Maddie, Ryan, and Preston from Fired Up Fireplaces were all very helpful when our gas fireplace…read morestopped working. Preston initially serviced our fireplace in preparation for the winter. When the fireplace broke, Maddie discussed options with us to replace the fireplace and then scheduled Ryan to come by soon and give us an estimate. When Ryan came, he discussed fireplace options and installation concerns with us. Ryan also took the time to investigate, clean, and fix the fireplace before he left. Now we have a working fireplace to hold us over until we can schedule its replacement. We were very pleased with Fired Up Fireplaces and would recommend them to anyone looking for a new fireplace to maintain/repair an existing fireplace.

Had a problem getting our propane fireplace insert to light after an extended period of time not…read moreusing it. Fired up Fireplace is only a mile or two away, so asked if someone could check it. Came out in a timely manner. Checked the unit and got it lit almost immediately. Asked what the problem was and he joked saying that it was magic. We discovered later that we weren't using the remote correctly which was why the igniter wasn't sparking. He was there about 1/2 hour. Said he would send us the bill. Got the bill a few days later for $169!! Obviously, I was shocked. Seems they should have told us before taking on the service call that they charge $300/hour. The invoice stated, "reprogrammed the remote". I sent them 2 emails advising of my question regarding the charges, but they never gave me the courtesy of a response. I cannot recommend this company.

Did great work and were very reliable with great communication. Highly recommend for any household…read moreneeds.

Was having an issue with a pellet stove in a house we bought. These folks were able to come out…read morefirst and took care of everything within an hour. I asked beginner questions and got really detailed answers and support. I especially appreciate the honestly regarding fuel and maintenance. I compared around prior to booking and will say they have competitive pricing for my needs. I'll be continuing to use them moving forward.

Chimney sweeps are not easy to find anymore. J&J Chimney Services is a pleasant and professional…read morehusband and wife team who cover a huge area from Northeast Pennsylvania. They showed up as agreed and solved the problem--in my case a bird's nest--quickly. They are not inexpensive but, supply and demand being what it is, reasonable.

Bad experience. Paid $260 for 5 minutes of work. Was told no credit card charge or tax if I paid…read morecash so I did. Didn't know this meant no receipt for services provided. Sounds like tax evasion. Not reputable!

I contacted them because I had a situation with a fireplace I couldn't figure out. They contacted…read moreme back the same morning and asked me to send photos. After viewing the photos I was given an honest opinion on the project and was told if I had any more questions or wanted to move on to the next step to reach back out. This is good old fashioned neighborhood honest company that doesn't try to sell you something just for a job. It's refreshing to see these still exist. Thanks again for taking the time to help.

I can't say enough about this company. Cameron was on time…read moreas scheduled and immediately asked me about my concerns while he set up a large tarp in front of the fireplace to protect the area from any dust etc for the flew cleaning. (I had asked for a level 1. Diagnostic/cleaning) He also noted that the cement on the firebox floor was crumbling and fixed it with fire proof epoxy for no extra charge and then climbed up to the roof where he noted flashing installed incorrectly and replaced it. He even squeegeed my skylight while he was up there! No charge! Cameron was personable, polite and informative and the price was very competitive.

Dan Neisser came out and scoped the chimney to our one fireplace. Dan's scope showed in real-time…read moreany deficiencies in the chimney. A few days later we received a very reasonable quote to repair the chimney. We had another quote for more than 2x the price Dan quoted us, which we knew was ridiculously inflated. Dan and his helper were very professional. They took great care to protect our floors and furniture from the dirt that comes with a major repair. They answered any and all questions, reviewed the work they were going to do, and showed us the finished work. We are so happy with our experience with Phoenix Chimney Service.

From the owner: We are a family owned business here at Phoenix Chimney Service our goal is to ensure the safety of…read moreour customers. All of our techs are CSIA certified and we are equipped to handle all jobs big or small. Some of our services are Relines, rebuilds , restoration, wood stove installation and Chimneys sweeping .

They were very easy to work with and our grill was installed by Scott quickly and professionally…read more Our old grill was take. Away. I would recommend that you work with Scott's Fireplace Products.

Terrific choice using these guys. It is a quality family business. They recently did a superb…read morejob installing two fireplaces on the first floor of my house. Now the first floor is warm and comfortable. It is now also the social hub of the house. Big transformation. Great guys and at a reasonable price.

Mike and Jase did a great job installing my stove pipe and chimney cap. Very professional team,…read morethey took the time to do the job right. Highly recommend.

want a great inspection? use Integrity Chimney Service - it's not just a name it's the way they do…read morebusiness. Michael Jackson (not the singer) took his time to show me all that was wrong & right with our chimney. very transparent & explained everything. took photos of all the damage, cracks, & rust. that made it an easy decision to move forward with a new fireplace box & chimney repairs. i will be getting an estimate with options too- good, better, best! that's great to have choices! can't wait to get it in working order and enjoy the warmth when it's cold outside. will post pics when work is done! thank you Integrity!

They are the closest Trane dealer to us. 5 miles away. We called them 20 TWENTY times after our…read moreTrane unit bit the dust. They don't answer the phone. Ever! The message said they are with a customer and to call back in 5 minutes. We did, 20 times. For real! We called Trane corporate and they didn't have much good to say. In fact, they immediately directed us to a Trane dealer 45 miles away. Really? It pains me to write this as they are so local, but what kind of customer service is that?? We had a problem with a unit they handle. They didn't care a wit, and still don't. The first time they will even know we tried to give them business is when they will read this review. We ended up calling a very small company in Centre Hall and they ANSWERED THEIR PHONE and solved our problem immediately. Call C&C. I feel bad for Bierly, but they earned this review.

Absolutely terrible customer service! I originally contacted them in April to have a propane…read morefireplace inspected as I couldn't get it to light. Then, we discovered that the propane wasn't being filled by them so that is why it wouldn't light. After about 2 months of calling them asking for the propane to be filled, they finally sent someone out and filled it. Next, they claimed they couldn't inspect the fireplace without a pressure test of the line. Another 2 months of them no-showing for multiple appointments, they finally came in October and completed the pressure testing and inspection of the fireplace. Afterwards, I was told I needed a part which would be in the next week. After five weeks of not hearing anything, I called them. They told me that they have no record of ever coming out to my house and that they would have to come and do the same thing again. Then, when I told them that they had already been to my house for the service appointment, they told me that they have no record of me being a customer. They then wanted to charge me another insane amount to come out again. I'm finally just done and going to call somewhere else. Apparently these people don't want the business.

Horrible experience. The tech never showed and then called to tell me he was 1.5 hours away.read more

Horrible company. Not only downright terrible customer service and support, but when you do have a…read morecomplaint and are ignored; they will lie; YES - outright lie after you post about your problem. In my 80 + years; NEVER saw a company openly lie to shift blame onto a customer! Their leadership has to be very remote from everyday issues with customers Readers... ignore my warning of this company at your own High Risk. They will take your money, and clap about ever increasing profits at their company meetings