It's a new branch, yet they only have 2 tellers, the drive thru ATM is always broken. It's only one…read moreleft in Apple Valley so it's always busy.

Ok every time I go inside they never say hi to me, or welcome me in. But I do see the next person…read morebehind me that enters they welcome them in. I guess I'm too brown or something. Please work on y'all people skills, what ever the color nationality comes in.

Absolutely the worst bank you can possibly do business with. I wish I could give them negative…read morestars. I purchased a new home and the mortgage is through US Bank. I opened a checking account at the same time. They held my initial deposit of $50K for 10 business days as it was a cashiers check made payable to me. This delayed the closing of escrow. Additional check deposits were held for 5 business days despite having a balance much greater than the amount of the deposits; an escrow refund check and a personal check. I visited the Apple Valley branch and was told it was because I am a new customer. The branch manager then raised my deposit limit as "a courtesy". Two days later, I purchased a piece of furniture for my new home. I used my debit card. The same day, I paid my insurance premium. Again I used my debit card. I woke up this morning to a notification that US Bank had declined my insurance payment because it exceeded my daily transaction limit of $1,000. I called my insurance company and paid with my BofA card and found that US Bank had charged them $25 for the declined payment and my insurance company was passing along the fee to me. I visited the branch and withdrew every last penny. They tried to give me a cashiers check. I declined and insisted they give me cash. After waiting nearly an hour for them to scrounge up the cash they closed the account. I will not allow a bank to tell me how much I can deposit or spend or how frequently I can make transactions. US Bank is absolutely the worst bank I have ever dealt with. Their restrictions treat customers like children or criminals. It's amazing they are in business.

I have an account here at the Apple Valley, CA location. I just went in to cash my Tax Return and a…read moreteller told me they were unable to do that. Unable to cash a check at a bank? Unable to cash a government check? What is the point of having a bank account if you can't cash a check. This institution has now lost it's credibility.

Would highly recommend this bank. Service is great, people are friendly. A lot of employees that…read morehave been there for a very long time so it's always nice to go in and talk to them. Obviously this company is doing something right for their employees to have an abundance of them to have stayed all these years.

I have been a customer of this bank for quite few years. They were personal, friendly and tried to…read morebe helpful. I started the account to support a local, smaller bank. I have personal and business accounts at other banks. Recently, I noticed this bank had been charging overdraft fees even though I make sure I cover the overdraft when I get home. I didn't pay too much attention at first and told myself to call and find out what was up. I finally called to find out what the problem was and found out that (1) any deposit (other than cash) made at the ATM after 3 PM is not credited as a deposit UNTIL THE FOLLOWING DAY; (2) Zelle's/electronic/cash deposits made after 5 PM are not credited UNTIL THE FOLLOWING DAY. This policy is ridiculous, outdated and clearly a way for them to sneakily earn additional outrageous fees. I felt so duped! What deceptive tactics in this day and age! I told the female customer representative how I felt about it and waited to see if she would make an effort to remove either of the fees just as a courtesy, in appreciation of a long term customer. She actually chuckled at the thought! At this point, I do not know what changed with DCB and their staff, but I no longer recommend this bank, will be informing family who I know bank with DCB of my incredibly disheartening experience and I will be banking elsewhere...not that they care I'm now sure, but it's just to make my personal statement.

I had just dropped off my eldest daughter at her orchestra practice session. I needed to deposit a…read morecheck for my daughter. I had to find a Wells Fargo Bank. I found one nearby where we were at. I drove over here and used the ATM only. There were 2 ATMs available for use. This location has cover shields in front of the ATMs like the ones you see at the bus stops... I'm probably not describing it correctly, but you get my gist. Perhaps it's to block anyone from looking at the people in front of the ATMs handling their transaction or maybe it's to block the wind or something. Anyway, the ATM area was very well lit which I like especially when it's in the evening. Parking was ample. Bank was already closed at that time so I didn't have any encounters with bank tellers. It was just a quick visit for a quick deposit. That was it. Nothing more. Just glad to know there is a WF Bank nearby. Thank you!

