Went here on a Saturday for an appointment. My appointment is right after their lunch break so there was a line outside. Each appointment time, there were a couple of people for the same time slot but everything was so quick. They will call your appointment time, show your ID, and will ask you to go the officer who will conduct the interview. You will present your ID, do the biometrics, and a couple of questions. You will have a chance to ask questions after the interview. Overall, it was a very seamless experience! Parking was easy and there are designated spots for Global Entry applicants. You will receive a physical ID card in the mail with your photo on it that will be taken during the interview. read more

Misconceptions about Federal institutions are understandable, who has not heard and/or experienced an unpleasant experience? But I am here to share that my experience was beyond pleasant! I needed to update my information and that required an in-person visit. I made sure to call ahead to confirm that walk-ins were welcomed for name updates only. This location was easy to find, there was free parking and plenty of signs to direct a first time visitor, like myself. Walking in, I was welcomed right away then directed straight to the staff member handling name updates. I handed over all the materials that were required and I was able to leave less than 10 minutes. The staff members were a pleasure to chat with especially given the recent government shut down. I'm glad that folks are able to go back to work! I highly recommend this location! read more

Global Entry - Passport & Visa Services Near Me - Los Angeles, California

Was so impressed with this office. I was thinking to spent maybe 2-3 hours of waiting. I was wrong. 10 minutes, I'm out. Most people un the waiting room was also surprised being called so quickly. Overheard someone commented, I just sat down. My seat wasnt even warm etc. Friendly, quick services. Super efficient. 20 minutes parking for free too. Thank you. read more

Surprisingly helpful. Very nice lady explained the next steps and updated our information. Now back on line to try again read more

Global Entry - North building parking lot, long term - Passport & Visa Services Near Me - Los Angeles, California

See all

Fastest appointment I've ever had! On the website after making an appointment, they do provide a picture of the parking spots you can use. This is very much appreciated since it makes it easier when you arrive and you're better prepared. You'll want to make sure you park in the right spot or else you'll be towed. The signs in the building directed me clearly to the correct office, and the worker at the front desk was very helpful. If I had another appointment here I know I would not need to stress about it. read more

Super easy peasy! The whole process was quick and simple. Parking was no problem, plenty of spots. Arrows directing you where to go. Made an appt for 10:50am and got there early. Walk in room 155 and check in. You are called right away and sent back to a specific stall (mine was 4). Officer Flores was nice and asked me a couple questions and took my fingerprints and picture. The whole thing took around 5 minutes. GREAT experience! read more

Seamless and pain-free process. Plenty of parking outside and there's special global entry visitor 20min parking too that they prefer you park in. I didn't need to physically print out my interview confirmation and just told them the name at the check in counter. I think the interview time is generally strict but thankfully there were many times available online so I rescheduled it 15 minutes before arriving since I knew we were going to be 30 minutes early. The system picked it up fine and the staff were all friendly and helpful, no hassle. Took me less than 10 minutes there, maybe even less. read more

Super quick and easy interview. Worth every penny!! I went with my mother, who is Deaf, and they were very kind and helpful. The interview was a breeze and everything worked out great. AND it's not at the LAX airport exactly so it's not so wild. Parking was easy too (which is golden in LA! read more

Easy and plenty of directions to where to go. Reserved parkings and fast services. You applied online and only go for quick interview and fingerprints & pic for your appointment. Great & nice staff. Only took within 10mins to get everything done. read more

Global Entry - Passport & Visa Services Near Me - Los Angeles, California

See all

Great service! Applied online and the interview process was seamless and easy. Everyone there was really nice too. Got approved right away!

Global Entry LAX - Fast, Friendly, and Surprisingly Painless! After completing my online application, submitting all the requirements, and receiving conditional approval, I wasted no time booking the earliest appointment I could find--because, well, travel waits for no one! Determined not to miss work, I dragged myself out of bed before the crack of dawn and arrived at the Global Entry LAX/CBP office on La Cienega while most of you were still hitting snooze. For those wondering, the Global Entry office is on the left when you walk in the building --don't accidentally wander into CBP on the right unless you're feeling extra adventurous! I was buzzed in, greeted by a friendly staff member, and told to have a seat. But before I even had a chance to fully settle in, my name was called. A few questions, some quick fingerprint scans, and boom--Mr. Officer gave me the green light! Easy peasy, quick, and completely painless. If you're thinking about applying for Global Entry, here's the deal: fill out the online application first, wait for conditional approval (assuming your closet is skeleton-free), and then book your appointment. The whole process is smooth and efficient. Honestly, I wish all government agencies operated like this--fast, friendly, and hassle-free! Great job, Global Entry LAX! As of 2/7/2025 - Application Fee: $120.00 (Good for 5 years, minors free) Step 1: Sign-up for your TTP account if you don't have one: https://ttp.dhs.gov/ (Trusted Traveler Programs) each applicant will need his/her individual account. YES, even your kids if you want to include them. Step 2: Select Global Entry or whichever fits your need. Step3: Sign-up or Sign-in! Read the instructions and requirements carefully! Good luck! read more

