Sam my service advisor was fabulous ensured I knew what was going on throughout the whole process…read more would not use any other person!!

If I could give -100 stars I would!!!! They were supposed to change my oil which they drained but…read moredid need put oil back in my car! My oil light came on on my Lexus and to top that off the service manager Matt Gata refused to refund me my money. Don't go here to buy a car or get your car serviced!!!!!!!

Marcos sold me a car in May of 2021 that appeared to be good but as soon as I got it home in DC the…read morecheck engine light came on. After Audi of Bethesda Dealership did a $900 diagnostic because it's a Audi hybrid I was told the engine would have to be taken out and the timing chain would need to be replaced which is a $9000 repair. The warranty I bought through my credit union would not repair because I only had the car for a few days and it didn't have at least 500 miles on it. Resultingly the credit union returned my $3000 I paid for the warranty. I reached out to Marcos and wanted to return the car to but he would not take it back. I guess that what I get for paying for the car outright. Marcos owns an electric car which he mentioned to me and that he is saavy with reprogramming computers in cars. Thus, I believe he tinkered with this vehicle computer to get it sold before the engine light came on. Marco referred me to an "Audi Specialist" in Manassas who gave me false information about the car but not before he sqeezed me out of $1200 in repairs. He claimed he fixed the problem and turned off the check engine light so I could drive it the 500 miles for a warranty to fix the problem. BIG FAT LIE!!! Once I got a warranty with Car Shield and the 500 or so miles, I took it to the dealer again and got the same diagnostic. I contacted Car Shield after I put it back in Audi of Arlington and they came in with a forensic engine specialist that put cameras through the engine to prove they were not responsible for the issue. According to the computer it was able to provide a freeze frame of the actual time and date of the original check engine light after I got the car and of course it was before Car Shield warranty was obtained. I was stuck with a car that needed fixing so I took it to another Audi repair shop in Pasadena, Md that offered to fix it for $3600. That did not happen!! He made so many excuses such as my dog died, Covid issues, parts stuck on ships in the ocean from Germany, blah blah blah. The car left his shop worse than it came in. To sum it the horrible experience Marcos sold me a lemon and I would never do business with him again.....The saga continues. please see Criswell Audi of Annapolis and Paul's Automotive for the remainder of this dumpster fire of a story.....

Nothing but great prices and even better service. I found exactly what I wanted with no hassle!…read moreMarcos and the team are professionals in this business. Keep up the good work!

I always get great service when I visit POHANKA. The service technician is conscientious and cares…read moreabout the customers. in my 20 plus years in the military coupled with another 10 in the DoD his service is right up there!! Recommend you pass my kudos onto Anthony! Thanks! Another satisfied customer!

Absolutely amazing got there at 7am on a Saturday got my car taken right in. Stephanie Fallows…read more was very helpful she navigate my first service visit perfect. Im use to dealing with ford. This is my first nissan . Very impressive. Love the fact the service was complete fast. 5 stars

Capital Motors is dishonest. I went to Capital to look at a car I found online. The car was…read morepresented in a misleading way and ended up being a piece of junk. Do not shop here, they are crooked & dishonest.

Tuve muy mala experiencia en este lugar, el primer carro me lo vendieron con llantas en muy malas…read morecondiciones, tenía que constantemente ponerle aire alas llanasta desde el primer día que lo saque del dealer, esa misma semana una de las llantas se quedó sin aire, LA LLANTA NUNCA SE PUNCHO, ya me lo habían vendido así, en medio de la nada y sin señal me toco pedir ayuda para poner la llanta de repuesto. Logre cambiar ese carro por otro, pésimas condiciones del segundo carro que trajeron de la subasta, La batería tenía 2% de vida, las llantas tenían 4 diferentes tipos de marcas y los sensores me volvían loca en la pantalla debido a ello, tenía una fuga de aceite, la brújula del termostato/ temperatura se volvió loco, y todo esto pasó en la misma semana que compre ese carro, no lo maneje mucho tiempo y el dealer se reuso a creer en las condiciones que me vendieron el carro, AUN LLEVANDOLO A INSPECCION POR MI CUENTA A UN TALLER RECONOCIDO EN CHARLOTTESVILLE VA, Y LO LLEVE EL SEGUNDO DIA DE YO HABER SACADO ESTE AUTO DEL DEALER. HASTA EL DIA DE HOY NO ME QUIEREN DEVOLVER MI DEPOSITO. NO RECOMIENDO ESTE LUGAR.

