Dr. Kellett and her amazing team have changed my life. Through treatment procedures, daily skin…read morecare products and makeup my skin is better than I could have imagined. They are always there for guidance and advice and I am truly blessed to have found them.

I work outside for a majority of the day and standing under the blazing sun for hours isn't…read morenecessarily ideal for my skin condition. An acquaintance referred me to DLK on Avenue after praising the quality of their services, so I was feeling quite curious when I arrived for my first consultation. My first impression was a positive one. Right away, I was greeted by a friendly staff member who made pleasant small talk with me while confirming my appointment details. I arrived a few minutes early, so I got a chance to soak in the atmosphere of the bright, spacious lobby. It didn't take long before I felt completely at ease. My visit with Dr. Kellett was a long and thorough one. From the way she answered my questions, I can tell that she was a true professional who was very knowledgeable in her area of expertise. We had a detailed discussion about my condition, and she recommended several treatments while explaining the pros and cons of each option. Throughout our meeting, she remained kind, patient, and very sensitive to my feelings. Since then, I have been visiting DLK on Avenue for over a year and my impression remains largely the same. This is a fantastic place for quality services in skincare treatment and I highly recommend it!

I purchased a Groupon for two services here, a choice of microdermabrasion or chemical peel. I am…read morea bit leery of anything to do with the word "chemical" so I chose microdermabrasion. When I called to make my first appointment, the gentleman who answered the phone was extremely polite and courteous while speaking to me. He answered my questions and scheduled me in for my preferred time and day. So far, so good. On the day of my appointment, I left the house with no makeup on, since they would just be taking it off anyway. Over the past couple of years, I've developed some redness on my left cheek and forehead, which seems to get worse on certain days. I'm not quite sure what causes it, which is why I'm seeking out various skin care remedies to treat it. I used to have completely clear, beautiful skin so this has been extremely depressing for me and I feel incredibly self-conscious about it. When I walked into the clinic, the woman behind the desk (Silvia) looked up and I told her I was there for my appointment. She looked at me and said in kind of a loud voice, "What's wrong with your face?" I was mortified and instantly felt extremely embarrassed that I had left the house without makeup on. I glanced around and saw a few people (likely staff) turn to look at me while I stammered a reply, something to the effect of, "That's what my face looks like without makeup and that's why I'm here." I couldn't believe her lack of professionalism - I was actually shocked at how rude it was to blurt that out. Anyway, after completing the intake form, I was taken into a room for my treatment where a lovely young woman asked a series of questions and we spoke about the treatment. After completing the microdermabrasion, I went to the front counter to schedule my next appointment and pay the tax on my Groupon. Silvia apologized to me, saying that someone on her staff had pointed out that she had been rude to me. She seemed genuinely surprised that it was perceived that way, and went on to make a few excuses for the comment she had made. I thanked her for the apology, scheduled my next appointment and left. I don't know why, but her comment stung quite a bit. Probably because I felt vulnerable without makeup and wasn't expecting a "professional" to react that way, but also because her apology seemed pretty insincere. My next appointment was a couple of months later and upon going into the clinic, I had that uncomfortable feeling return. The service was fine and the technician was great (I don't remember her name, unfortunately) but in all, it was really not a relaxing experience. I hesitated between two and three stars, but ultimately I thought the actual service was fine so I stuck with three stars. I understand it's a clinic and not a spa, but they would do well to maybe oil the door hinges so they don't squeak so loudly - not to mention every time they open/close a door, it sounded like they were slamming them. It's just the layout of the rooms - the walls don't go up to the ceiling, so you can hear every noise, including all the loud voices in the hall. Also, several times people walked into my treatment room by mistake. It was just very disconcerting. I think there's an expectation of privacy and perhaps a somewhat quiet environment when getting these treatments done that is not present at this clinic. I could certainly overlook this if everything else was great, but it just felt like one more thing that added to the list of reasons not to return. I made a joke about getting some WD40 for the squeaking door hinges to Silvia, but she just stared at me and said she didn't understand what that was. I tried to explain but it didn't seem to matter. Oh well. I had come prepared this visit with my tinted moisturizer to apply before leaving, which I did in the washroom. When I was done, there was no "thanks for coming" or any conversation about any follow up treatments - in fact, when I saw Silvia in the hall and asked if there was anything else, she just said no, so I left feeling like they didn't even want my business. This, combined with my initial feeling on my first visit, I guess I shouldn't feel bad about not going back. Whenever I try a new place (Groupon or not) the question I ask myself is would I return (and pay full price)? In fact, I'm more likely to return in future when I feel like I got a great deal on my first visit. In this case, my response would be no to both. Even with a discount, I'm not interested in going back. I've tried a few other places in the past couple of months and I'm happy to say I've found a place that I feel really good about and have chosen to go there instead for my future skin care needs. Customer service is so important in this industry so I truly hope that Silvia can try to be more tactful towards her clients in the future.

