The marker on my central heating oil tank sight gauge was stating I needed to order some more heating oil. Having been a Goff/CPS Wymondham customer for several years I contacted them Monday lunchtime 13th January 2025 for a quote, they beat an online quote by 16 pence and quoted me £336.00 to which I agreed. As per other orders I requested a text be sent a day before the expected delivery so I could organise good access for the tanker delivery driver. I received a text from Goff/CPS at 14.47 confirming my order.
9 (nine) days later on Wednesday 22nd January 2025 at around 10.30am a Goff tanker registration number EY20 KZZ delivered some heating oil to a neighbour four doors away from my property. I was half expecting the driver to call and make a delivery at my property so I quickly went outside and opened the gates and moved a partially covered motorbike parked in my drive to ensure clear access to my tank. Unfortunately the driver didn`t call at my property and drove off after making the delivery to my neighbour.
I called Goff/CPS, gave my account number 5154267 and explained I had placed an order on Monday 13th January 2025 and that their tanker had just made a delivery to a neighbour. As the visible level on my central heating tank sight guage was now below the re-order now marker I asked if they could please advise when my delivery would take place. I was informed that my delivery had not been scheduled yet but would be within 10 days of the order. I explained I was getting low on heating oil but was informed I should have enough.
As at the time of writing this review, Monday evening 27.01.2025, I have still not received a text from Goff/CPS advising of delivery.
As a precaution and to ensure I have enough, I am going to have to purchase some heating oil from the local Freebridge garage in West lynn who are able to dispense heating oil into 5 gallon plastic containers.
I will be speaking to my neighbour when I see her to ask when exactly she ordered her heating oil as I am curious to know whether it was before or after I placed my order.
This is an honest and genuine appraisal of the situation I find myself in. Will I be using Goff/CPS in the future......based on this experience thats a GREAT BIG NO.
Have read the Goff rhetoric on other reviews about feedback being appreciated and acted upon, lessons learnt, stopping this scenario from happening again etc. yet people are still leaving similar feedback regarding their deliveries.
Will be contacting NRG for a replacement delivery as another neighbour has recommended them. read more