Zero stars would have been better. They charge a $10 service fee to print one piece of paper. That…read morecannot be!

I had an opportunity to visit this location recently. This feedback is for the management at this…read morelocation and probably the manager of the manager of this location. Your employees really need some customer service training. I had the opportunity during a 35-minute session (more on why I had to spend 35 minutes in the store) to observe the interactions between the desk clerks and customers of all ages. If you have your phone ready, look young and are "techy ready" the staff can quickly help you because the only work they have to do is scan your phone, potentially print a receipt and out you go without even any eye contact or thank you very much. If, however, you have some questions on types of shipping service, costs, or heaven forbid you need something printed, heaven forbid!! The staff quickly turns short. Back to my 35-minute wait. If I need something printed at a UPS store, I always bring multiple sticks because the Xerox printers at UPS locations are very finicky. At this particular store plebeians are not allowed to use the self-service printers with-out employee assistance. Once approved staff inserted each USB key, the device informed us on a large LED panel, "There are no documents on this device". I was informed: "It has problems with PDFs", (Hmm, that is the universal format). Also, on this date I needed double-sided color prints. I was sure that this was Xerox's wheel house. The priestess solemnly took my 2 USB keys to the dark confines of the rear of the store. I wanted to remind her of the print parameters. Scandalously, I committed a UPS store verboten action. I took a step past the invisible line where customers must never cross. Quickly all clerk eyes swiveled toward me and the one closest to me exclaimed, "You can't be here !!" Lest a lightning bolt descend from the UPS laser shooting defense station in synchronous orbit, I jumped back to where we unclean customers must prostate while awaiting to be served! Crisis averted. Finally, I heard the printer slowly spin up and it started to spew my long-awaited treasure of hard physical print copy. Uh oh, it is in black white. No!! It is single sided!! No!! This cannot be. The priestess emerged from the holy of holies, apologized, and vowed to redouble her efforts. A few minutes later the printer rumbled back into life and slowly 2 beautiful color double sided pages presented themselves. The printer stopped. Wait. Where is the rest of my 35-page document. The cleric emerged, observed, and stated never worry Obi Wan, that was just a test run. Then several more minutes passed. A few more. The priestess emerged and formally declared that the printer was "down". It must be reset and the deacon of print must be consulted on how to reset it. (Presumably this was the local store manager). The deacon declared that it must first be powered off for 2 minutes. (I think that is so that bad electricity can drain out of the machine.) After the prescribed 2 minutes a reset was attempted. Failure. Let it rest 5 more minutes the deacon declared. At this point, I was asking myself. My 86-year-old dad does not really need a hard copy. I think I could teach him the basics of iPad navigation, swipe motions, and the PDF format lickety-split. It can't be that hard, can it? Finally, my prescribed document emerged. As I proceeded to the altar of payment, I noticed that the black footers on my pages were really gray. I suggested to the deacon that perhaps she should check the black toner on the printing behemoth. She promptly denounced me with the incontrovertible and unassailable statement, "The computer has not told me it needs toner." I meekly showed her my light grey footers, she observed, and denounced her eye sight. Harrumph. Then I was presented with the invoice for all the fine service, education, spiritual uplifting that I acquired at this store. $35. A dollar minute. What a bargain.

I would recommend UPS store on Faudree Dr to my friends and family members. They're friendly and…read morevery helpful. I would not recommend the UPS on 42nd it seems they cannot do any returns or anything else or they're just lazy.

Such losers that work here. They never open on time and or don't even show up for work. Rude,…read morestoned and have zero sense of urgency to help customers in a timely manner. This franchise management should be ashamed.

I normally do all my tasks from home to avoid having to go to any UPS/USPS stores because of…read morehorrible experiences I've had in the past but his time I had to physically go to a store because the documents on my home printer weren't loading or printing for whatever reason. This is when I decided it was time to get professional help. I called ahead and spoke with a very polite girl named Ashley. I asked her what the cost and procedure would be to scan 32 pages worth of documents and was quoted in a matter of seconds. I arrived about 30 minutes later than anticipated (my fault/construction/traffic) and was greeted by a team of girls eager to assist me with my issues. I spoke to Ashley, which was just as pleasant in person as she was on the phone, and promptly went to working on my documents. Some of the pages were creased at the corners after trying to go through my printer at home, so she put them in and scanned them from the bottom to the top. Then when it was completed, scanned & simply flipped it over to be right side up. She saved the document to my thumb drive and the file on her computer was deleted for my privacy. The charge was exactly as what was quoted over the phone. I was in/out in less than 10 minutes. I felt so good for having to come in and made a new friend in the process. I will ONLY return to this location for future needs. Ashley and the staff were great. They were energetic & smiling the whole time :) Such a great sight to see especially around this area. I would highly recommend the services this UPS provides. I will no longer go to any other store even if this one is well out of my way because of the service I know I will receive here.

Everyone I spoke to was very polite. They seemed to want to take care of us in line quickly; unlike…read moreother UPS locations I have used.

Friendly people. Always gets my mail out on time. Professional. Love the smiles and hellos​…read more Very knowledgeable about their jobs. Very clean building. It's just a great post office and so are the employees.

If i could give no stars I'd, the way this people treat you as a customer is horrible, especially…read moreif you are hispanic, the lady in charge of this post office, gets mad if you dare to ask about your package, once i was told that she was tired of people asking for packages over and over, she would scream at youlike you are a piece of garbage! Is a extremely small town! Not even on the big cities would treat you like that!