I love the team here!! Sylvia and Mark are great, but they have also hired wonderful caring people,…read morethat are very knowledgeable and all are passionate about the world of beauty. Gerald and Sarah are great! All are constantly learning new techniques and technology. This is a very happy clean environment. They do not try and push sales on you, and offer you the most honest consults, selling only the proper procedures that work for you! I've had my share of bs pushy sales experiences I can assure you. I'm 50, and a sunlover, so lots of wrinkles and sun damage. So far, I've had 3 microneedling treatments and am seeing good results. It's not an overnight fix, but I believe it will continue with more treatments, and patience

I have been to MANY clinics to treat the discoloration and scarring on my face but Distill Laser…read moreClinic is the best BY FAR. Not only is the staff friendly and welcoming, but they truly cared about my skin journey and have recommended the most appropriate treatments for my skin. There was one session I was booked in for a specific treatment and they "added" a different treatment at the end because my skin needed it. They truly care about you and your skin journey. As a professional beach volleyball player, skin health is really important to me and the staff at Distill has made this process enjoyable again.

Stay far away from here!…read more They recorded my credit card number and tried to use it but my bank froze the card due to suspicious activity. I also caught a bacterial infection from their unsanitary practices. when I mentioned the above to the Manager, she didn't deny it but tried to offer more treatments.

I had an acne facial that they were having on promotion which was approx an hour. The facilities…read moreare new and lovely and the esthetician was very pleasant and had a very calming presence. The facial was a little bit like an extended express facial which included: - Cleansing + enzyme peel - Hydrating face mask with either facial massage or scalp massage - Clay mask with shoulder and arm massage - Toner and moisturizer It was really relaxing and the lavender body oil was amazing - such a wonderful arm and shoulder massage! Although part of me wishes there was a bit more "tech" tools used (i.e. high frequency machine, etc), it was a very lovely and relaxing experience!

The only place I would trust with my face. Midtown Med Spa offers the best treatments and have…read moretrue, trained professionals doing the work. Thank you Tracey and Connie for always taking such good care of me and for making me look and feel 15 years younger than I am :)

I have purchased 3 laser hair removal service packages from Bellair (1 of which is ongoing) and I…read morehave always been very happy with the service/experience. Both front desk staff and technicians have always been helpful, knowledgeable, and very welcoming. Most importantly, I have been very pleased with my results. I initially started with one laser package and from those results gained the confidence to book additional packages/body areas. I enjoy going to my appointments and would highly recommend them to a friend!

Before booking anything here, look at the facts: Bellair Laser Clinic has an F rating with the…read moreBetter Business Bureau, 10 complaints in 3 years (including mine, which is processing), and is on Ontario's Consumer Beware List. I paid almost $1,600 for Dermamelan treatment on my back, chest, and stomach. I had no allergic reaction during the in‑clinic portion and confirmed my at‑home instructions carefully. A week later, my skin became painful, raw, and the top layer was visibly peeling. I sent photos to the clinic and was told this was "normal" and to continue my post care. It wasn't. My skin barrier was broken, and following their advice meant applying an acid product to open wounds. Within two days, I developed severe chemical burns across my back, chest, and neck. My skin is now scarred and significantly worse than before I ever contacted Bellair. It didn't end there. My in‑person assessment with Dr. Pugen was switched to virtual while I was already on my way, making it useless. As I cried through the appointment, he suggested laser treatment even though both my dermatologist and Bellair's own coordinator said it would be high‑risk for my skin type. Two follow‑up calls were scheduled; nobody called me either time and I had to call the clinic to make the appointments happen. The clinic also took very personal "before" photos of my bare chest and back, then later claimed they COULDN'T FIND THEM and they were never uploaded due to "wifi issues." They use iPads with internal storage, so this makes no sense. The violation of patient privacy is truly baffling. When I requested a refund from the director, Oscar Amar, he dragged it out for 19 days, insisted they "did nothing wrong," and eventually offered a partial refund of no specified amount. After everything, it was like a slap in the face. What happened to me here was NOT OKAY. Period. It was dangerous, negligent, and deeply unethical. Proceed with extreme caution. (my name is changed to protect my privacy)

