Although our project was completed and I am happy with parts of the finished work, the process was…read moreone of the most stressful and frustrating experiences I have had as a homeowner.
Before choosing BCC, understand that I was required to sign a contract before receiving the full restoration estimate. Once the estimate was completed, backing out could have required paying a percentage of the project cost. It then took months for BCC and my insurance company to agree on the reconstruction scope and pricing. By that point, changing contractors would have meant starting over and leaving my family without a functioning kitchen even longer. I did not feel I could realistically walk away.
Communication was inconsistent and unclear. I repeatedly had to request explanations, updates, documentation, and cost breakdowns. I often felt I was piecing together information about my own home and expenses.
The countertop issue was a major example. I communicated in writing which countertops I wanted, but the change order used only a generic description. After signing, I learned BCC had priced different materials and made vendor decisions without clearly explaining them. Getting the countertops I originally requested cost approximately $2,000 more and caused delays. BCC did not meaningfully address either issue.
Throughout the project, I also struggled to get an itemized breakdown of insurance payments, BCC charges, credits, material changes, and homeowner upgrades. Even at the end, I received broad descriptions and totals rather than the detailed costs I had repeatedly requested.
Billing issues are still ongoing. BCC is seeking additional plumbing costs, but when I requested the plumber's supporting invoice, I was told it would not be provided until my insurance approved the charge. I find it unreasonable to be asked for additional payment without receiving the supporting documentation.
I also had to identify and request corrections for workmanship issues. By the end, I was documenting defects with photographs and painter's tape because I no longer trusted that problems would be caught without my involvement.
What should have been the relief of restoring our home after water damage became months of uncertainty, frustration, additional expense, and stress.
My biggest takeaway is the lack of transparency and communication. Information about materials, vendors, change orders, costs, and billing was often unclear or incomplete, and I frequently had to pursue it myself. This ultimately destroyed my trust in the company.
I wish I had understood these issues before signing. If you are considering BCC, read the contract carefully, ask about termination costs, require specific products and vendors in every change order, and request detailed documentation of insurance funds, upgrades, credits, labor, materials, and subcontractor charges throughout the project.
Although your home may be restored, based on my experience, I would never choose BCC again.
