Everything about my stay was impressive. A major storm rolled in on my second night, and by morning…read morefresh snow blanketed Garden of the Gods Park, creating a breathtaking view right from my room. Because I booked through Hotels.com, I received a room upgrade along with nightly expense credits, which was a wonderful bonus. The room itself was outstanding, with a spacious living area featuring a cozy fireplace and a luxurious bathroom complete with a huge soaking tub -- perfect after a cold, snowy day. While I didn't catch the names of all the amazing staff, a few stood out. Ella was an exceptional host who checked in with me before, during, and after my stay, making sure I had everything I needed and that my Hotels.com benefits were fully applied. One evening, I enjoyed a fantastic dinner at one of the on-site restaurants, complete with stunning views of Garden of the Gods Park; Jodie was a warm, attentive, and genuinely friendly server who made the experience even better. At the spa, Erica provided a treatment that was both skilled and welcoming. From start to finish, this stay truly lived up to its name -- it felt like a real resort experience in every sense.

Great Views. Zero Soul…read more I genuinely wanted to love this place. It had everything on paper - the views, the parking, the promise. So here's my honest advice: Book one night in the big suite, don't interact with management or the events team, eat somewhere else, and leave. You'll actually enjoy yourself. Here's the reality: It's gorgeous on the outside. But in my experience, there's no soul or integrity behind the facade. The service culture feels stuck in a bygone era - and not in a charming way. The locker rooms are cramped, poorly maintained, and frankly, they smell. The food is forgettable. The spa feels pretentious and operates on what I can only describe as a 1987 business model. I was told I'd need to order a nail job just to access the steam room. Make it make sense. The concierge was genuinely lovely - but it felt like her hands were tied by management's outdated approach. She seemed to want to help more than the system would allow. The events department was, in my experience, a major disappointment. Communication felt disorganized and unresponsive. When I asked for a simple proposal, I was told they "couldn't possibly do that for every inquiry" - in 2025, when AI tools can generate a polished, customized proposal in minutes. I tested it myself using Canva and Claude with their own metrics. Took me four minutes. The resistance to modernizing felt deliberate. Outside of the top-tier suites - which are reasonably priced by Colorado standards ---this felt like a mediocre hotel calling itself a resort. It is not The Broadmoor. It is not a Four Seasons. Those places deliver hospitality with humanity. This felt more like a zombie party with a great view. My honest opinion? It feels like ownership is either disengaged, burnt out, or simply no longer pursuing excellence. That said - if you're a Colorado local, the 10% room discount is a nice touch. Choose your room wisely, skip on-site dining, and check out 503W nearby for great prices and actual atmosphere. For corporate events? I'd look elsewhere.

A lot of establishments claim to value customer service at a high level, but never have I seen a…read moretrue work, consistent example of it then at the Broadmoor. Every inch of the property is intricately designed and spotlessly clean, and every member of staff truly seemed proud of their storied legacy and was eager to go above and beyond; we felt like royalty!

I was very excited to book a stay at the gorgeous Broadmoor Hotel, but prior to arriving I felt a…read morebit let down. I had called two additional times regarding tennis and climbing and never received any follow up from either part. It was overall a great stay and I wish I would've had more time, but I'm glad to have experienced everything. From the moment you arrive on property the staff is very welcoming, attentive and polite. Check in was smooth and the we had a bellman show us to our room, giving facts about the property along the way. We went to the pool, which although it was a bit overcast by the time we got there it was a good temperature. I was a bit surprised by how dirty it was. The view though from the infinity pool/ hot tub was beautiful. We checked out the gym/ lap pool and hot tub over there. The gym is a good size and not too crowded for a Monday morning. They have a nice locker room and other amenities. The lap pool is great too! Turn down service was good, but I almost expected more- pillows were put away but it didn't seem like it was a thorough job - coming from a five star perspective. Also our shades didn't close entirely so the room had quite a bit of light still coming in which we couldn't seem to have the perfectly dark room. Truly a magical place to be, so much to do and see and I would come back for a longer time to enjoy the property nice but it's truly gorgeous just being there.

This was the perfect setup for an extended in-town stay for business. The rooms are thoughtfully…read morelaid out with ample room for sleep, work, and a well equipped kitchen area. The bathrooms are great - showers offer excellent water pressure and temperature control and the provided toiletries are of good quality. The lobby lends itself to hanging out alone or with others. The provided breakfast is a lot better than it has to be offering an omelet bar manned by friendly and proficient cooks. The location is pretty perfect as you are downtown, which encourages walking escapades, and close to the highway for further ventures. The rooftop restaurant is pretty great, too. The perfect location and ample amenities are rounded out by a truly great staff. Everyone from front desk to breakfast staff to room service is super friendly and hospitable. Staying in Co. Springs? Look no further. This place is great.

A nice hotel on the edge of downtown Colorado Springs. The rooms are small and spartan but…read morecomfortable. The front desk staff are very friendly and helpful but checking in was very slow. Housekeeping has room for improvement. On one day, they didn't empty the trash can under the sink, did not replace all the used towels, and did not remove a used wash cloth from the shower. Also, there were brown drip spots on one of the bathroom walls that were there during my entire stay.