The entire team is very professional, educated and pleasant. I've been getting laser treatments…read moredone for a little over one year now (with my lovely medical aesthetician, Madi!), and I've seen significant results thus far. I've recently began facials and my skin absolutely loves the Starlight Glow. I highly recommend!

First time at Starlight Med Spa and very happy with my decision to book a treatment! This clinic is…read moreclean, quiet, and staff are very welcoming upon your arrival. I was paired with Eleni who did my facial-- I couldn't be more pleased with her as she was extensively knowledgeable and relatable when it came to skincare. Being educated on the do's and do not's is something that's super important to me whenever I'm about to treat my skin or try something new as my skin is acne prone and sensitive. From start to finish, Eleni was vocal about all the steps she used in the facial. It made me really comfortable. Best thing, she was focused on putting my skin first. I never felt like she was chasing after anything else other than perfecting my skin. I'm pleased to say after my first visit I've booked for a second appointment.

Nurse Glenda and the staff are remarkable, always making you feel special and comfortable! Highly…read morerecommended!

'Twas looking for a treatment to get rid of all my simple prickles. wasn't expecting much…read more SKINJELECTIBLES ARE SO IMPECCABLE! Now that's a catchphrase to live by. All the simple prickles on my face were gone! it was a refreshing facial. Take that Serenaiii. Super satisfied!

Great location at Yonge and Sheppard. Generous parking space underground (you can get free 90min…read moreparking when you spend $15 at Whole Foods). The clinic is bright, spacious and very clean which I appreciated. Service has been impeccable from beginning to end. Shoutout to Regina, Alyssa and Christabelle for being lovely and accommodating to my questions. I have very sensitive skin and I have been traumatized by going to Markham spas with questionable hygiene and standards...so going to New Dermamed was definitely a game changer. The staff I've spoken to are mostly nurses with a certification specializing in doing laser, facials, etc. Definitely helps provide reassurance that I was in good hands! Overall I would recommend checking out New DermaMed for the superior quality, care and customer service received. Looking forward to my next facial!

Bit of background...I attended the Yonge Street location for my treatments and the Bay St. location…read morefor my consultation. I underwent a series of CO2 laser treatments, including fractional laser on my cheeks, for my icepick acne scars between 2022 and 2023. Unfortunately, my experience was highly disappointing. Despite spending over $6,000 on 6 sessions and additional mandatory treatment skincare products, the results did not meet expectations. This was extremely disheartening in the end, as the procedure itself was extremely painful, requiring a full week of downtime after each session. TREATMENT: During my treatments, I noticed inconsistencies in the care provided. While Ina, the technician responsible for most of my sessions, did take her time during less busy appointments, I noticed she would rush through sessions when her schedule was packed. Given that EACH session cost around $1,000 for 50 minutes of treatment time, I expected a more consistent level of care. I understand it's a business, but for the cost, a little more attention and respect to the patient should have been given... I strongly believe there is a chance that I did not get the results I was told by the staff I would get, because of the lack of attention actually given during the treatments. CUSTOMER SERVICE: After 3x initial sessions, I was advised in December 2022 to undergo an additional 3, with the clinic CONFIDENTLY promising me a 60% reduction in the appearance of my scars. Unfortunately, after completing all 6 sessions, I saw little to no improvement (less than 10%). Rather than addressing my concerns with empathy, Ina and the front desk staff attempted to sell me more sessions, which was disheartening, considering the financial and emotional investment I had already made. Overall, this experience gave me the impression that the clinic prioritizes profit over patient care. Considering the pain, time, and significant cost involved, I expected a higher standard of professionalism, bedside manner, and customer service. I strongly do NOT recommend this clinic, as it appears to focus more on profit than truly helping patients.