I went here for the first time two days before being a bridesmaid in my best friends wedding, so I…read morereally took a chance, and I am so glad I did. I called on a Monday and got my preferred time and date appointment that Thursday. My hair stylist was nicki and she was amazing, she was personable and patient with my collection of color ideas. We discussed the look I wanted. She did exactly what I asked and it came out perfect. I left feeling like a new person! I received a packet of goodies and coupons for being a new customer which is always appreciated. The head massage was AMAZING, and their wash station has this head support that makes all the difference in the world. No more neck spasms and trying to act cool while you're getting your hair washed. It was a great experience, the atmosphere was mellow and each stylist was really focused on their client. I am grateful for the new look and the experience. I will definitely be back!!

I hate how I have to come here in order to be heard, because I really tried to be understanding and…read morecalm about this situation. If you are new to town, I would not recommend this salon. New clients are paired with a level one stylist, and in my experience the quality of work and follow-up were extremely disappointing. During my first appointment with stylist Taylor Harvey, I was left with visible bleach blotches in my hair. Despite reaching out to have this corrected, I received no response. It wasn't until FOUR MONTHS later, when another issue arose, that the situation was finally addressed. During my third appointment with Taylor Harvey, I came in with clear reference photos and trusted that my hair was in capable hands. Unfortunately, there was a continued lack of professionalism. Clear communication is essential during first-time and follow-up appointments, and that did not happen here. When the final result did not match what I had asked for, I was only informed AFTER expressing concern that my desired look could not be achieved because I was booked for a partial service; a limitation that should have been explained at the beginning of the appointment. Instead, the situation was framed as a misunderstanding on my end rather than a lack of transparency. I am a college student and made it clear that this appointment was a significant expense and my primary discretionary spending. Despite this, I was still expected to pay additional costs to correct issues that stemmed from limitations that were never communicated upfront. When I attempted to contact the owner to discuss these concerns, I was told they were "too busy" to speak with me directly. As a business owner, accountability for the work of those you employ is essential, and the lack of direct communication was disappointing. The receptionist was also invasive regarding my situation and showed little empathy. It is frustrating to now have to place my trust in yet another person to fix my hair when that trust should have been honored from the start. Overall, professionalism, transparency, accountability, and compassion were lacking. Coming here to respond to said owners response, I'm sorry, but I called your receptionist DAY of when I got my hair done ( by the way, it is already yellow!!) and I ASKED for you (the owner) to the receptionist. And she told me she would give you my info. So no, I did NOT try to schedule "2 hours" before said appointment. My message a week earlier was never conveyed to you. Truly so upsetting.

I have been coming to this hairstylist for many many years. Barbara is a talented professional who…read morehas a select group of clients who have been coming to her for years. She is pleasant, low key and one of the best that Mobile has to offer. In this day and age of large salons this is a simple one chair salon with a stylist who genuinely goes out of her way to provide talented professional care. Once you will have had her do your hair you will not allow anyone else to touch it. For both men and women she provides her skills and has created a devoted group of followers.

From the owner: Contact Us For More Information!read more

Before the pandemic a stylist dyed my hair a horrible purple!! Everything shut down and I was stuck…read morewith that hair. Mortified is an understatement. I found someone as soon as I could and they RUINED it even worse by bleaching it out. I thought my head was ruined forever until I found Allison at Reflections!!!! She acted as if my hair was hers. Literally. She did a strengthening treatment and I started using Olaplex as she suggested. 5 months later and scheduled my 3rd appointment for this week. I highly recommend this salon. It's a very relaxing atmosphere with employees that genuinely care. I have found my salon for life!!!

I've been to quite a few hair salons around Mobile, but I've never left anywhere quite this happy!…read moreMy hair has never been softer. Samantha did a great job, and I know that was some back breaking work because my hair is so long. I also found a great product that I really like, and if your hair is as sensitive to chlorine or hard water as mine is I highly recommend it. Aquage, ask your stylist to try it on your hair. They didn't seem busy at all, which is surprising because this is my new favorite place!

Nelda is amazing!!! She's a true artisan. She's taken me in a last minute and turned my dull hair…read moreinto glamour look! I 100% recommend her

Excellent service. Very professional, great prices. Nelda has great vision to see and bring forth…read morewhat you expected.

I cut my hair in this store today, and I showed them the hairstyle pictures I thought, but she cut…read moreit completely differently, old and ugly. When I communicated with them, they avoided my problems. I paid $30 and they cut it in 8 minutes. I'd rather cut it myself at home. I will not go again

she messed up my hair cut it's uneven and my brother looks good but also bad so pls don't ask for…read moreit cut to your shoulders

I used to be happy going here but in the last year they have been lacks about their younger techs…read morechecking results on hair cuts and just not looking at what should matter in the end .Espe with the prices they charge For is outrag for new beauticians. If someone doesn't clear up these problems and soon they won't last like they have been.in the past.

Where else can you go and buy a jar of homemade pickles and some earrings while somebody is making…read moreyou beautiful? Oh and the clothes! They even have puppy items!

Took my mom here she got a great haircut. this place actuallyfixed a abd haircut )I fully recommend.read more

I loved the service and my final look. Taylor at the west cottage hill location did a really great…read morejob and took the time to listen to what I wanted and make suggestions that would work for my hair. Loved her!

The lady at the front desk was amazing ! The first hair cut package is a great deal however, It was…read moremy son's first haircut and I hated it . Im going to have to go to another place and get it fixed Hopefully- it can be without loosing his curls. Im not going to call out the hair dresser by name but she had already starting cutting as she asked me what I would like. She also cut it very blunt- my son has wavy and curly hair, another hair dresser tried to make it better but it did not help. NOT happy or impressed by the actual haircut itself, we have family pictures so I'm praying it can be fixed . My son thought the experience was great- getting sit in the cars and of course bubbles, but as a mama my heart is broken .

It was time for my very first child's first haircut. I asked my hair stylist if she did children's…read morecuts and she was like ABSOLUTELY not but you should go here and sent me a link to Knots Salon. My husband made the appointment and I met him there after work. I was completely blown away at how friendly the stylists were, the child friendly atmosphere and how special they made this "First Haircut" moment for our family. I will 100% be returning with my son in the future and that will definitely be where my little girl on the way will receive her first haircut as well.

Kayla Puckett did a great job on my hair cut/color. New in town so took a chance on a new business…read moreand am now a regular customer!

Sandra is the owner an expert stylist and overall great person. My wife and I have been "Sandra…read morefans" for years!