Went to purchase protein and the doors were locked and were closed. What kind of GNC locks their door at 12:35pm? This store lost my business good. I'm not gonna take the chance and waste my gas to guess when their doors are not locked. read more

This particular store is not managed well. It looks very disappointing when you walk in as a customer. Things are not pulled up to the front of the shelf. Products just tilted over and unattended to everywhere. read more

GNC - Plenty of drinks that get left out warm - Health Markets Near Me - Chino, California

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Was in the area, needed a refill on a few things so I stopped in to this GNC, they had one out of three things I needed, definitely better than nothing! Selection could be better but all in all, not bad, appreciate the help from the staff, great customer service, very friendly, and very informative on pre-workouts and other products. read more

Upon arrival we were greeted and acknowledged. However, although it wasn't her or this particular location's fault, I had to return multiple auto-ship orders due to some confusion and Yosey was there to save the day. She solved my issue, cleared up my confusion and was beyond friendly and understanding! Service was beyond my expectations. She didn't have to collect my boxes and throw them out for me either, but she offered and took care of it. Yosey, thank you! I highly recommend this location to anyone!! read more

I went in to buy some creatine and the two employes there closed the store down to go to lunch. They left a sign to come back at a certain time Wich was only a minute left so I decided to wait. About a minute passed by and they opened and the whole time I was in there they kept making remarks about me that y did I wait for just some creatine. They kept starring at me the whole time I was at the store and they didn't have the creatine I wanted and didn't help me find another brand atleast. On my way out they told me y I waited for nothing and that they where still in lunch. I'm never going back to this store I'm taking my money somewhere else from now on. read more

Store manager Thomas and Nick were super helpful and super friendly! They did such and amazing job helping me find the right pre workout and made me feel very welcomed! read more

I walked into GNC chino today just to look (not expecting to buy). I was approached by Jesus who showed me my options of pre workouts, i was informed and recommended all sorts of different brands. After seeing how many deals they had going on, I had to run out for my wallet. Jesus made sure I walked out with the best product on the shelf and with a good deal. Thanks guys! I'll definitely be back here soon! read more

This was my first time walking into a gnc. The guy at the register was on the phone, so I didnt bother, but he was not welcoming at all. It almost seemed as if I was interrupting his phone call. I navigated the store on my own which wasn't fun especially since I know little to nothing. Given I didnt ask for help but honestly I didnt feel like I could. I work in retail as a sales associate so I understand being busy and sometimes customers coming in at inconvenient times but the customer is still important and should never feel uncomfortable approaching associates, managers, etc. I just feel like customer service could have been less hostile and more helpful. As a customer I shouldn't feel scared or like I'm bothering an associate when I'm in need of help. read more

Cash register problems today so we left and went to a newer GNC across town. There were several people waiting to check out but we didn't want to wait for the clerk to reboot the computer register. read more

Quiet little store tucked away in the back of the business complex. Gnc stores seem to have been getting smaller and overshadowed by other supplement stores plus the addition of online supplements doesn't help. Always slow when I go in. But been going there for years. read more

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ASK FOR JOEY HE IS THE BEST!! He took his time and explained everything to me he was super nice and I will only go back because of him

The girl at the counter was most unhelpful and rude. I ordered GNC online but I got duplicate orders shipped. I called GNC customer service and they said I must bring the extra bottles to the local GNC store for manual return. I went to this GNC store on Philadelphia and it was dead. The counter girl was not helpful and said I didn't bring the paper invoice. I told her that GNC doesn't put paper invoice in the shipping box which was confirmed by GNC customer service. I asked customer service to email me the invoice which they did. I showed my email to the counter girl and she said there was no date on the invoice. However, you can see the date of the email. Nope that is not enough. I did not make the invoice. Therefore, I just penalized for an invoice that was not printed to her satisfaction. I said that I have the shipping label on the box which you can verify the tracking number and date. She didn't want to see the shipping label. She was making all kinds of excuses to refuse the return. I have never experienced this kind of rudeness for a very long time. In the end she said anyway I don't have several hundred dollars in cash for a refund. Okay, so you rather not be helpful and piss off a customer that buys several hundred dollars of GNC products on a regular basis. I got so frustrated that I'm going to dispute the order with my credit card company. She didn't care one bit. In fact, she said go ahead- not my problem. This is how you treat a long term customer who orders several hundred dollars of supplements every couple of months? I will never step foot in another GNC store. You just lost a very good paying customer forever. Now, you are happy. read more

Went in today to pick up some pre workout and supplements and Anthony the cashier was very knowledgeable and helpful when I asked him for a few things. The register was malfunctioning a bit but that was the only issue otherwise great customer service. read more

Went in today to pick up some fish oil pills. The GNC employee was helpful on which is best bang for the book and got a free men's health magazine. Definitely will go again read more

I went to GNC not thinking of purchasing anything honestly i just came to the store just to look around and this gentleman named Jesus who was very passionate about the products convinced me into getting some whey protein and some amino acids. He seemed very knowledgeable about each product I asked for which sold me. I've gone to other GNC stores around California and left the store empty handed but in this case it was different. If you're looking for great customer service definitely stop by especially if they have Jesus working.! read more

Like any other GNC, a bit overpriced on most items. Place was great, felt sorry for the cashier, she was by herself, place doesnt look like it gets much business, and there was no music so she cant even turn up by herself. But she was nice and so was the GNC, the glutamine was quite cheap, glad i came here since i was bored and waiting for my friend to leave his girlfriends house. read more

Went into this store on Wednesday evening to get my gold card points put onto their new membership they rolled oud this year. The girl working was not helpful at all. Told her I signed up o line for the new membership and wanted my points transferred, she at 1st said I had to buy something then later said she can just switch it over. Then when I asked about bcaa products and what her opinion was about a good brand she says beyond raw and turns back around. Now I come into this GNC a lot and everyone the people there are very helpful and sound like they know their stuff. This girl was not very customer friendly and not to mention when I looked at my account I didn't even see the points I should have had from the purchase I just did. Guess I will have to go in when someone else is working, and now I need to call the customer service number to get my points. read more