Global Entry - Keep moving-nothing to see here...lol - Passport & Visa Services Near Me - Los Angeles, California

See all

I won't go into the details of the process before you get here as others have done so so well. However just know that you have to sign up before you can come here and you will need an appointment. When it's time to make an appointment, know that you may have to check very regularly if a time that works for you doesn't become available right away. However they are constantly adding times throughtout the day. So don't get discouraged if you don't see what you want right away. Even if you make an appointment too far in distance or time, check back to see if something better becomes available. Thanks to all of the wonderful Yelp reviews we knew exactly what to expect. We got there are there were some designated spots. We were a couple minutes late as it was POURING rain that day. But they were still able to take us, (we had 10:40 and 10:50 appointments. So that may have helped. Once inside, I took one kid, my husband took the other. We answered some questions, he and I had different questions. It took about 10 minutes and we re done! It was so quick and painless! read more

The process could not have been smoother. Designated spots mean you can easily find parking for your quick appointment. And I mean quick! Plenty of signs direct you to CBP, and instructions at the door tell you exactly what to do to get in. Staff was courteous and professional, and extremely knowledgeable. LA traffic can be unpredictable, so we allowed a little extra time. We arrived 20 minutes early for our appointments, and they just took us early! The interviews lasted only a few minutes. We were in and out in no time. I was very impressed! read more

Holy moley. Parked in a twenty minute spot right out front for my 10:50 am appt. I checked in at 10:51, was called back at 10:52, and was done and walking out by 10:54, I kid you not (I looked at text receipts to confirm.) incredible experience. Also, don't forget your passport and proof of address! They didn't ask for my proof of address but better safe than sorry. read more

I recently visited the Global Entry office near LAX, and the only way to describe the experience is quick, fast, and in a hurry! From the moment I pulled up, there were parking spots available, and the process was seamless. I only waited a few minutes before my interview. Officer Tapia was incredibly kind and even gave me some lotion to help with my fingerprints. I walked out with smoother hands and a great experience. Five stars all the way around!! read more

See all

Very quick and easy experience. Made an appointment online and arrived here for my "interview" ... they checked my information and before I walked out of the office I received an email with approval. I was in and out in 30 mins or less. read more

Probably the best experience I've ever had with a governmental institution! Everything about the Global Entry process was incredibly efficient and fast. I applied online, and already the very next day, I was able to schedule my interview. My interview was on a Sunday, I arrived about 30 minutes early and still was seen earlier than my appoint time. The check-in process was super simple, and the staff was so friendly. The officer who interviewed me was amazing - super cool and approved me within a minute! The entire process was smooth, fast, and stress-free. If you're on the fence about getting Global Entry, don't hesitate. This was such a fantastic experience! read more

After applying online and getting pre-approved, you have the option of an in person interview on arrival at LAX or scheduling here. I thought I would be able to interview at LAX but they have limited hours and REALLY cranky and staff there. They refused to process an interview even though it was open and I didn't have any energy to argue after returning from a flight. So I scheduled here and it was a terrific experience! Everything from scheduling an appointment, parking and all the staff there, was a so smooth. THANK YOU Global Entry team! I recommend coming here over LAX. read more

Best experience! I arrived from out of town a few hours early and they were able to see me. How awesome is this?! Parking was great though all global entry spots were full. We were in and out for three people in twenty minutes. You guys are awesome! read more

This is terminal B for Hawaiian Airlines takes awhile to get her give yourself some time to get here . read more

