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Gold Keys Travel

5.0 (3 reviews)
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Willamette International Travel - Kenya

Willamette International Travel

4.3(8 reviews)
15.8 km•Pearl District

I contacted an agent to help with my families three week trip to Europe. The agent was kind,…read morefriendly and knowledgeable so I was really excited to have her plan our trip. I followed up 1 week after the call and she let me know she would have something to me in a week. This was February 10th and the last I have heard since. Since February 10th, I have been unable to get a response from her or the company about the travel plan. I sent multiple kind emails asking for a timeline, left voicemails and spoke to the person who answered the main phone pleading for someone to call me back. Against my better judgement, I still stuck with it thinking they were helping me. A full month later, I have still not received an ounce of communication and we are having to move onto a different company. It is putting our family in a bad situation and now is a month of time wasted. I have no idea why this agent "ghosted me" and is refusing the event reply to an email or call me back. A simple, "I am still working on it" or "it turns out I don't have the bandwidth to handle your request" email would have sufficed, however I can't event get that from her or the company. It is really disappointing and very unprofessional. This is my first experience with a travel agent in over 20 years and it was disappointing to say the least. I'd caution you on using Willamette International Travel if this is the way they feel the need to treat their customers. I can't imagine this happening if a problem with a flight or hotel reservation would come up, you would be on your own to figure it out.

I rarely use travel agents, but decided to when planning a multi-stop trip to Central and South…read moreAmerica. Jenne at Willamette Int'l Travel helped me research an array of options and was able to use some creativity to save me money. She was very helpful and responsive. I would certainly consider using them again if I am traveling internationally, or if you are looking at a flight/hotel combo.

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Encounter Tours Travel Agency

Encounter Tours Travel Agency

4.4(16 reviews)
9.7 km•Southwest Portland

My family booked a custom tour of Greece in April 2022 and it was one of the most amazing family…read morevacation we've ever experienced. No trip is perfect, but this one comes as close to perfection as you can get. We did 10 days across Greece which included Athens, Corinth, Mycenae, Epiduras, Delphi, Meteora, Mykonos, Delos, and Santorini. As you can see from the packed itinerary, there was a lot of logistics to be figured out. Our driver Kostas was amazing. We were driven to each site we were visiting and a private tour guide was there to meet us at every step of the way. We have all been completely spoiled by this trip Encounter tours took care of everything except our flights to and from Athens. I will say it again "our driver Kostas was amazing!" We felt like family. In fact, when (not if) we come back to Greece, we will be requesting him again. The one singular problem we had during the trip (which was hotel internal miscommunication) was handled by Chevy at Encounter Tours in real time despite being the middle of the night back in the USA. If you are thinking about booking a trip to Greece then using Encounter Tours is a no-brainer. If you're thinking about booking a trip to one of the other areas they serve I would seriously consider it as well. We will be taking another trip with them in the future!

We just got back from the most magical trip in Turkey, thanks to Chevy Noralti of Encounter Tours!…read more I was initially hesitant to travel to Turkey and to trust a smaller tour agency (I was scammed by an agency last year). I'm so happy that we took a chance and went with Chevy. We had pretty lofty goals for our itinerary as we wanted jammed packed days of seeing all the major sights and the coast; Chevy's itinerary blew it out of the water. Before the trip, he was very patient with us as we finalized the itinerary. During the trip, we felt like VIPs with our drivers/tour guides - they were all very professional, timely, and friendly. All the accommodations were beautiful and were in the perfect location. The communication was stellar, even after the trip as he checked in to make sure we had a great trip. I HIGHLY recommend Encounter Tours.. thank you, Chevy & team, for making our trip to memorable!

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Gold Keys Travel - travelagents - Updated May 2026

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