Dear Event Cinemas Castle Hill,
Tonight I went to watch a movie at your non-gold class section and I was absolutely appalled and disgusted at the female bathroom facilities. As soon as I opened the door, I was assaulted by a stench that was so powerful I thought you may have a dead possum in the near vicinity. And I tell you, I know my stenches. I am a nurse, and I've smelt a lot. This. Was. Powerful.
I entered the first stall and encountered a monstrous turd sitting in a blocked bowl with toilet paper hanging out like some party confetti. That is NOT a party I want to be a part of.
I entered the next stall, and gently placed my bag on the slip-hazard fluid that was on the floor as there was no hooks on the back of the graffiti covered doors. I am unsure as to whether it was urine or leaking toilet water on the floor, but either way, you got yourself an OHS issue there, as well as a purely disgusting issue. It was appaling.
On top of that, the toilet paper I used had been soaked in water prior and was now all wrinkled and damp. Awesome! I hope it wasn't soaked in dirty water prior, because I am currently infection-free and prefer to remain that way.
Now - I would understand a disgusting service if say, it wasn't Tuesday, and you guys were busy. I'm not an unreasonable person. But I had 30 mins prior been to the gold class cinemas where 4 of your employees were standing having a chat in the bar area and doing no work. Whilst I appreciate a little time for fun and frivolity of these young ones is great, and also so is team building, surely a manager somewhere could have said, at some point during their shift "yo guys, you gettin' paid. How about you check on them toilets?" Because it takes a lot of visits to get a toilet into THAT sort of state, even if an Irritable Bowel Syndrome convention had just been to the movies. The gold class cinema was completely empty.
There were 2 staff members working in the non-gold class section, and both were working hard. One was serving customers, the other was cleaning and making sure the candy bar looked good. And they smiled a lot more then the gold class people, and even tried to upsell. Fantastic customer service there from those 2.
I've been going to your cinema my whole 28 years. And it's not cheap and I don't expect pristine service. But God damn, if you are going to serve gonorrhoea and a punch of odour in the face with your movie tickets when I go for a wee, then please, reduce your ticket prices. read more