Old fashioned? Maybe but who cares, best vets to care for your pets for miles around!…read more Colin Poole is an excellent vet... He loves animals and it shows - what most vets need countless x-rays and probes for he can diagnose with his eyes and fingers.... During my 30 years living near Colin's practice I had probably more than my fair share of pets.. I'm not a dog or cat person, I need both... My pets were in excellent hands with Colin and he helped to give most of them long and healthy lives and for those involved in accidents you knew when it was right to stop trying because with Colin its not how much money can I get out of these people its can this pet have a quality life? He didn't tell us one of our cats had cancer, until the treatment stopped working... That meant she had all her quality life without us having to fret. One of the few regrets I have about moving away from Harrow is that I doubt I will ever find a Vet as conscientious and caring... If you live near enough I cannot recommend strongly enough this practice for you and your pets - they may not be open 24/7 but they recommend you an alternative for emergencies when they aren't around (and if they are around and your pet is screaming with pain they'll magically create more appointment times!!) My dogs; Tiffany, Leo and Lucy and cats: Mitzi, Max (x2 - don't ask they were rescue!), Koko, Charlie and Candy are all on the other side of the rainbow bridge now but they all hold Colin and Diane Poole and their crazy surgery Parrot in very high esteem. Thank you Northwick Veterinary for being you. God bless x

We took our 9 week old cockapoo puppy into Northwick Veterinary Service to register her…read more After giving our address and the name of our dog, the vet's wife turned to us and said: "I know what IT is, I just don't LIKE IT!" She then gave us a five minute, cantankerous lecture on why she is against any form of crossbreeding. Not really the warm, friendly, "old-fashioned", family-oriented service we were hoping for.

The staff are all amazing ,, Sarah and Wendy are always…read morethere to greet you and help you with any issues ,, This vet has been the only practice I have used in the past 30 years and I'm sure that everyone who has had the privilege of meeting Mr Carmichael will agree with me when I say he is not only compassionate about his work but also treats every animal as if it's his own,, Very lovely service and amazing staff highly recommend this vets

OMG! A vet that loves animals snd does not try to sell you bells and whistles. He's a not BS guy…read morethat is actually a lovely man. I brought my puppy in today because the little guy ate two chocolate cupcakes. He saw me straight away and told me to monitor Felix. He didn't even charge me for the visit. My last vet charged me over £120 for a bee sting. I love this guy. ANNNND he even gave me his cell in case Felix took a turn for the worst. Now Americans love to complain about bad service in the UK (true for the most part, BTW), but this guy was a star! So this review actually means something. Andrew, you are AMAZING!!

As an animal lover and a cat owner, of course I want the best for my pet…read more When I decided to neuter my cat I started looking for vet clinics in W10. Some were super expensive and didn't provide after care and other clinics were just too far. Finally I found St Helens. I phoned them up and they were super polite, helpful and answered all my questions. The night before her operation they called me to see how the cat was and to remind me not to feed her that night . The price of the operation was around £200 but the service was incredible. I dropped off the cat at 9 am, she had her jabs done, deworming, her operation and they kept her there until she was fully awake and they were absolutely sure that there is no problem to send her home. They gave me special food -like special post operation food- pain killers, meds, protection collar, next day free check-up and another free checkup after 2 weeks. The place is very welcoming and big, big windows- loads of natural light, there is a small waiting area, a little shop area as well and just incredible people working there. Very professional.

