Maddie, Ryan, and Preston from Fired Up Fireplaces were all very helpful when our gas fireplace…read morestopped working. Preston initially serviced our fireplace in preparation for the winter. When the fireplace broke, Maddie discussed options with us to replace the fireplace and then scheduled Ryan to come by soon and give us an estimate. When Ryan came, he discussed fireplace options and installation concerns with us. Ryan also took the time to investigate, clean, and fix the fireplace before he left. Now we have a working fireplace to hold us over until we can schedule its replacement. We were very pleased with Fired Up Fireplaces and would recommend them to anyone looking for a new fireplace to maintain/repair an existing fireplace.

Had a problem getting our propane fireplace insert to light after an extended period of time not…read moreusing it. Fired up Fireplace is only a mile or two away, so asked if someone could check it. Came out in a timely manner. Checked the unit and got it lit almost immediately. Asked what the problem was and he joked saying that it was magic. We discovered later that we weren't using the remote correctly which was why the igniter wasn't sparking. He was there about 1/2 hour. Said he would send us the bill. Got the bill a few days later for $169!! Obviously, I was shocked. Seems they should have told us before taking on the service call that they charge $300/hour. The invoice stated, "reprogrammed the remote". I sent them 2 emails advising of my question regarding the charges, but they never gave me the courtesy of a response. I cannot recommend this company.

Was having an issue with a pellet stove in a house we bought. These folks were able to come out…read morefirst and took care of everything within an hour. I asked beginner questions and got really detailed answers and support. I especially appreciate the honestly regarding fuel and maintenance. I compared around prior to booking and will say they have competitive pricing for my needs. I'll be continuing to use them moving forward.

Did great work and were very reliable with great communication. Highly recommend for any household…read moreneeds.

J&J Chimney is a family run business. Jason and his wife do the work. I found them to be honest,…read morehonorable, hard working, skilled, knowledgeable, and lower in cost than the other companies. i called 3 other local chimney repair businesses for chimney repair and inspection, but the other companies either did not return calls, or were over priced. Jason at J&J answered the phone and scheduled an appointment. He and his wife came out and inspected our 2 chimneys. Photos from inside the wood stove chimney showed a large build up of creosote partially obstructing the chimney. this is likely why the smoke had been blowing back into the room. It showed me that the prior chimney repair company had done a poor job of cleaning our chimney. J&J chimney removed the blockage, put in a steel liner, did repairs on the other 2 chimneys, and did so for a better price than i had been quoted before. they brought a vacuum and cleaned up after themselves. i am pleased with their work and will use them again and again, and recommend them to others. it's hard to find people these days who do a good job, are honest, on time, do what they say, and answer the phone.

Bad experience. Paid $260 for 5 minutes of work. Was told no credit card charge or tax if I paid…read morecash so I did. Didn't know this meant no receipt for services provided. Sounds like tax evasion. Not reputable!

I can't say enough about this company. Cameron was on time…read moreas scheduled and immediately asked me about my concerns while he set up a large tarp in front of the fireplace to protect the area from any dust etc for the flew cleaning. (I had asked for a level 1. Diagnostic/cleaning) He also noted that the cement on the firebox floor was crumbling and fixed it with fire proof epoxy for no extra charge and then climbed up to the roof where he noted flashing installed incorrectly and replaced it. He even squeegeed my skylight while he was up there! No charge! Cameron was personable, polite and informative and the price was very competitive.

Fast reliable service. Cam went above and beyond for my chimney cleaning and inspection. Detailed…read morereport included. Fair price and easy payment with Venmo.

Dan Neisser came out and scoped the chimney to our one fireplace. Dan's scope showed in real-time…read moreany deficiencies in the chimney. A few days later we received a very reasonable quote to repair the chimney. We had another quote for more than 2x the price Dan quoted us, which we knew was ridiculously inflated. Dan and his helper were very professional. They took great care to protect our floors and furniture from the dirt that comes with a major repair. They answered any and all questions, reviewed the work they were going to do, and showed us the finished work. We are so happy with our experience with Phoenix Chimney Service.

From the owner: We are a family owned business here at Phoenix Chimney Service our goal is to ensure the safety of…read moreour customers. All of our techs are CSIA certified and we are equipped to handle all jobs big or small. Some of our services are Relines, rebuilds , restoration, wood stove installation and Chimneys sweeping .

They were very easy to work with and our grill was installed by Scott quickly and professionally…read more Our old grill was take. Away. I would recommend that you work with Scott's Fireplace Products.

Terrific choice using these guys. It is a quality family business. They recently did a superb…read morejob installing two fireplaces on the first floor of my house. Now the first floor is warm and comfortable. It is now also the social hub of the house. Big transformation. Great guys and at a reasonable price.

Mike and Jase did a great job installing my stove pipe and chimney cap. Very professional team,…read morethey took the time to do the job right. Highly recommend.

want a great inspection? use Integrity Chimney Service - it's not just a name it's the way they do…read morebusiness. Michael Jackson (not the singer) took his time to show me all that was wrong & right with our chimney. very transparent & explained everything. took photos of all the damage, cracks, & rust. that made it an easy decision to move forward with a new fireplace box & chimney repairs. i will be getting an estimate with options too- good, better, best! that's great to have choices! can't wait to get it in working order and enjoy the warmth when it's cold outside. will post pics when work is done! thank you Integrity!

