Another one star review to add to the list of dissatisfied GOGO Charters customers. We put a deposit down on a bus because it was the last day to secure the bus supposedly, but we were hesitant because it was on behalf of a non-profit and we'd have no way to recoup the money if the plan went up in smoke, which it did less than 10 hours later. The nice saleswoman made it sound like it would be no problem to get the deposit back. After all, it was less than 24 hours later and the situation was completely out of our control, but the manager was in a meeting. After a number of calls, someone else said the answer was no. I asked to speak to a manager, and she said that she'd already asked the manager and the answer was no and they wouldn't talk to me. I understand that businesses take deposits for a reason, but I think businesses should be somewhat empathetic to unpaid volunteers who are sometimes put into positions that are out of their control and can be very costly with no recourse. read more
