Despite all the positive reviews, unfortunately I had a very bad experience going to this salon. I…read moremade a free consultation appointment with Kayla a week prior to the actual appointment regarding hair coloring. During the consultation, she told me that my blonde highlights got darker because of "mineral buildups" in my hair from hard water, and she recommended to do a "CPR treatment" following by applying a toner to bring back the blond color (which highlights got darker and more yellow over time). She said that this treatment plan would make my highlights lighter and blonder again.
I made the actual appointment, when the proposed treatment was done. After 30 minutes of sitting under the heat with the treatment applied, she washed out the "CPR treatment" 3 times!!!, scrubbing my scalp and later she told me (when I had the skin reaction) that she used a PH 9 shampoo, which is apparently (I'm reading now about it) harsh, and is disruptive to the hair and scalp. Then, she applied the toner, then a leave-in conditioner, that needed to be washed out due to some skin reaction. When she was working on washing it out, she scrubbed my scalp so viguorusly, that I screamed from pain to stop her doing it so harshly.
Later in the afternoon, I started to feel an inflammatory type of severe pain on the back of my scalp. It got worse since yesterday and I don't know what really happened to my scalp, skin, tissue, or nerve, but whatever injury happened, it is extremely painful.
Regarding the result of the treatment, nothing that promised was achieved, my hair feels like it got a little darker and making my highlights blonder didn't happen. Kayla told me after drying my hair that she was surprised that her treatment plan didn't work on my hair. What is much worse than not achieving the promised result is the severe pain on the back of my scalp.