Very professional company. They were very responsive to my request. They provided exactly what I requested. They installed three frameless shower doors. read more

Wouldn't do business with this establishment. See my comments about G&H Glass on pueblo blvd., it will explain everything. Enough to say I went to glass force to see if they would be professional enough to remedy the problem with the other business they apparently own. Results were basically the same. Got the run around, said they would look into it and contact me after taking the information, name, phone number. Haven't heard from them and it's been months. Two loser businesses. read more

I would not recommend them. I ordered a few projects. The shower doors came frameless and leaked badly. The storm door wasn't the one ordered. They gave me a $50 discount to appease me. The door wasn't installed properly and the holding mechanisms broke in a wind storm. They did fix it after many weeks. I could never get copies of invoices until I finally complained to management. Pete hand delivered the invoices 6 months later after they put me into collection for not paying the remaining bill I didn't know I owed. They had my credit card information, my name, phone number and email. They claimed they tried to contact me which wasn't true. I would call them multiple times and get no response. The final insult was I gave them my credit card again to bill the remaining balance. As it turned out they billed me $75 for part of the job they never did. I had another person do it. When they refused to return my calls, after weeks I finally did a charge back for that $75. There response to Chase was what a terrible customer I was. Really?????? read more

After being referred to Glass Force by our door manufacturer, I called them out to get an estimate on repairing our doors. The lapse time between calling (mid-Aug), first coming out to measure (Sept?) and then having to come out again because he wasn't sure on measurements, plus lead time of parts etc, we did not get doors repaired for months. The men who came to repair the doors then said that some of the parts were not received and so they'd come back and put those on when they arrived. They showed up about a week later unannounced and then BILLED me for the parts and labor (later removing the labor charge as a compromise). If we had known about this we would have just left the old strikes on and moved along. The poor communication, multiple visits and feeling misled about what parts were ordered and paid for (or necessary) leads me to rate Glace Force as a poor choice for our doors. Wish there was a better option in Pueblo for our doors. If I were to start a new project, I would certainly shop around. read more

Ok here's what happened. I made an appointment to have Glass Force come give me a bid on 2 new windows in my house. We set it for 11:00. About 11:15 comes and no word and no Glass Force. I call to confirm I'm still on schedule. First girl answers the phone, takes my basic info to check for me and puts me on hold. Then a different girl comes on the line, asks me the same questions the first girl did. They say they can't get ahold of the crew but will let me know. They called back about 15 mins. later to let me know that "Roy" had to go to another job in another city (no courtesy call or notification, at all) but they could send someone else, in a couple hours. I said fine. That guy showed up completely unprepared, didn't impress me as all that knowledgeable about his product, and all he could do was measure. Said he'd get me a bid that afternoon (over the phone). He called later and said he didn't have the bid yet and could he call me tomorrow. I said fine. It's now noon the following day, and no word, from anyone. Needless to say, I'm taking my business to a company that actually wants it. read more

I ordered a new storm door tempered glass on 11-01-2019. I was told by a female counter person that delivery would be in two weeks. That seemed to be a long time, but I accepted the conditions and made the order. Five weeks later, and after several telephone calls, I received my new storm door glass. This company does not keep tempered glass in stock having to order it from a manufacturer in Denver. When my glass was delivered, I asked the delivery person if the picture window plate glass were broken out what kind of a wait time should I expect. He said that it would be about as long as the storm door glass --- apparently two to five weeks. I could do without a storm door glass for five weeks but to do without a living room picture window glass for any period of time would be totally unacceptable. Oh, yes, the two female counter persons at their Pueblo, Co. south location are not at all service orientated nor pleasant to deal with. I mentioned that to the delivery person when my new storm door class was delivered. He said, "We've heard that before!" I called the company's Pueblo, Santa Fe Avenue location on the same day the storm door glass was delivered. Just curious, I asked who the owner of the business is. She said, "We can't give out that information." Interesting! To say the least, this was my first and last time dealing with this glass company. read more