A top notch hotel when planning a stay in downtown Colorado Springs…read more The MX completed its redecoration in 2024, and still has that well-burnished look. The corner-windows lobby is huge, lined with wood and glass, filled with clusters of chairs and couches of various styles that should clash but instead create an upscale but cozy whole. That large space also provides seating for the BLK MGK coffee shop and the Golden Hour bar, and is the locale for weekly jazz concerts. Our room was on the second floor, near the entrance awning facing east. Despite being on Nevada, we have very few problems with traffic noise; the bigger challenge was the bright light from the building lighting and the dawn; it was tough to get the floor-to-ceiling blackout drapes well-closed. The HVAC worked well, but was quite loud when it would roar into life in during the night. The room (Silver level, King-sized bed) was high-ceilinged and open. The tile floor, rug, wallpaper, were all a variety of prints that, again, should have clashed, but instead were charming. The bed was comfortable. The chair and chase-longue, and even the desk chair were comfortable. Power outlets were plentiful and at a high enough level to be usable. The room came with complementary water bottles each day. No coffee machine (but a nice shop in the lobby). The sink and shower were open to the main sleeping area -- it looked like there may have been a sliding partition that covered that and the closet, but that was missing. Didn't bother my wife and me, and it did add to the feeling of size and openness, but be aware. (The WC was in its own closable niche.) The shower was huge, and the there were enough towel hooks and racks, in the proper places. The bathroom itself was missing any kind of mirror, though the floor length mirror in the hall served to a degree. Matching contemporary trend, there was only one waste can in the entire room (back in the WC), which is annoying. We peeked into the conference / ball room on our floor, just down the hall, and it looked very nice for a private function. The hallways were nicely appointed, with modernistic carpet that, yet again, should have clashed but gave a spirit of eclectic design. An old safe/vault door (!) in the hall let to a store room. All the people we interacted with, from the front desk to valet to housekeeping, as well as at the bar and coffee bar, were friendly and helpful. The biggest complaint you'll see is about parking. Being downtown COS, the options are plentiful but pricey. Valet parking is available, but expensive. There is plenty of metered parking you can make use of in the area. There is also a large parking garage (including charging stations) a block south on Nevada which charged $23 overnight, which seemed a pretty good deal. Depending on what you are doing, there is a lot within walking distance of the MX. The hotel has a spa and gym, though we did not make use of them. Net-net, the MX experience is expensive, but you get high quality and comfortable accommodations for the price. It served as a nice getaway for us for three nights during the week, and if we stay in downtown COS again, it will probably be there.

What an amazing experience. Even from the exterior of the Mining Exchange you get the sense of…read morequality. The interior has been kept pretty original to the era it was made and is impeccable. Some time the older original hotels may have that musty smell. THIS PLACE SMELLS LIKE A BOUTIQUE/spa. AHHHHHH.... Wonderful atmosphere where the staff felt like a family member hosting. The Oro restaurant next door has an amazing Italian based menu that is top notch. I can't say enough about the hospitality of the staff here. Just a pleasure to interact with. Jill, even hooked us up with some cards to use since I forgot mine at home. Just can't say enough about the Mining Exchange and their team. WONDERFUL!

We didn't stay here but met a friend who was staying here for the rooftop drinks. It was great! We…read morehad a nice firepit table and blanket to warm us on a cool February evening and had attentive service. The drinks were pricey but we expected that. They were still good! The view was spectacular and worth it for the wonderful ambiance. Great place to relax and meet up with friends for drinks and conversation.

The front desk staff were friendly and courteous. Otherwise, my experience was very disappointing…read more Parking is inconvenient. It's on the top floor of a structure next door. The only way to get to the street and to the hotel is by taking stairs. This, of course, is a hassle when dragging luggage. Housekeeping cleans the rooms only every other day. This is not a mark of a quality hotel. Also, when they do clean it's not a very good job. When I first checked into my room the toilet had not been flushed after use by the previous occupant. There is quite a lot of mold or mildew in the shower.

Stayed here three nights for a Wheelchair Basketball tournament and they never cleaned our room…read moreeven if when we specified that we wanted cleaning every day... I even spoke with a supervisor our second day to ensure that our room would be cleaned the following day especially since my roommate is immunocompromised and yet they never came . They have a policy that they clean every other day so even if I had not talked to the supervisor they still should have come the day after I spoke to the supervisor. After expressing our dissatisfaction our third and final night we only received a weak apology and an offer for some fresh towels . Given all of the other competition in the area, I would easily choose another hotel as there are plenty at the same price point with better customer service according to other teams who chose to say at other similar price point hotels including the Hyatt Place or Doubletree.

Outstanding service and customer support out of this location. We rolled up with about 25 folks…read morewith last minute housing needs and they were more than helpful with accommodations. This place is in the middle of everything it seems when it comes to food, drink and something to do well into the night.

