We absolutely love Sarasota Ford -- this was our third purchase here, and it just keeps getting…read morebetter every time. The dealership itself is amazing. Between the café, movie theater, and those full-body massage chairs (yes, really!), it doesn't even feel like a typical car-buying experience. They even offer drinks while you're there, which is such a nice touch. Mitchell, our salesman, was incredible. No pressure at all -- just a genuine, easygoing approach. He listened, gave us space when we needed it, and made sure we felt comfortable every step of the way. Super knowledgeable and just an all-around great person to work with. Huge selection of vehicles, top-notch service, and an experience that makes you feel truly valued. Ask for Mitchell -- you'll be so glad you did!

This dealership/service center has a strong focus on good customer service. I brought my Bronco in…read morefor an oil change and they have me a voucher to have a free meal in their restaurant. By the time I'd finished eating my car was ready. I have to have some additional service on the vehicle and they worked with me to bring it in next week and giving me a loaner to cover the time the work is being done. Can't beat that.

Tried to call to make an appointment but was on hold forever (14 minutes) before going on line to…read moretry booking an appointment. I finally succeeded in finding a different advisor and booked an afternoon service( botts were no help). I feel sorry for elderly customers who must feel frustrated trying this process- never dealing with a human. Once at the dealership, situation similar to last time- still under construction but very few people demanding car problems be addressed(afternoon appointment worthwhile); Waiting area still the same; at least the leather chairs are comfortable. Joey took good care of me advising me about the progress the technician was making. Still love the dealership and my car should be good until we return in the fall. I hope the construction is finally completed by then.

Longtime 25+ year Lexus customer. Lexus of Sarasota is not to be confused with the previous owners…read moreWilde Lexus, who were top notch in sales and customer service. Hang on to your wallet with this new corporate owner and don't expect service if your SUV battery dies just 2 miles down the road, even though a month earlier you spent $4,500 for an oil change, drive belt and five batteries to monitor tire pressure! They're happy to schedule a service appointment but otherwise you're totally on your own...no jump start, no loaner vehicle, not even a recommendation for a towing company. Time for me to put Lexus of Sarasota in the rearview mirror.

Saw the dreaded lit up icon on the dashboard. Almost the same day I received a coupon from this…read moredealership for a very low cost oil change with review of systems. I was able to get in immediately. The advisor was very polite. The waiting room was spacious and clean with comfortable chairs, a coffee machine And snack vending machine. Within a reasonable time, my car was serviced. The advisor sat with me and went over all of the items that had been looked at (all of the major ones), which were also listed on a printed sheet along with suggestions on their expected life. The good news was that nothing else needed immediate attention and no one tried to push any extra services on me. I had some questions about delaying some of the suggested repairs and felt that they were answered honestly. My car was also washed and vacuumed for free.! Overall it was a very good experience!

This dealership leads the league in unresponsiveness! I have bought many vehicle's over the years…read moreand had a fleet of 12 for 30 years in business and this is the worst experience I have ever had

Maria in the BMW Service Department has been absolutely amazing! I've had nothing but great…read moreexperiences with BMW, and Maria has made every service visit such a positive and seamless experience. She is professional, friendly, knowledgeable, and always goes above and beyond to make sure everything is taken care of. I truly appreciate how helpful and communicative she is throughout the entire process. It's clear that she genuinely cares about her customers and takes pride in providing excellent service. I highly recommend Maria to anyone looking for a great service experience at BMW! She is truly wonderful and a huge asset to the team.

