Booked the castle for a March 2020 visit, however COVID closed down UK, so we could not visit. Had to cancel the visit, but got an email that said "I confirm I have cancelled your reservation, we are offering to carry deposits forward to a booking in the future." Tried to book a stay using my deposit, but got "I am afraid I cannot carry forward your deposit as too long has lapsed now." Well, guess I will not be visiting. Seems shortsighted to not credit me for money I spent, since I would have spent a good deal more, but I guess business is good so no need to honor what you say. read more