About 5 years ago we had a bad winter and lost our pool due to the harsh weather. My husband and I…read morestarting shopping for an above ground pool that was very similar to the one that we lost. After shopping several local businesses and the internet we found the best deal at M T Pools in Lisbon, ME. Today we still get our water tested and purchase ALL of our chemicals and pool replacement parts from them. The customer service is great and the prices are excellent! I would HIGHLY recommend M T Pools for all of your pool and spa needs!!!

my mother bought a $600 pool 'cleaner' for her above ground pool. Sold her one listed as an in…read moreground pool cleaner but they said it didn't matter. Did not clean as advertised took it back no later than 4 hours later. Brunswick store refused to return it because they state it does work and we are just doing it incorrectly. After explaining how it does NOT work and that we read directions carefully and tried it several times... they told us they could do nothing and we had to call the 800 number, which they were closed at that point. Next day, call 800 number, was told it was in fact NOT a 'CLEANER' but a machine that is used for maintenance in between cleanings. Advertised incorrectly, and whoever sold it to her in Lisbon told her incorrectly. they assured her it would pick up big leaves and Anything that was in the pool. IT definitely does not. We have been fighting with them for a week now and they STILL Refuse to let us return it because they 'might' not get their money back from the manufacturer. What happened to customer service and keeping customers happy? I am VERY upset that now my mother is out $600 for a junk piece of metal that will not work in her pool. $600 might not be a lot for a pool company but it is for a senior living off of disability. Will continue to fight to return this and find someone that maybe will help her since no one cares about customers so far that we have dealt with.

George is fantastic. We had some problems with our pool this summer and George was so helpful in…read moreidentifying the problem and walking me through the steps to get the filter up and running again. The whole staff have always been so helpful. I highly recommend them.

From the owner: For all your pool & spa needs! We carry a large amount of parts and accessories in stock!…read moreEstablished 1962.

Very helpful friendly and professional. Highly recommend them. They were on time did a great job…read moreinstalling our liner a few years ago.

Unbelievingly poor communication and customer service. Sue who answers the phone (which is rare to…read morehave someone pick up) is downright rude. No issues with the technicians who do good work. Have taken my business elsewhere.

Ed and all the helpers he brought did an INCREDIBLE JOB, moving my spa and getting it all set up on…read moremy back deck. He was very easy to work with. He knows his stuff. I can't recommend him highly enough!! Hire this guy! He will do you good!

All I have to say is.. if you need anything for your pool they are the best and there service in…read morethe store or out is fantastic !!

Have had issues with our pool for past two years. Kevin and his crew worked diligently to figure…read moreout the problem...did an expert installation of a new sand filter and come by every day for a week to check on operation and test the water. We now have a sparkling pool! Thank you Kevin...highly recommend this company...friendly, professional and easy to work with! Happy South Portland Customer!

A few days ago, I witnessed one of your drivers speeding to the Riverside exit, cut over 3 lanes of…read moretraffic to get in front of the cars lined up in the exit lane forcing many drivers to slam on their breaks. This is not the first time I have seen aggressive driving from one of your drivers, I travel on Warren multiple times a day and make sure to steer clear when I see any of your vehicles on the road. Foolish and unsafe behavior in a heavy commercial van. Will not be recommending this business to friends and family.

From start to finish a fantastic job.. if I could give 6 stars, I would…read moreTHANK YOU MERIT POOL

I can't fathom that the other reviewer had the right place. My parents have been using Merit Pools…read morefor their above ground pool and portable spa for decades. They have always been helpful, courteous, and professional. I came in today because I accidentally popped off a regulator valve on their spa (oops ) and lost the gasket. They were incredibly helpful, gave me an o-ring that fits just fine at no cost, and even gave me some helpful tips for making sure the valve control was installed nice and snug. I know if I have any issues, I can call them and they will be more than happy to help me!

Family owned business. They are very knowledgeable and provide clear and easy to follow…read moreinstructions. Also their water analysis is far more thorough than any other pool place I've used. They are also very personable and friendly. I drive a considerable distance to go there but it's definitely worth it.

I am having the same issue as a previous reviewer. They have had my deposit for a year and there…read moreis zero communication. I have called 6 times this summer (had a mid July install date) . They say they will call back by end of day with a date but never call. They give me a new timeframe when I call back and then that date passes and they don't come or call. I have been polite and flexible but it has been a summer of being pushed off with no communication and it has been really frustrating. I went with them because they are a small, family business and I wanted to support. They seem good for in store purchases but I would not recommend for an install or liner replacement.

Westbrook pools opened and closed my pool a total of 3 seasons, where we also purchased a new…read morefilter and the chemicals needed to get us halfway through the season. The last time he closed our pool, it took him only 30 minutes, he usually took about 1 hour, which cost about $350. (We think $350 for a half hour of work is too high, although it did include about $50 worth of chemicals). We decided to open our open our own pool the next spring, when we turned the heater on, it leaked everywhere, all the pipes in the heater had frozen and burst over the winter. He had forgotten to blow out the pool heater. What a loss. We went in to get our water tested, and they wouldn't give us the computer report if we didn't buy our chemicals from him. We won't be back. My husband learned to do it himself and we buy our chemicals from local dept stores for half of what he charges, and we don't have to deal with his abrupt personality. We still lost our pool pool heater. He lost a cash customer.