Please stay away from this endodontist. I am livid at the horrendous level of care and the sheer audacity of this disrespectful, pompous jerk. Everyone in this office is downright nasty. There are "surprise" fees after you get there in addition to them charging you money for the same thing they're billing your insurance. Double billing. They demand your credit card, just in case. Very shady business practices. I hope this review helps someone else.
He did a root canal on me about five years ago, I returned for another last month. I even offered and took their business cards back to my general dentist so he could refer patients to them, what a fool I was! They dishonestly told me my new and confusing Medicare dental insurance did not cover about $150 of the fee, so I would need to pay that when I arrived. When I checked the benefits with my insurance co., I inadvertently discovered that was untrue, my insurance covered it all, 100%. When I arrived for the procedure I informed them, Karen was really miffed, she very reluctantly called my insurance and had to admit the truth. She ran back, I guess to tell Dr. Mitchell, then she demanded a credit card, "it's our POLICY because he's been burned too many times". Like this guy is hurting for money. They REFUSED to see me if I wouldn't. I was in horrific pain, I had no other choice. Oh, I wish I would have left then.
I was concerned when the procedure only took about 15, maybe 20 minutes. At checkout they informed me I owed $90, no explanation, I had to ask. It was for a bioceramic (?) sealant, they would not submit that to insurance, said it's not covered. I paid but I later called my insurance co. to check benefits for this. They offered to call Mitchell's office with me, together we spoke with Barbara, the office manager, who was extremely nasty ,literally screaming that she knows nothing because she lives and works in Port St Lucie. However, Barbara said she knew the office had informed me of the $90. charge PRIOR TO my appointment. I told her absolutely not, she volunteered to refund the $90. to my credit card. I thanked her. She lied, she said that only because the insurance co. was on the phone with us. Disingenuous.
About a month later, July 20, I called and left a message for Barbara ,she had not refunded my money as promised. Then a few days later, I began to have the same symptoms and pain again, in the exact same spot. Severe pain when chewing on that tooth, I made an appointment for a recheck, Karen made no mention of any fees for that. I waited a long time in the exam room today, then after two xrays, he came in, was very brusque, examined me and told me he couldn't find anything wrong. When I tried to ask him questions, he was vague and obviously annoyed, he advised I can see my general dentist or any dentist or I could have a dental CT scan. I asked the cost of the scan, he said $250. I told him I would see my regular dentist and I would call him if I wanted the CT scan done, he repeated, more specifically, any OTHER endodontist can do it. I asked if there was a problem. He said yes, because I had contacted my insurance co., I should see another endodontist. I was blindsided. I asked what the issue was (since you have the right to check insurance benefits), he began to BULLY me, trying to put words in my mouth. He kept repeating- since you are so UNHAPPY, see another doctor. I never said I was UNHAPPY, he did, I was only asking for answers to my concerns. He seemed to enjoy ambushing an ill, senior patient. I soon realized this "talk" was all planned on his part. HE handed me a paper and said- here's the copy of the credit Barbara gave you for your $90. It was no coincidence that the transaction was dated 7/21, exactly one day AFTER I left her the msg about the missing refund. When I stated I was still waiting for her call back, he said NO, she had already called me. He was calling me a LIAR, so unprofessional. He was very scary, I think he's an extremely cold individual on a good day, this was over the top. He's came across as a miserable, strange, money hungry creep.
Linda, the most nasty office clerk I've ever encountered, asked me for$53. then$153,"your portion" for today. NO ONE told me they charge to recheck work they did LAST MONTH. Shhhhh!
I believe he had bad feelings towards me from the start because I learned he was overcharging, it caused him to lose an extra $150 he wasn't ever owed. But Dr. Greedy still wanted the $1500. from my ins., so he worked on me anyway, did a CRAPPY job, then "fired" me weeks later. This dentist (and his equally HORRIBLE staff), are NOT concerned about the medical OR financial consequences to his patients after he gets his claws into you and your insurance. Steer clear of Dr. Glen Mitchell DDS, unethical, greedy, unprofessional, incompetent, unscrupulous bully. Trust your gut.
This review is my opinion based on my unfortunate experience with him in 2023. read more
