iv been going to this store since 1994 iv always been treated beyond right…read more my son was bit in the face by dog and i had a $9400.00 bill from the hospital i need to pay i took my guns up there and and with what they gave me for my pawn and what i had i was able to meet my goal. im glad they are there you try taking a gun in to a bank and getting a loan on it they throw your ass in jail lol

After getting my first bid on my necklace I went in to sell my 14kt gold necklace the older lady…read morewhich I assumed was the owner said the acid test started to smoke and she said it was also doubled stamped so she wouldn't take it. Strange situation considering the reviews and knowing the authenticity of the item. Just thought I should let it be known

Was a terrible experience.. from the moment I stepped in the store.. Counter help very unfriendly &…read morerude. Stood there waiting for several minutes before anyone even asked to help. Then I was shuffled off between the staff. Seemed very disorganized, after 29 min of standing there.. someone finally asked if I needed help. The manager/staff seemed uninterested in any of the items I brought in.. they suggested I try elsewhere so I left, went a mile down the street to Cash Pawn Plus where I was taken care of. I'll never go back to this location ever again. And I've done lots of business with Cash America Pawn stores.. this one has to be the worst! If there was a rating system starting at -0- that's where this store would rank!

I've been shopping at Cash America store # 2144 in Watauga…read moreTexas for several years. I've gotten brand new items. I've never experienced any problems with any of the items I've purchased. The staff are wonderful. The assistant manager is Hank S. and he is fair and will always give you good deals. I highly recommend them.

Absolutely amazing store! Incredible service, great selection, and the best experience ever!read more

Went in just to see if the jewelry I had was real and the staff was very friendly and helpful!read more

We have used them for years and they have always taken excellent care of us. When we traded my…read morewife's wedding ring in for a larger diamond, we received great trade-in value and an overall great deal. The repair work is top notch.

I literally can't say enough about this place. I knew I was in the right spot when it took them…read moreonly four hours to resize my fiancé's wedding band!! absolutely flawless!! I had to take them two more rings. My meme gave me this ring and with her wearing it for 25 years. Two diamonds had fallen out prongs were loose. It needed some serious help. This ring looks brand new after I picked it up. I wore it out of the store absolutely confident!!! I will do all my business with them moving forward!!! thank y'all so much!'n

Excellent place for selling any old design jewellry or gold bars. I have been there couple of…read moretimes. Each time he treated me nicely and gave me reasonable price for Old jewellry and bars I had with me. Please Give it a try.

Great customer service friendly people. It was a little bit of a drive for us to go to Arlington…read morefrom where we live, but it was worth it. They gave us a fair price for the coins we were selling.

Zales is located in a "shopping mall" - There's restaurants, Central Market, and boutiques. Across…read morethe street, paralell to Zales, there's more restaurants such as RA and Rush. Across the highway is Southlake Town Square - more boutiques, restaurants, and Trader Joe's. You can't deny that this is a prime spot to have Zales. I went there today to get my rings cleaned and inspected. I came about 1pm, as I entered, the two workers greeted me and asked if I had an appointment. This was the first time I was ever ask this question. I replied if I needed one. The gentleman said that because the holidays are coming up, it's best to have an appointment. I guess I was lucky because I was the only one in the store. As I gave my rings to the gentleman, a woman asked for my information. As i was giving her my information, I noticed that her phone was on. It seemed like she was scrolling through reels since it was a slow day. But what was most disturbing was that the reel was two rabbits humping... it could have been bad timing, but I felt extremely uncomfortable. As she finished getting my information, I sat down on the chairs while I wait for the gentleman to finish my rings. My rings were beautiful and sparkly. I'm always so happy that my husband bought my rings from Zales AND bought the protection package. I highly encourage you to spend a little bit more money for the protection package... it's 1,000% worth it!

OMG - this is the MOST disorganized jewerlry store in the DFW. We have been buying from Zales for…read moreyears, and they USED to be THE place to get jewelry. That time has long past - they cannot fix, repair, adjust or maintain their own products. This is a dying brand and this particular store is DONE. It needs to be allowed to pass quietly and peacefully. If they are still there, a year from now? I will be STUNNED.