I've come here with my cat a couple of times, when I've come I was seen 10-15 minutes later than my…read morescheduled time. This is not the reason for my poor review. If anything I like the veterinarians taking their time to look at each animal ensuring they haven't missed anything. This time I was late by 5 minutes to my scheduled appointment. They refused to see my cat, and told me they are rescheduling me on Monday (today is Thursday). I am appalled that they have rejected to see my cat, I am worried for him and it is their job to see if anything is wrong. I would understand if I was late by 20 minutes plus. This just shows me, this place is a business and the veterinarians don't really care for animals but actually care about income. I'm not sure whether my cat will be ok or not but if he does get better it's no help from them. Would leave 0 starts if possible

I took my 2year old Rottweiler in after a few episodes of sickness, she was seen quickly & I was…read moretold they would "treat the symptoms not the cause" she was given 6 days of tablets & a sickness injection & returned home, 2 days after the tablets were completed she began being sick again & suffered haemorrhage diarrhoea, I took her straight back & was told she would need to be admitted at an estimated cost of £1600 of which I would need to pay 50% before leaving, later that day I was asked to come in to "discuss options" & was pretty much told that her condition was critical as were the next 12hours & then asked to pay some more off of the balance. The following day she had improved & I was told further tests showed pancreatitis & she needed further treatment, by Thursday the bill had risen to £4.6k & I was advised that she was on the mend with elevated kidney perimeters but as soon as she started to eat she could be discharged to enable us to administer medication from home. Friday morning I received a call to say they wanted her to come home even though had not eaten as she was becoming "aggressive" By Saturday she had still not eaten (5days!) & couldn't take medication so they advised readmission after clearing balance £2.2k! She was readmitted & another vet looking at the same blood results from Thursday said "she's in renal failure & if she survives next 24 hours it's unlikely she'll survive for more than 2 months. 5 hours after readmission they had put her in a crate had not put in the IV as promised & I was told by Zoe that by me calling while them dealing with an emergency I was "killing another dog" by which time I had sort a 2nd opinion & removed her from Mandeville at 11pm after being told again by Zoe "they'll call the police as I'm stealing the dog because of o/s balance, we took the dog to another vet, who has confirmed NOT in renal failure & has autoimmune disorder which is treatable & common in dogs her age & she'll make full recovery! I know that's a lot of information but please read as they were guiding towards euthanasia. I can't stress enough these are solely in it for the money The 2nd part of this review is written 7 months on, despite our initial expectation of a full recovery, sadly our girl did not survive, she passed away in theatre whilst the wonderful 2nd opinion vet did all they could to save her after further tests showed she was sufferings from peritonitis. When Goddard's finally sent the medical history through (24 hours after death!) they had suspected this condition on 31st January, yet they failed to disclose this information upon admission. I have spoken to RCVS & made a complaint of negligence / misconduct & unfortunately as the threshold for misconduct is high we were unsuccessful, I have spoken to the mediation service in order to draw the situation to a close, however Goddard's stand firm that they treated her properly & will now pursue any monies owed through a debt collection agency if not paid within 14days. I have waited 7 months before posting an update on this review as I have been fighting this through both RCVS & VCMS and have given Goddard's every opportunity to do the right thing and acknowledge their shortcomings, disappointingly they refuse to do so. I urge anyone who considers visiting this practice to avoid it at all costs, they sent our girl home to die & yet still continue to pursue us for money. Please find another practice, do NOT entrust your pet with them

Took my young cat there last Saturday, the bearded vet was only concerned about how much insurance…read morewe had, no compassion, very negative. £2.2k within hours for a warming up mat IV and X-ray... saying may need another scan £2k and operation even though the previous scan showed a hairline fracture needs cage rest, they suggest I pay another £2.5k in 6 weeks to all okay... he is getting stronger everyday.... I would not recommend this vet and avoid at all costs

Such a great idea. My cat Angus gets really stressed when he goes to the vet clinic. Sinead came…read moreround to our house and gave Angus his injections and he purred throughout. I will be using Sinead for all my veterinary treatments in future

From the owner: Your pet's ultimate online support team!…read more Stress-free online support via audio, video or live text chat 24/7 from experienced UK vets. From small niggles to emergencies. Find out more: www.pawsquad.com. Download the app on the App Store or Google Play.

The service by the Vet Kafir, Heena and all the staff at Triage Vets is second to none they really…read moredo care and always go that extra mile! Kfir is a highly knowledgable Vet and always manages to put you at ease even at moments in your pets lives that are uncertain, I always know my precious pets are in good hands!