I feel I was conned. I checked before hand that they insured items in transit, they said they did. Mover picked up my lamp by the shade, instead of the base. The shade broke which was foreseeable imo. It cost £179. When I tried to claim on their insurance they said because I hadn't paid them to pack it I wasn't covered because if they had packed it, it wouldn't have broken. This is despite the mover lifting a lamp by the shade. I thought it was common sense that you don't do that. I paid them £550, I went with a professional company thinking I wouldn't have to deal with any scams or cons. Just go with a different company. read more