See all

Global Entry is absolutely worth it if you travel frequently. The application process takes a few weeks, but once you're approved, it makes traveling so easy! It includes TSA Pre-check so it was the better option. Upon arriving, the whole interview takes about 15-20 minutes. You check in, they ask basic questions and then they tell you you would receive confirmation of approval via email. From the start of applying to interview and receiving the card, it took about 2 weeks. Make sure you check interview dates daily, it changes a few times! read more

On my last application for global entry, I was denied with no explanation why and I would like to be refunded for the amount that I spent for the application fee I feel I should've had an explanation why I was denied and I would've been satisfied with that. read more

Very organized and expedient. We arrived 30 minutes prior to our appointment they took us right away for our interview. Even designated free parking for applicants. read more

Many of us have endured long lines as we have worked our way through Customs. As we travel around the globe, we eventually have to make our way back home to the US. To avoid the hassles that go hand in hand with international travel, the option of using Global Entry has been made available to US citizens, permanent residents, and foreign nationals. I already have TSA precheck which has been a game changer for domestic travel. But the Global Entry option is something that we looked into because we are now feeling comfortable enough to embark upon international travel. Therefore, we began the process by heading over to the US Customs and Border Protection website. You'll begin the process by entering pertinent information that will aide customs in performing an initial background check. You'll input your drivers license and passport identification numbers toward the end of the online application. Then, you'll wait to receive an email allowing you to finish the process in person. When you receive the email, it'll probably try to get you to complete the process at specified airports within the US upon returning from international travel. The other option was to make an appointment to come in person to complete your application. The appointments seem to book up quickly, but you can find appointments if you look during the early morning hours. I was able to get an appointment within a couple of weeks of receiving the email. When we arrived at the office of US Customs and Border Protection, I noticed people coming and going within less than 10 minutes. I brought my license and passport with me and checked in. Within 5 minutes, they called me to the back. I handed the agent my passport, he took my photo, the scanned my fingerprints into the system and then I was on my way. This was literally less than 10 minutes, Within a few hours, I received an email stating that my status for the application had changed. It was changed from pending to approved. Now, I'm waiting for my identification card to arrive in the mail and I'll be soaring at 30,000 ft to a different continent in the near future. For those who are wondering if this process is worth it, I'd say that it is because it'll make your re-entry into the US a lot easier. Anything that we can do to ensure the safety of all individuals in this country is worth it. Coming back from a long flight is always stressful and tiring to begin with. Going through customs can take longer than expected. Global entry is one way to ease the frustration of travelers as they make their way into the US. **Global Entry also includes TSA pre-check.** read more

Zero stars for Global Entry telephone customer service. Incompetent and beyond rude employees and they clearly do not know their jobs or how to navigate their own website. Unbelievable how this program even operates. read more

Keeping me updated every step of the process after application was accepted. Website was user friendly.

While I wish they had more locations (LAX is a bit far from West Covina area) if you live in this area, try getting an appointment in Ontario Airport area. Anyway, regarding this location? Went for an 8pm interview and was in and out in less than 10minutes. Just a few questions, fingerprints and I was out. I believe they had 10-12 stations available. Everyone was friendly and efficient at their job. Regarding the UX on their appointment system...needs major renovation. A bit difficult to see when you're able to make an appointment at any location. I had to make an appointment at San Francisco Airport before I cancelled and got one by LAX. The user experience on the scheduler needs improvements for sure. I'm tech savvy (I think) and it took me awhile to figure it out. Anyway, this location is great. read more

Global Entry - Passport & Visa Services Near Me - Los Angeles, California

See all

Decided to apply for Global Entry after a family member recommended the program. The online process was fairly straightforward and responses were sent in a timely manner. I had to change my original interview date and was more than glad to see they were open to re-scheduling. I was a bit nervous not knowing how the interview would be like. I arrived a few minutes early, parked in the designated parking spot and entered the building. The lady at the front desk quickly assisted and was able to get me a few minutes early. The officer who helped me was very kind and helpful. He shared useful information and was open to all of my questions. I also had my baby's interview and the officer walked me out to help me with the door since I had the stroller. That was just common courtesy that made my experience much more enjoyable! All staff was friendly and on it! I was skeptical to go not knowing what to expect, but if I would've known the whole experience was going to be that efficient and pleasant, I would have done it a long time ago. read more

