best!

The new hydrafacial and microchanneling are awesome...addicted! Thank you Dyane!!…read moreSee you next time! #lotus-waxing-skincare-studio.square.site

I had an appointment at EWC and was turned away because I was 5 months pregnant. I called Sugar…read moreBeach house and they were able to fit me in. Very fast and great service. Tysm !!

I've been here multiple times to see Coco for facials and eyebrow waxing. And also to see Illa for…read moremassages. They are both amazing! I would highly recommend both. I really like how each person's space is decorated their own way. Illa's room is cozy and warm, which is so inviting and nice, especially in this cold weather. I try to get in with her at least once a month. Her massages leave me feeling lighter not only physically but also spiritually. Coco's room is a beautiful, lush, botanical atmosphere. I love seeing her for facials because I can just get cozy and relaxed. My skin feels so much cleaner and rejuvenated after I see her. I definitely have to come in more often.

This review is based solely on employee Sabrina. She is amazing. I have sensitive skin and she took…read moreextra care to ensure I was comfortable and didn't turn so red or pull any skin. She takes the time to actually make your brows perfect. 10/10 loved my wax from Sabrina!

I have been a loyal European Wax Center customer for over 10 years, including regular visits to the…read moreRancho Cucamonga location before moving to Ventura County. Unfortunately, my experience at the Ventura location has been consistently disappointing due to one receptionist I've encountered repeatedly since 2019. Each time I visit, I am met with unnecessary pushback regarding promotions or discounts- despite them being valid offers sent directly to me. Instead of a smooth check-in or checkout process, these interactions often turn into awkward and uncomfortable exchanges in the front lobby. I am routinely made to feel as though I'm doing something wrong or "trying to pull a fast one," when I am simply using legitimate promotions provided by the company. During my most recent visit, I attempted to use a promotion for 50% off a new service not received within the last 12 months. When I mentioned this, the receptionist immediately responded in a short, dismissive tone, stating, "that's not a new service for you." I clarified that it had, in fact, been over 12 months. She sighed and reluctantly said she would "see" if the system would allow it only for the discount to go through without any issue. The interaction didn't improve from there. After paying, I waited for an envelope to leave a tip for my waxer. Instead of offering assistance, she passively pointed to a tray and told me they were "over there," without even looking up. The entire experience felt cold, dismissive, and unnecessarily uncomfortable. While I understand that everyone can have an off day, this has been my experience during every single interaction with this employee over the years. At this point, it feels less like an isolated incident and more like a pattern of behavior. It has even made me question whether there is a personal issue, or if this is how all clients are treated. Waxing is a personal service and, for many, a luxury due to the cost. The front desk experience should reflect professionalism and customer care- especially as it sets the tone for the entire visit. Unfortunately, that has not been the case here. I've hesitated to write this review for a long time, but after repeated negative experiences, it felt necessary. If this location is struggling with customer retention, I strongly recommend evaluating front desk interactions, as they are the first and last impression of your business and they matter. I wish I had taken down her name, but she is a red-haired female.

Lyndsay is AMAZING. I came in for a lash lift & eyebrow shaping. I had minimal expectations for a…read morelash lift but boy does Lyndsay deliver. She's very professional and calm. It was my first time ever doing any sort of eyelash treatment so I was nervous and scared. She removed all sorts of fear and anxiety away. I am so happy with the results. Eyelash tinting is complimentary with the lift which is nice. A little bit pricey but it's worth it since lyndsay has so much experience.

Awesome experience with Lyndsey!! I originally was only…read moreplanning on seeing her once because I got an awesome Living Social deal for a Bazilian and brow wax combo. After my first visit I can confidently say she has a customer for as long as she is in buisness! She is super quick and as painless as can be. She always makes me feel super comfortable and her conversation during the whole thing takes my mind of the fact that I am laying there half naked!!

My very first time waxing experience!!!! My girlfriends and…read moreI were talking about waxing, and having a Brazilian done has been on my bucket list. I reseached a couple places online, after visiting multiple websites and reading reviews, European Wax Center looks to be the perfect choice. Figured I'd come by the Camarillo location and ask a few questions to get a feel of the place. As soon as I walked in the door Autumn and Tracy, we're so welcoming and informative, they made me feel comfortable, they answered all my questions, explained the waxing process and prep. Before I left I scheduled lower legs for the next day. I was given a sample to use as prep and exfoliation, it smelt so good! The next day I came back to get my lower legs done for the very first time and after my session with Lez I scheduled my Brazilian. She made me feel completely comfortable, I think my biggest fear was being judged because I'm a bigger girl. Lez really put me at ease, she was professional, kind, easy to talk to and by the end I knew I'd come back! Today I came back and got my Brazilian done and my underarms! The hardest part was letting everything grow out for 3 weeks. I am so impressed. Everything came out perfect! Overall experience 10 out of 10

I like coming here to get my waxes done. They are all very professional and punctual. I arrive a…read morelittle before my time and I'm always called back in either a little early or exactly at my appt time. The facility is nice and clean as well as the bathroom. Aman is my go to but they are all great. I'll be back for sure.