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Falls Church, VA

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12 years ago

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People searched for Internet Service Providers 274 times last month within 20 miles of this business.

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Verizon - 3/28/23 First time coming back to this store to buy some merchandise for my Samsung Galaxy  and this place is closed with no explanation.

Verizon

(4 reviews)

3/28/23 Wow! It has…read morebeen years since I have been this Verizon store and my first time back the store is closed without any explanation. The area is developing fo the better, but this Verizon store associates are already in The Doldrums. Three other reviewers didn't have anything positive to say about this store either. I left Verizon for T-Mobile, but this store is close to home. I was going to buy merchandise for my phone, but this store bollocked it up. They also missed another chance with another customer while I was there. Guess I wasn't missing anything, because I got what I needed elsewhere. Who needs Verizon.

I called to have my service moved to a new address they told me November 27th from 11am-3pm nobody…read moreshowed up no emails until 6:30 pm I got a call from them telling me that my address already had Verizon service and I told them yes I know that, I wanted a separate service to the same address and that I told that to the person I spoke about moving my service to have it as a office type thing so I could have my service they told me that the person didnt put any of that in the notes and that they needed to reschedule me to December 2nd from 5pm-7pm I said fine let do it then...guess what? Never arrived again no emails or calls, nothing, nada.so I contacted support and they told me that my order is on hold even tho they already collected payment since the 30th of November and that I need to call tomorrow to schedule a 3rd appointment.i work from home dont have service since the 27th and I'm about to lose my job because you guys just dont want to install my service. Dont recommend this at all waste of time and money.

T-Mobile Authorized Retailer

T-Mobile Authorized Retailer

(13 reviews)

$$

These guys are great. Came in for T-Mobile Tuesdays freebies and they were helpful, friendly, and…read morewelcoming. Side review for their customer service over the phone: I had issues with my bill and spoke with the Richmond, VA team. Every person I spoke with there were very understanding, knowledgeable, and fixed my issue to my satisfaction. Shout out to Muneca, Keisha/Sasha, and Wuana/Wanny. Sorry if I misspelled those names. I've been a customer for over a decade. This is the best company.

After being with our original cell phone carrier, AT&T, for nearly two decades and constantly…read morereceiving promotions from other carriers, I checked prices and services and also had the benefit of a recent detailed Consumer Reports survey, plus with the advice and suggestions from numerous friends and neighbors, I decided to check out T-Mobile. The first thing that was appealing is we have a T-Mobile store at a shopping center that is a 10 minute drive from our home in Falls Church, VA. So, I walked in the store (which was busy!) and wound up being assisted by their customer service rep "Dave." He was friendly and showed total interest and focus on our current services, needs, phones, problems, etc. and drew up a plan tailored to best fit our needs and wants. And, when I would ask him about some issue or feature on my phone or how to best access something, he'd take my phone and with lightning speed come up with the answer or the information requested. I highly recommend Dave to anyone thinking of starting or changing a cell phone service provider. And, I also found the store manager, Cindy, to be pleasant and helpful. Bottom line: we are now T-Mobile customers. RonM

Globalphone - isps - Updated November 2026

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