After speaking a couple of times with a salesman, I took time out of my busy day to drive to…read moreStafford, VA to test drive a green 2013 Land Rover Range Rover Evoque. The car was in great condition and drove smoothly. Thus, upon completion of the test drive, I went inside the facility to discuss numbers. My salesman was absolutely great! He asked me about using his company's financing, but I told him I had already been pre-approved by my credit union. He inquired further but was not pushy about trying to convince me otherwise. Then, he drafted the preliminary paperwork for his finance department to use in developing a 'Bill of Sale.' I would then need to provide my credit union this purchase agreement, after which the credit union would tender a check to Car Web for the agreed-upon price of the car, as shown on the 'Bill of Sale.' The owner walks in... Right off the bat, he was unprofessional, speaking loudly about work being performed at this home, etc. I heard him even though I was not sitting near him because his voice was amplified. When he came through the door, I was not looking in is direction or listening intently, as I was on my cell phone speaking to colleagues and working remotely, but I heard him barking at his employees. After waiting 15 minutes or so, I then began moving around in my chair looking for my salesman. Since I knew it would take at least 24 hours to get my credit union to release the funds to cover the purchase price, I did not think it was necessary to wait needlessly at Car Web. As I turned towards the owner's desk, I noticed that it was surrounded by at least four people. It appeared they were in a meeting, and I heard the owner say, "This is not a church...," it's a dealership. After a few more minutes, I arose from my chair and proceeded in the direction of the door. I asked a young man who worked for Car Web, who was coming inside the facility, to ask my salesman to call me after his meeting. The young man approached my salesman and asked him to speak with me. My salesman said, "We need you to sign the 'Bill of Sale'...just give it a few more minutes." Less than 5 - 7 minutes later, the owner and his entourage approached the desk where I was sitting. [Apparently, this impromptu sales meeting was all about me!] He said, "I own this [place]," then proceeds to ask me a series of questions regarding my decision NOT to use Car Web's financing, including the interest rate quoted by my credit union and my credit score. Now, I have the owner, my salesperson, and about three other people standing over me. I told the owner I was uncomfortable talking to his entire sales team about my personal information, and he responded by sending one of them away. In the end, the owner opted NOT to sell me the car because he said he received a call from someone else who wanted to use Car Web to finance this same vehicle and purchase a limited warranty for it. The owner also accused me of disrespecting him. He said, in his experience, "people," [and I'm not sure if he meant all people or just African-American females] who say they are going to return to purchase a car from him, typically do not. And he reiterated this sentiment more than one time, to which I replied, "Car salesman don't have the best reputation either," so there's risk on both sides. He quickly said, "You've just disrespected me, and I am not going to sell a car to anyone who disrespects me." Translated: I believe I can make more money off this car from the potential buyer who "said" she would come later today, so later for you! I left promptly and peacefully. All in all... this clown did me a favor! Even though I honestly feel his decision was rooted heavily in racism, I certainly do not care to waste my precious time pursuing the purchase of a second car from someone who clearly doesn't value me or my business. Peace & Love The Church Lady

From the owner: Car Web, located in Stafford, VA, is the area's premier used car dealer. We have combined the best…read morequality vehicles with exceptional customer service to offer you a great buying process. Whether you need a used car, truck, or an SUV, Car Web has the vehicle you deserve. We've been in business since 2000 and we are always ready to help someone find a vehicle that is perfect for them. Stop by the lot today and take a look around -- we're here to help in any way we can.

PATRIOT AUTO DEALS…read more This place has changed it's name to avoid the bad rep it already created for itself! Do not buy from this crap hole! Talked to the dealer through email about a Honda Odyssey. The dealer was quite far away from me, so I asked them if they could take a good run through of the van and send me any photos of any dings, dents, scratches, ***misaligned body panels***, etc... He told me the van was in ****Excellent Condition**** and the only damange there was, was just a scratch on the front left fender. Drove my 8 month pregnant wife and sister to come with me to purchase it because he said it was in excellent condition. Arrive bright and early just as I told them I would and of course the car was not ready and waiting. He brought the car and the tire pressure sensor was on, there was no window washer fluid, the gas light was on, and it was dirty. That wasn't the worst part. The car's rear bumper wasn't aligned, the front bumper and fender wasn't aligned, scratches EVERYWHERE, and there was no clear coat on the left rear quarter panel! I expected the van to have been a accident, but I did expect it to be fixed properly. The van had obviously been through hell and half assed back to life. The salesman David (doubt it was his name) said that all the odyssey's bumpers stuck out like that and that we were getting a great deal. He said my expectation were way too high for a used van. I explained to him that he listed the van in excellent condition and it was actually in fair to poor condition. Mechanically, I would say the van felt and sounded fine, but then again, if there was anything wrong with the engine or transmission, it was still under factory warranty. This dealer is total trash. I wished I googled the address rather then the new name. When you do a search for their new name, it won't come up with anything. I'm going to figure a way to make sure this crap hole reviews can be found when doing a search for it's new name PATRIOT AUTO DEALS.

We just received our extra key and plates for our new weekend car that we purchased from here. Let…read moreme start by saying this was a great experience. My fiancé found this car online and it was priced much lower than most car dealership prices. We checked the Carfax and the sales rep explained the history on the phone. Because of the detailed nature of the servicing of these cars we asked a lot of questions, but the sales rep Jason was very patient and understanding. When we went on to visit they treated us with respect and allowed us all the time we needed. They were very relaxed and stayed out of our way unless we had questions, it was like they were allowing us to be in control rather than pressuring us. We ended up agreeing on a price and we bought the car. So far we have taken it in to have our regular service done and we are pleased with it. No issues with the service or the car. My fiancé and I thank Jason and this company for their help and service. We will refer our friends and family to you guys.