I read a lot of the reviews on Yelp and I was a bit skeptical it would go as smooth as a lot of people mentioned. However, I showed up to my appointment early and they were very organized and the entire process was fast. Checked in, they called my name few minutes later, spoke to the officer and answered some basic questions ( pretty much what the application asked ) and then was on my way. The entire process took maybe :20 minutes if that. I was told I would get confirmation email within a week and if approved my card within a month, well, just hours later I got the approval email with my Global Entry number to use right away. Now just waiting for my card. But if you do significant travel this is a must. Cant wait. read more

Wanted Global Entry and TSA pre check so I made a reservation and was able to get an appt fairly quickly. Make sure to come during your appt time and park where it directed you. Overall fast efficient process, was in and out within 10 mins! read more

If you travel internationally and want to skip longlines or want to avoid the long TSA lines get this! If you cross the border and don't want to wait in those long car lines then get this! I travel a couple times a year by plane and also cross the Mexico border a couple times a year so this should be a game changer... this expedites your travel time so you can enjoy your vacation. The process: First submit an online application. It will ask you all kinds of questions including felony ones(they want to make sure you are safe) you also have to give them your passport number. You pay 100 dollars and wait to be approved. I got approved the next day. The next step is to make an appointment at one of their enrollment centers. You can also get an appointment if you arrive at LAX before 9 PM, unfortunately we arrived after 9 PM so we had to make an appointment at this site. The appointment: I was in and out of my appointment in about 10 minutes. It actually took longer to fill out the online application. I walked in and hadn't sat down when my name was called even though I was about five minutes early. The officer just asked the same questions that were on the application in order to verify she then took my passport and said I was approved. read more

July 2023: As a traveler, with also International Travels ahead; Global Entry is the way to go, which includes TSA PreCheck! Online form was detail-oriented and easy to complete, including payment & an email w/a form to print out to bring to the interview once scheduled! I was grateful to get an interview on the same day I received an email about scheduling an interview! Thanks again! I felt like it was my lucky day! My Experience: Friendly from the moment I stepped inside the office! Wait time was less than a minute. My interview was easy/natural conversation & super friendly as well, with the nice gentleman I spoke with, as he confirmed details about my application with a smile! I was also fingerprinted, showed my Photo ID and had my passport checked, in its colorful & embroidered, floral & butterfly passport cover glory! (1 of many!) Haha! My interview seemed less than 10 minutes & ended with having my photo taken! I left the office feeling even happier! Customer Service: Not only friendly, but I am grateful for the nice woman at the desk who followed me out of the office & down the hall to hand me my sweater I had dropped inside of the office on my way out! Earlier, I had it draped over my fringe bag! Thanks again! Parking: Plentiful, free, as well as marked! I arrived early & watched plenty of airplanes fly by...so exciting! Overall: I'm grateful for a wonderful & smooth experience! I'm now Global Entry travel-ready & excited to explore the world with even more enthusiasm! Let's go!! read more

See all

Super governmental agency that handled the appointment on time in less than 15 minutes. Next step waiting for the rest of the team to deliver the credentials. read more

I applied online for Global Entry with TSA Precheck on April 1, 2024. I got an email the next day that I was preapproved and ready to schedule an interview. You have two options for the interview - either at LAX when you arrive from an international flight (no appointment necessary, but highly unpredictable wait times because it's all done inside the airport Customs area). Or, you can schedule an appointment at this Global Entry place near LAX. I did the latter and it was a quick and easy process! This place is listed as closed on the weekends, but I was able to schedule a time on Saturday, April 6. Parking can be nuts around here, but people are coming in and out quickly so spots do open up frequently. I waited until it was my appointment time before going in and you check in with a person and they call you in to see a Customs Officer. In hindsight, I probably could have showed up a few minutes before my appointment time and get it done even earlier. They asked me several basic questions, took my photo (if you care about the way you look in photos, please come prepared - I was caught off guard), scanned my passport, and I was out the door in 8 minutes. A week and a half later, I received a letter in the mail with my Global Entry card with TSA Precheck number. People were friendly and efficient here. I'm glad I took a trip here to get my interview done instead of my return international flight inside the airport! read more

Global Entry Interview Review The entire process was incredibly efficient and fast. I was in and out in less than 20 minutes. The staff was professional, clear, and courteous. After a quick verification of documents and a few standard questions, I was all set. Couldn't have asked for a smoother experience--highly recommend if you're considering applying! read more