Absolutely terrible customer service! I originally contacted them in April to have a propane…read morefireplace inspected as I couldn't get it to light. Then, we discovered that the propane wasn't being filled by them so that is why it wouldn't light. After about 2 months of calling them asking for the propane to be filled, they finally sent someone out and filled it. Next, they claimed they couldn't inspect the fireplace without a pressure test of the line. Another 2 months of them no-showing for multiple appointments, they finally came in October and completed the pressure testing and inspection of the fireplace. Afterwards, I was told I needed a part which would be in the next week. After five weeks of not hearing anything, I called them. They told me that they have no record of ever coming out to my house and that they would have to come and do the same thing again. Then, when I told them that they had already been to my house for the service appointment, they told me that they have no record of me being a customer. They then wanted to charge me another insane amount to come out again. I'm finally just done and going to call somewhere else. Apparently these people don't want the business.

I bought a Jotul from Curt Bierly. Love my stove....aside from my purchase, Curt always takes my…read moreemails/calls if I have any questions. Service is excellent. I'd recommend this company -- great, friendly, smart, top notch all the way around!

We had our fireplace cleaned and checked by Ian and Matt B. and were very satisfied with their…read moreservice. They presented themselves in a professional manner and were knowledgeable about our unit. They were also friendly and courteous and finished the job in a reasonable amount of time so I would highly recommend them. Don F.

Would have loved to have given five stars, but down to 2.80 for SHADY BUSINESS PRACTICES and a…read morebilled amount for a wasted hour. My husband and I were looking forward to have our wood burning stove installed, as we had a great customer experience with Mike at the Camphill Store. In fact, everything was great, from the talk with Mike to the chimney inspection, install scheduling to the installers, Alex and Ian, who were fantastic.   After install was complete, though, is when this company became suspect. After install was complete, the installation team "officially" clocked out and called the office to adjust some line items on the bill, as it took less time and material than anticipated. Then we talked for a bit, the team gave us some instructions as to the functioning of the stove, they put an agreed-upon sign in our yard (advertisement for AES), and took my payment.  I handed my credit card over and was asked if I could please pay with a check as it saves the company on service fees.  I obliged, as my husband and I felt we had established a good customer relationship throughout our time with AES. I hardly ever write checks, as I get "cash back" rewards from my card, so it took a bit to find my checkbook, write a check, walk out and hand it over. The next day, I received a call from AES and was told there was "extra time" that didn't get billed, and I could just give my credit card over the phone for $280.  I didn't want to owe anything, and paid it, but after hanging up, I did have some second thoughts.  I called back and spoke with the manager, also named Alex. He explained it was the fault of the installers, who shouldn't have clocked out till everything (and I mean EVERYTHING) was done.  They just clocked out too soon and their wheels were on our property for another hour past the time they clocked out--the GPS says so!   As a result, WE the customers are being billed $4.66 per MINUTE for them to explain their product to us, chit-chat about the weather, walk down the driveway to put out a sign and for ME to walk inside, transfer money online, write a check and hand it to them. I told the manager, well, the installers were explaining how the stove works and he said, that shouldn't be done on the day of install, because "that's what the owner's manual is for." The install team "have to do better," he said and he'd have a talk with them. Maybe about how they can bill customers for an extra hour of time without them knowing about it?  Because, had the installers not clocked out too early, we'd never have known about this charge! If anyone is purchasing, or has purchased, a product from AES, beware of these billing practices. ANYTHING you discuss with them--after the install team tells you they are clocking out--will be billed separately. It all boils down to a "bait-and-switch."  For instance, if the team is clocked out, and then they ask to place a sign in your yard, giving the company free advertising for 30 days and the customer a $25 discount for chimney sweeping services, and the explaining of how this all works and installation of the sign takes 10 minutes--there goes $46.66. So, you'll pay $46.66 to get a $25 discount for the chimney sweep.  And by the way, if we get our OWN chimney sweeping service, we'll void the warranty of the chimney liner, so guess who'll be there for chimney-sweep services.  Of course, if you discuss all of this BEFORE the installers clock out, you'll STILL pay the same, but you won't get a phone call telling you the installers screwed you over with the billing process. So apparently, customer service at AES Hearth and Patio is billable per hour. Time is money. you know.  Well, in an effort to save this company some money, I lost my credit card reward because I wrote a check--perhaps I should counter-bill them for my lost cash-back reward and let's see how well that goes over.  *writing invoice now* In fairness, I WAS offered a refund of this extra hour, but I felt so bad for the installers--who are now going to have to have "the talk" with the manager--that I refused.  At least I'll have a clear conscience, especially after I let everyone I know who is interested in a wood stove NOT to purchase from AES Home and Patio. One friend is already looking elsewhere and I'm NOT charging for the advice!