If I could leave zero stars I would. Had to constantly remind Rena how to do her job, while she loved to remind me that she had 30 years experience. Her Porsche was a clear indicator that she had 30 years experience of taking people's money.
She gouged us with unnecessary fee, one in particular we were unknowingly paying twice for, and when confronted her about it, she did not respond to texts or emails.
When our yearly lease renewal came up she forgot to give us the paperwork on time and to remedy her mistake, she only gave us one week to decide if we wanted to sign another year lease and told me she could do that, and it was not unlawful.
When we did not sign another year lease (because of the way we were being treated). She bullied us by threatening us to increase rent by more than 10%, which was against the lease agreement that we had both signed. I had to remind her of that too, and then she changed the number of the rent increase. She AGAIN forgot to increase the rent in our residential portal where we make our payments for the first month, so just tacked it onto the second month without any communication.
when I asked her about the significant increase in our rent, she was non-responsive to texts and emails and had moved her office and would not give me the new location.
I am happy and greatly relieved to say that the homeowners have switched property management companies. I am assuming because of Rena's unprofessionalism and inadequate accountability.
See photos for reference, wish I could upload our phone conversation regarding this matter. Incredibly unprofessional! read more