I just have to echo all the other positive reviews. My family of four (2 adults and 2 kids) were all interviewed and approved about one week after the initial applications. It could have been even faster but we needed to wait for a weekend appointment. Parking and entry instructions were very clear. Everyone was incredibly friendly and efficient. Helpful tip is that they are open weekends but they only opened the weekend interview slots a few days in advance. But in general, there were tons and tons of interview slots! I'm pretty shocked honestly about how easy it was. The worst part about it was battling LA traffic to get there! But we were in and out in less than 20 minutes and that includes four interviews and fingerprints. Approval email was sent immediately after. read more

While the drive down here from West Hills was terrible, the experience once here was great! We applied to Global Entry with TSA Precheck and, once conditionally approved, needed to schedule an interview for final approval. You have the option of trying to do this once returning to LAX from an international flight or scheduling an appointment here. Thanks to a random day off midweek, Jim G. and I scheduled an appointment. As some have said, the parking lot is a bit tight, but with the actual interview process being so quick, spots open up pretty regularly. We checked in a bit early for our 11:40 appointment. I hardly had time to sit down in the waiting room until we were both called back to our individual interviews. They take a picture, digitally fingerprint you, and, in my case, I was only asked to confirm my address. Voila! In and out of the building in fewer than 5 minutes! Now armed with our Known Traveler Number, I'm looking forward to TSA Precheck and breezing through immigration and customs after our next international trip! read more

If you've applied for Global entry you know how hard it is to get an interview appointment especially this being the only location in LA. Note check every morning for newly added appointments and throughout the day for cancelations if you need an appointment. If you have an appointment after 6pm note the office is closed from 6-6:45pm for there dinner break so no point coming super early the door is locked with a sign. The checkin process is pretty straightforward. Press the doorbell button until the light lights up so the security person opens the door for you to enter. There are about 8 stations in the tiny office and the interview process only last under 5 minutes total. Don't forget to bring your unexpired valid passport, valid drivers license showing your current address. If your ID doesn't have your current address bring proof of residency in a form of some utility bill, mortgage/rent statement, property tax statement etc. The custom officers are all super chill here and get you processed through quickly. You're pretty much here to get your fingerprint taken and photo for your global entry card. The bathroom code for mens/womans is posted on the window of the security desk. Bathrooms located in the main lobby to the left of the elevator. There's also a vending machine need the door if you're waiting or just got the munchies/thirsty. read more

Global Entry - Front entrance - Passport & Visa Services Near Me - Los Angeles, California

Wow, I was in and out of here so quickly that I wondered why the entire process took so long to begin with! If you're reading this review, you want to know the details once you've successfully booked your interview. Ihad everything printed out: my interview confirmation, application, rental lease agreements, job offer letters, and my passport and drivers license because I was not going to be a fool and drive all the way from Orange County without it. What did they ask for? Literally just my passport. I took my photo and scanned my fingerprints and I even got my approval email later that night! 5/5 would do that again... in five years! I wish they had a location in SNA because duh there's an airport in OC but for now I don't have to worry about it. (2/100--2023) read more

Global Entry - Bathroom code - Passport & Visa Services Near Me - Los Angeles, California

See all

Like I wrote in my review for US Customs & Border Protection at Los Angeles International Airport (LAX), at $100 for five years, I think signing up for Global Entry is a no-brainer. The convenience and time savings are worth it. The price for Global Entry, which includes TSA PreCheck (PreCheck alone is $85), hasn't gone up for many years so it's a better value now more than ever. Some credit cards cover both Global Entry and TSA PreCheck enrollment fees. Examples include the Bank of America Premium Rewards Card, the Capital One Venture Rewards Card, and the Chase Sapphire Reserve Card. Global Entry made our entry back into the US via LAX instant. No line, no wait at immigration. I was waved through before I could even read/follow the instructions on the self-serve kiosk. It was that fast. The agent who waved us through told my wife that her new passport and older, existing Global Entry account weren't synced and that she could go downstairs to the Global Entry agents near Baggage Claim Carousel 1 (inside the Tom Bradley International Terminal / Terminal B) to get it fixed. My wife did that and the entire process, including waiting in line behind a few people, took about 10 minutes. My wife said the agents had a good attitude and were joking with each other. For example, when it was my wife's turn and she told them that all she needed was to get her passport synced with her Global Entry account, the other agent (there were only two) said, "Aw man. You got the easy one." For details about our experience using Global Entry to enter LAX, read my review for US Customs & Border Protection at LAX here: https://www.yelp.com/biz/us-customs-and-border-protection-los-angeles. read more