DO NOT GO TO BMW OF SARASOTA !!!…read more One of the worst customer service experiences I've had at a dealership. I scheduled my service appointment more than three weeks in advance. I arrived on time, dropped off my vehicle, and was told the work would be completed within a few hours. Later in the day, I received a text informing me that the required part wasn't in stock and wouldn't arrive until the following day, with no estimated arrival time provided. As a result, I was left without my vehicle for two days due to what appeared to be a complete lack of planning, inventory management, and communication on the dealership's part. Scheduling a customer for service without first confirming that the necessary parts are and will be available is unacceptable and demonstrates poor operational management. What made the experience even worse was the complete lack of accountability. When I asked how the dealership planned to address the inconvenience, the response I received was essentially that nothing would be done and I could either accept the situation or not. Whether those were the exact words or not, that was the clear message I walked away with. It was dismissive, unprofessional, and showed no regard for the inconvenience caused. Delays can happen--I understand that. What customers expect is honesty, accountability, and an effort to make things right. Unfortunately, I received none of those. For a brand like BMW, I expected a much higher level of customer service and professionalism. Instead, I left feeling that my time simply didn't matter. Based on this experience, I cannot recommend this dealership.

I had been searching online for a decent, affordable and dependable used car for awhile when I came…read moreupon a few that were at Sunset, so I decided to head over and check them out. Vera did a great job matching me with a car that fit my needs and budget and did it quickly. She and Ryan are good people and I highly recommend them and Sunset Chevrolet Thanks very much.

25yrs doing exclusive business w/full staff always been great. Called to get pricing in cabin…read morefilters was quoted 3x the price of O'REILLY'S that offer GMC identical item from GMC. Parts Mgr refused to match the O'REILLY $ or offer explanation for Sunset identical and didn't care about my Documented loyalty. Hope deal owner view this.

John Steinhauser is an amazing sales manager! I purchased a…read morebeautiful 2008 Bentley Azure from Encore Motorcars. The entire staff at Encore made my purchasing experience easy and hassle free. I highly recommend Encore Motorcars of Sarasota if you are looking to purchase a new or used vehicle A+++

I bought a 2007 Bentley GTC in February 2025. ZERO ACCIDENT. 19,717 miles…read more It looked beautiful in the showroom. The test drive was fine. A second test drive revealed a passenger seat belt problem that will be properly repaired by giving the car back for two weeks. However, before taking the car for the first time, I asked John Steinhauser to open the hood (special handling with the'B') and, to my surprise, saw the upper part of the bumper broken (4" x 15" see photos). Obviously a shamefully HIDDEN ACCIDENT NOT DECLARED because there was no trace on the front of the bumper because also full repainted. I didn't like it, but John Steinhauser promised me that the bumper would be repaired FREE OF CHARGE along with the passenger seat belt repair. Today, still no bumper repaired despite several reminders. For a ZERO ACCIDENT car, that's horrible. So I give a rating of 1 which I would increase to more stars if this garage ENCORE kept its promises.

I first heard about Jim from a friend. I met him and ended up buying a great car for a good price…read more About a year later I told Jim I wanted to upgrade and what I was looking for. He found exactly what I wanted at a good price and gave me a very fair price on my trade, saving me sales tax. I later had a small problem and Jim was right on it and fixed it while I waited. Unqualified recommendation.

Jim, the founding spirit of The Car Seekers, is a super star! His customer service is based on…read moremeeting his individual client's needs and accommodating all of their special requests. I promise you, these both combine into creating a unique buying experience, for everyone. So-o-o I needed to have the vehicle delivered. No problem. I wanted a video of the car, since I insisted on buying it sight unseen. No problem. Every challenge I threw Jim's way was met with "No problem. I can do that" and he DID! In summary, if you're in search of a used vehicle and want to do business with someone who's trustworthy, who values each of his customers and who will exceed your expectations, please do yourself a favor and visit Jim at https://thecarseekers.com/

It was an easy experience. The car was reasonably priced and they didn't discount. Everyone was…read moreprofessional and straight forward. If you are considering buying a car from Scotti's, look at the positive reviews and take into consideration the negative. I gave a lot of weight to them being there for 20+ years and it is a used car we are buying. So far, we are very happy.

I've bought every one of my cars from Scottis. local family dealer that's been in business over 30…read moreyears with the most loyal staff and loyal customers. I give Scottis a 10/10 for any sales or service options! ive had this ES350 that i purchase from Scottis iver 3 years ago!