Unhelpful. Rude. Unethical. Patronizing. Didn't not want to make an effort to find a fuse for my…read moresecurity system for my home. Instead he wanted to sell me a $5000 security system. Mine is 10 years old and needed a $2 fuse. My system is Honeywell. I went to their office with the fuse. I guilted him into looking for a fuse to fit it as they sold me the system. They could have cared less. A week later he emailed me to say he couldn't find the fuse and still offering a new system I called Honeywell and they sent me two free fuses. I will NEVER buy a system from these people again. I will pay triple to avoid there poor customer service.

Well, First of all they do not pass on phone calls…read more (including the VP) Second the monitoring company put me on hold for 8 min as my alarm was ringing. Third they only called the first person (me) who did not remember the password to cancel the request. Forth They are very rude to their customers blaming them for their lack of communication

I went in to look for a new set of speakers and got excellent service. Chris patiently took me…read morethrough listening to several speakers in the listening room. When I found one I liked I was able to take the set home over night and try it out. Only downside is that you cannot do returns for special order items. However, IMO, this is still the place to go for great service and quality audio in metro.

The last time I was in Peak Audio I was in the market for a pair of head phones. My previous pair…read morehad met an unfortunate end in the wheel of a bike tire and I had the sad task of replacing them. When I walked in the door a gentleman quickly greeted me and asked if he could be of any service. I told him my story and he actually said he was sorry for my loss as though a relative had past away. Being an audiophile I really enjoyed his sentiment. I let him know that I was looking for a set of headphones in a specific price range and he quickly guided me to the the head phones within that bracket. He very candidly told me that all of these were top notch except for one and if I'd like a demo he'd be happy to help. Obviously I said sure and he guided me to a chair. He then brought me each of the head phones (six in all) and let me check out the sound quality on all of them until I found the ones that were right for me. It's amazing how much different music can sound in a good pair of cans! I sat back to listen for a little while and when I finally made a decision the guy knocked a little off the price for me! Peak Audio is a high quality shop for those of us who love our music and our home theatres. If you're looking for a real bargain, go elsewhere, but if you want top notch gear from people who know what their talking about, there's no other choice in the city. After this great experience I'll return to Peak Audio for all my audio purchases. You should do the same!