This salon is really over priced and charged me over 500$ for my blonde hair session and hair…read moreextensions it is really upsetting for my hair to turn out orange and then when I called to discuss they wanted to charge me more for a correction as a customer I wanted to leave a review about my experience as the salon is not willing to make any changes if they ruin your hair and will say that " you left happy" it Is always not possible to give a a definitive answer right away and some customers like me might not be the ones who complain right away I have also seen on google reviews other customers also having this type of experience with the salon unfortunately i cant recommend this salon to anyone

From the owner: We specilize in Blonding & Blowouts - Award winning & Published stylist Miss Lisa Marie.read more

I write this review as a follow-up to my previous 1 star review regarding a consultation…read more This review is in regard to management's response to it. After a number of written letters back and forth with the CEO/Director (Andrea), which at times were acrmonious, I believe a mutual respect was established. I found her to remain loyal to her staff while trying to satisfy the client. In the process of defending her business and supporting staff she she remained professional and respectful when addressing my all my complaints with the consultation. Much appreciated! .

Fabulous customer service! I recently inquired about a product but the spa does not carry it, and…read morethey went above and beyond and sent me a link to a site where I could purchase the product. Their customer service is great and it was a joy to see a company that would promote another Canadian company.

Always leave with beautiful nails Love the interaction with…read moreother clients I've been coming here 17 years Thanks guys

I have been coming here for a year always seam to have to wait for staff even with an appointment…read more Today I have a appointment for 2:30 traffic was heavy and street parking was full. I arrived at 2:35. Only to be told that the "Girl left and won't to Niagara falls. With both girls laughing and abounding eye contact. Really? Beyond rude. No phone call nothing. I am done!! My last Visit ever. Rude and not clean! Has really gone down hill over the year.

Lisa Marie was recommended to me by a previous colleague who was very active in the Niagara region…read morewedding industry and I later found out that they are personal friends instead of professional acquaintances. I had a terrible experience with Lisa Marie from our very first interactions, I received in correct price lists, contracts with errors on it including the spelling of my name. I found her to be scattered and disorganized and her extreme unresponsiveness throughout every single interaction I had with her leading up to the wedding, which made for a very difficult and unprofessional experience. A week before the wedding, after confirming the schedule two weeks prior, Lisa Marie decided to change the start time of the wedding day, requiring me to change my plans and communicate the new information to my guests. On the day of the wedding, she showed up at the wrong address in St. Catharines, when on my contract and during my trial we had talked extensively about the location I would be staying at in Niagara -on - the - Lake. This delay pushed us over 45 minutes behind schedule. I opted for airbrushed foundation on the day of the wedding and my face was streaked with two different colours, I had to immediately wash my face and do my own makeup in a rush due to the delayed time. She did not have any pictures of her own to reference from my trial and my hair looked nothing like we had discussed. She put so much product in my hair that it was weighed down and fell out quite quickly in an over-teased mess. You would think that as a small token to make up for all the stress she caused on the morning of my wedding that she would have extended complimentary eyelashes to me at least, but no, alas she still charged me the $20.00. The value of services received for the money I spent was so disappointing, I regret deeply contracting this vendor.

I have asked Pillar and Post Hotel and Spa to please remove Lisa from Bridal Beauty from their…read morerecommended lists. I had a very poor experience with Lisa who I payed to do my hair and makeup for the trial and wedding. Lisa did a good job on my hair and makeup, however email communication with her was incredibly difficult as it would take her long amounts of time to respond to me and when she did respond, she would not have answered my question. Lisa said that she had an accountant, but the amounts on invoices were always incorrect and I needed to have the invoice corrected multiple times. On my wedding day, Lisa made me cry as she was very rude. My bridesmaids and I had already payed Lisa for additional add-ons like airbrushing, however she gave me a very hard time about hot blow drying my hair the morning of the wedding, and tried to charge me additional costs that were not mentioned before. The two additional hair and makeup artists that Lisa brought with her to the wedding to work on my bridesmaids hair and makeup were lovely, and I wish that this review would not reflect badly upon them. Lisa had been recommended to me by Lorraine Rutledge from Pillar and Post.