I came into the bank at 2:50 I logged into the system on the waitlist. There was not a single…read moreperson waiting. Bank employee Luis came and told me that I needed to wait that there were customers coming in with appointments. Not a single person was waiting in the lobby. I've been sitting for 30 minutes. He's sitting in his cubicle by himself picking up the phone to keep himself busy. Another Banke employee did have a patron at her desk and I'm still waiting. I am very disappointed with the service that this employee Luis didn't provide today. I would've gotten up and walked out of here, but I've been a client of Wells Fargo for over 30 years and I had to handle business banking today. I guess when management is not working some employees slack off of their jobs.

We needed a Chase ATM and so we visited this one. It was at night and it felt safe for the most…read morepart, despite being located next to some vacant buildings. But you have to remember that you're in Victorville so you still need to be aware of your surroundings. We were able to get our cash with no incidences, though.

they do not answer the phone. so annoying, frustrating, and unprofessional. such poor customer…read moreservice.

Not even sure how to rate this bank. This bank does not have enough employees behind the window to…read morehelp clients (I have only seen one person every time even with 10+ people in line)! It is a long wait!! When the financial people help you personally they are very helpful BUT the window service help is unacceptable.

12 customer in line and they have one teller working. Meanwhile an employee is sitting in an…read moreoffice not helping anyone. Somehow, this place continues to get worse. Multiple reviews of the same complaint and they do nothing to improve service. Time to move my last account to Chase.

For decades, I have always been happy with this bank. The Apple Valley branch. Great customer…read moreservice. Never the long lines I've experienced at BofA or the horrible waits and fees.

Marylin assistant manager is point blank rude never coming back ,was there to withdraw large amount…read moreand was being assisted by Chenel ( very nice,) she requested Marylin for assistance and point blank said no can you wait I have to pick up the call ..she said customer is here now...her response was well they have to wait

I had a great experience at the bank today. Alexandria helped me add my husband to our joint…read moreaccount, and she made the whole process easy, fast, and simple. She was awesome -- very helpful, professional, and friendly. I really appreciated her excellent customer service!

I joined SchoolsFirst because I believed the credit union pitch. Member owned, people helping…read morepeople, better than the big banks. What I found instead was some of the worst institutional incompetence I have encountered from any financial institution. After paying off a small personal loan in full, SchoolsFirst began reporting the account differently to all three credit bureaus simultaneously. Not slightly differently. Completely differently. One bureau showed the account as still past due long after it was closed and paid. When I disputed it with documentation, they produced two entirely different transaction histories for the same loan. Their own internal records contradict each other. They also sent an official dispute response letter that misidentified the loan product entirely, getting the basic type of loan wrong in formal correspondence. That alone tells you everything about how carefully they maintain member records. Rather than fix it, they declared in writing that they would no longer communicate with me about the matter, and then continued furnishing the disputed data to credit bureaus anyway. The practical damage is real. Inaccurate reporting on a small loan paid in full affects your credit profile, your interest rates, and your ability to qualify for financing long after the loan is gone. If you are a California educator considering SchoolsFirst, I would look carefully before committing. The credit union philosophy is easy to say and hard to find here when something actually goes wrong.

Let me start by saying every employee/banker here are amazing. Always greeted with a smile and a…read morewarm how are you. Jeanine is one of my absolute favorite people to say hi to and interact with. Follow info in a close 2nd place but just as equally enjoyable is Natalie. She is very friendly and alway thorough. Toni is great as well alway so polite and professional.

My family has held business accounts with this bank for 20+ years and the level of customer service…read moreI received at this branch was nothing short of disrespectful. I had been at the Chino branch for years and the service there was excellent but when I moved to Apple Valley and started banking at this branch, I went in one day to inquire on a business loan and the banker told me, "You do not need to worry, we won't discriminate against you here". I'm a veteran of the US Marine Corps and an American. I am closing my account at this bank, I'm ashamed of what happened there.