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Gon-Gorgeous Aesthetics

5.0 (4 reviews)
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European Wax Center

European Wax Center

4.1(95 reviews)
5.8 km
•$$

Alyx was amazing ! so sweet and nice :) made you feel very…read morecomfortable and service was great ! Front desk receptionist was also so nice and great ! will be returning

I have been a loyal European Wax Center customer for over 10 years, including regular visits to the…read moreRancho Cucamonga location before moving to Ventura County. Unfortunately, my experience at the Ventura location has been consistently disappointing due to one receptionist I've encountered repeatedly since 2019. Each time I visit, I am met with unnecessary pushback regarding promotions or discounts- despite them being valid offers sent directly to me. Instead of a smooth check-in or checkout process, these interactions often turn into awkward and uncomfortable exchanges in the front lobby. I am routinely made to feel as though I'm doing something wrong or "trying to pull a fast one," when I am simply using legitimate promotions provided by the company. During my most recent visit, I attempted to use a promotion for 50% off a new service not received within the last 12 months. When I mentioned this, the receptionist immediately responded in a short, dismissive tone, stating, "that's not a new service for you." I clarified that it had, in fact, been over 12 months. She sighed and reluctantly said she would "see" if the system would allow it only for the discount to go through without any issue. The interaction didn't improve from there. After paying, I waited for an envelope to leave a tip for my waxer. Instead of offering assistance, she passively pointed to a tray and told me they were "over there," without even looking up. The entire experience felt cold, dismissive, and unnecessarily uncomfortable. While I understand that everyone can have an off day, this has been my experience during every single interaction with this employee over the years. At this point, it feels less like an isolated incident and more like a pattern of behavior. It has even made me question whether there is a personal issue, or if this is how all clients are treated. Waxing is a personal service and, for many, a luxury due to the cost. The front desk experience should reflect professionalism and customer care- especially as it sets the tone for the entire visit. Unfortunately, that has not been the case here. I've hesitated to write this review for a long time, but after repeated negative experiences, it felt necessary. If this location is struggling with customer retention, I strongly recommend evaluating front desk interactions, as they are the first and last impression of your business and they matter. I wish I had taken down her name, but she is a red-haired female.

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European Wax Center
European Wax Center
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European Wax Center

European Wax Center

4.6(65 reviews)
12.6 km

My very first time waxing experience!!!! My girlfriends and…read moreI were talking about waxing, and having a Brazilian done has been on my bucket list. I reseached a couple places online, after visiting multiple websites and reading reviews, European Wax Center looks to be the perfect choice. Figured I'd come by the Camarillo location and ask a few questions to get a feel of the place. As soon as I walked in the door Autumn and Tracy, we're so welcoming and informative, they made me feel comfortable, they answered all my questions, explained the waxing process and prep. Before I left I scheduled lower legs for the next day. I was given a sample to use as prep and exfoliation, it smelt so good! The next day I came back to get my lower legs done for the very first time and after my session with Lez I scheduled my Brazilian. She made me feel completely comfortable, I think my biggest fear was being judged because I'm a bigger girl. Lez really put me at ease, she was professional, kind, easy to talk to and by the end I knew I'd come back! Today I came back and got my Brazilian done and my underarms! The hardest part was letting everything grow out for 3 weeks. I am so impressed. Everything came out perfect! Overall experience 10 out of 10

the super cuts or fantastic sam's of waxes…read more i'm no stranger to getting waxed, since moving to VC had to find new places for beauty treatments. i was going to the sugar junkie but then my favorite specialist moved. had to start over again!! european wax center was close to home, reviews looked good thought i'd give it a try. simple booking process, had plenty of next day availability. i booked for wednesday night at 7:45 pm. they also have a discounted first time client promo. everything was looking good. i showed up early for my appt, the first desk girl was kind. now on to the wax... so i was called back by the specialist. she stayed in the room as i undressed + did not offer a wipe before the service. this was just different, all other places i've been to have done both. the room is bright lights and sterile like a doctors office lol anyways the technique was fine (or so i thought) quick and painful but i anticipated that. conversation was good, i did feel comfortable throughout the service. at the end it was a bit sales pitchy and she did bring an item to the front as i was getting checked out. i tipped 18% , passed on the item that was added to the cart and left. (at this point i would have rated 3 , maybe even 4 stars) when i got home and looked over the work - which i couldn't do immediately after she finished because again , she stayed in the room with me. it was honestly comical the work she did. the design i chose looked a mess and there was so much hair left over. i guess i was charged the discounted rate and they waxed accordingly lol. never going back here , willing to drive further to find an independent wax specialist.

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Gon-Gorgeous Aesthetics - estheticians - Updated October 2026

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