Glass Root, LLC's business practices is extremely unacceptable and unethical. In November 2023, I posted on the Nextdoor app seeking a contractor for a window installation project for my deck. Glass Root, LLC responded promptly and conducted a free estimate within two days. They provided an estimate and requested a 50% down payment of $487.50, promising to install the windows within four weeks. However, despite waiting patiently for over two months, the installation never occurred. Each time I inquired about the status, I received different excuses, and at times, they didn't respond for weeks. They finally committed to a March 2024 installation, which was then postponed to April. Both dates passed without any action from their side. Frustrated, I requested a refund, which they agreed to. However, the refund attempts through Square were unsuccessful multiple times. I then filed a dispute with my credit card company, but Glass Root, LLC falsely claimed that the service had been provided. This has been an ongoing issue for over seven months, causing me considerable distress and wasting a significant amount of my time. My repeated emails to them have gone unanswered. I have always believed in supporting local businesses and have been extremely patient, giving them multiple chances to rectify the situation. Unfortunately, they have treated me unfairly and unprofessionally, causing me a great deal of frustration and disappointment. read more