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    Global Telecom Supply

    3.0 (2 reviews)
    Open 9:00 am - 5:00 pm

    Services - Global Telecom Supply

    Internet service providers

    Telecommunications

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    Optimum-Bethpage

    Optimum-Bethpage

    (119 reviews)

    Upgraded to fast speed fiber and dropped an unnecessary phone line and DVR so our monthly bill…read more(while still outlandish) would be lower than before. Sounded good on paper, but the actual process was amazingly abysmal: Apparently Optimum believes in labor specialization so we needed two three-hour appointments, one to run a fiber cable from the outside pole to our house, and the second to hook up the inside equipment. The first appointment lasted about 2 minutes; a couple of techs went into the backyard, looked up at the pole thoughtfully and left, having done absolutely nothing. The second tech came the next day, said it's not his job to run outside cables so he couldn't install anything and then disappeared. Tech returned 2 hours later, said he'd run the outside cable after all. It was a warm day and the tech had to drag a tall ladder and heavy wires to the pole with no help. I felt sorry, brought him a beverage. Second tech replaced our modem and TV boxes, stating that we should be up and running in an hour or two at most. Hoping for the best we waited....and waited.....nada. A third tech was dispatched to our house for troubleshooting, said he didn't know how to work with fiber, hung out in his car for awhile and left. I repeatedly called and chatted with Optimum (using my Verizon cell phone) over the next few days to see what the holdup was, got nothing but evasive contradictory answers. After FOUR DAYS of no Internet services, I finally reached a wonderful customer service agent named Kendra who investigated and found out that Optimum had never thrown the switch at their end to get our service back on! Kendra pursued the matter internally and our service was restored. Thank you Kendra! Unbelievably bad customer service and inept management coupled with high pricing? May be a good business model for a semi-monopoly like Optimum/Altice, but a raw deal for consumers.

    I live in New Jersey, this company keeps changing rates with "fake promotions to keep customers! my…read moremonthly bill went from 236.37 March of 2025 to 284.31 March of 2026. now i'm paying more for less taking away channels in my so called package like the MLB channel and not reducing my monthly charge, their excuse is you pay for the package not the channel! Which is paying more for less. talking to reps and supervisors about this I get nowhere. These companies are monopolies and don't care! offer no discounts for seniors at all ! thanks.........Ralph F............Elmwood park Nj.......... they are the worst period!!

    Global Telecom Supply - telecommunications - Updated May 2026

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