Wow, and I thought DHL was bad. I'm not sure what planet this shipping company is operating on but they seem to run on a schedule that no normal human being is on. Apparently they have attempted to deliver this item multiple times, the last time was at 4:58 AM! They require a signature and expect me to be available at 4:58 AM? What kind of ridiculous nonsense is this? You will be on hold for a very long time with their phone service and when they tell you that they will call you the next day about a delivery, they will not. I think I did a better job delivering newspapers on my bicycle in 4 feet of snow then these guys can do on a sunny day. It's unbelievable that any kind of company that is this terrible at what they do is still allowed to exist. You would have a better chance of telling your package to hitchhike its way across the country then to trust this awful company. Thanks for the waste of time guys, keep up the terrible work!! read more

they did not deliver my Microsoft product that was due in 2-day. After 2-weeks I contacted them because they said my zip code was incorrect which it was not and there representative said the delivery diver was lazy and just did not look up my address. Then I I told him I needed the next day because I was leaving on a trip for a month. He said he could not get it out to me that day but he could the next. He entered into the system that I requested a two day window for delivery, which I did not. It never showed up so I called the day before my trip, 2.5 weeks after I placed the order with Microsoft and the representative told my the product is lost and that is why it was not delivered. She said the fastest thing is to cancel or ask for a refund for Microsoft. I told he this does not help me on my month long trip. She said sorry I can't help you. So then I call Microsoft, hold for 45 minutes while they confirm with GLS what I have told them and you know what...GLS tells Microsoft the product is not lost, they are just really back up. What the F..K is going on with this company. Now I have to wait for GLS to send the product back to Microsoft so I can get my money back. This is messed up. Do not us or support company's that ship with these guys read more

Honestly, these guys don't even deserve one star. It's almost humorous how bad they are at their only job! Twice now I've had companies use them for shipping wine, and both times they failed to deliver it. In each scenario, they continued to attempt delivery day after day and I would continue to get "failed delivery" attempts for a variety of reasons. Not once did they ring the doorbell, and I was home the whole time! My favorite excuse was "couldn't get past the security gate", when there is not, in fact, a security gate. The first time, I asked them to just hold the package for me to pickup from the warehouse when it was clear that they either couldn't find my apartment or were too lazy to call me (the notes specifically said to call me if they got lost). The next day, they called me and said I couldn't pick it up because it was out for shipment! And they failed again! The second scenario looked very similar. When you pay for shipping, you shouldn't have to wait weeks for your package, only to have to drive 30 minutes to pick it up from the warehouse. Why they are still in business, I honestly don't know. read more