My kids "wow! camping is so fun!" While this may be marketed as The Broadmoor's Wildnerness…read moreExperience it's far from camping. It's even a few steps above glamping as it should be for the steep price. However, if you want to experience a few days in a great outdoors The Ranch at Emerald Valley is perfect. After 4 nights at the Broadmoor resort (also amazing) we took the 2pm shuttle up a rocky mountain road to the Ranch. We were greeted by Aaron, a fellow Northwestern alum (go Wildcats) and his incredible staff. There were 38 people total our first night there, which the told us was a record for the Ranch. It didn't feel very crowded though (especially after the craziness of the resort) and most of the people had kids the same age as ours which was a lot of fun. They showed us to our cabin, Hills Cabin, which I realized was the "presidential cabin." It was a huge 2 bedroom cabin that had enough room for 6 kids up in loft up top and a beautiful master suite. + 3 bathrooms and a ginormous kitchen/dining room that we didn't really put to use. It also have a big TV with Netflix and a lovely fireplace. There's a 3rd bedroom that's attached to it, although the 2nd night we were there it was rented by another couple with a separate entrance. There's plenty of fun to be had at the ranch: horseback riding, paddleboats/kayaks, archery, fishing, hiking etc. And if you get a rainy afternoon there are plenty of board games to play both in the lodge and in the cabin. We spent 2 nights here, although with the rain wish we had an extra night to enjoy some of the activities we didn't have a chance to squeeze in. The food was absolutely amazing. My picky children were even in heaven and my little guy has been asking for lobster ever since trying it as their Wed night cookout. Dinners besides the twice a week cookout involves ordering off a menu with plenty of choices for all. I do wish they did a better job with labeling the buffet with food allergies. My son has a serious nut allergy and almost ate a brownie with walnuts because it wasn't labeled and I had to constantly ask if things had nuts and/or gluten in them. They asked for our dietary restrictions ahead of time so assumed they'd be better about this. This really was a very special experience that I think our kids will remember for a long time. I heard this coming week a big family is renting out the entire ranch and I'd love to do the same with family and/or friends at some point, although it was fun getting to know some lovely people from around the country as well.

Absolutely incredible. Breathtaking location, the food was amazing, the lodge is so cute, rooms are…read moresuper nice and so many fun activities and amenities. Staff is incredible. One of the most memorable two days with my family and we can't wait to go back.

Loved our stay at Kinship Landing. It's the opposite of a…read moreboring, average hotel. Located right in the heart of downtown, everything is within walking distance, which made exploring incredibly easy. Kinship feels more like a community hub than just a place to sleep. There are frequent events, great work areas, and an inviting social atmosphere. Homa Cafe + Bar was a highlight -- awesome cocktails, great food, music, and a solid Happy Hour. You don't even need to leave the building to have a good time! Our room was spacious and had an amazing view, which made the stay even better. Definitely a spot we'd return to.

Now I know this is going to sound like the ravings of an old man in a bad tv show but: The…read morearchitecture, layout, overall feel of the hotel is great. Open, modern, free flowing feeling throughout. This also goes for the rooms themselves but for a minute imagine you're at home in your bedroom and you take your bed completely apart and only leave the top mattress sitting directly on the floor. Ok - now get into bed. Kinda hard to get down there and get comfortable. Ok, now try to get out of the bed on the floor. Even harder to do. That's how the bed was in our room only its on a platform about a foot and a half off the floor. The person on the side of the ledge can at least sit down and swing themselves into bed. The other has to step up on to the platform, walk around the platform and then try to get down on to the mattress. Not easy and again now try to get out - especially when it's dark. Not very convenient. The bathroom looks great too but unless you are using the hotel supplied shampoo/conditioner that is bolted to the shower wall, there is nowhere to put those you brought with you unless you put them on the floor. Convenient- not really. And don't get me started on the mini fridge on the floor I'd continue but I have to chase some kids off my lawn.......

Everything was far beyond expectation. Our valet appeared out of nowhere before I could walk in and…read moreask. The front desk was helpful and sweet, and ice was delivered to our room. All of the shops and restaurants are in walking distance, and the restaurant and bar in the hotel are amazing. We will be back and definitely recommend!

Such a lovely historic hotel with friendly staff. The room we stayed in was good size considering…read moreits age and the valet parking made it easy. The location is centered in an ideal location for walking in the historic district. We dined here as well on the veranda and couldn't be more pleased with the food and the experience.

This is my go to hotel as it's by the Broadmoor arena in which I attend events there and it's a…read moreshort walk from here. They have free WiFi and free continental breakfasts. The front desk personnel were also courteous and friendly. Also the pool and sauna is clean and fun for the godsons.

Went out to Colorado for the first time for work for a week and stayed here, check in/ check out…read morewas quick, staff was kind, housekeeping left fresh towels and remade the bed every other day. Luckily started later in the morning so I was able to take advantage of the complimentary breakfast every morning I was there plus the coffee station was available all day. Very clean hotel and close to shops and restaurants. Wish I was in town longer I love Colorado. On my next trip back I will stay here.