We have been customers of Gillies Aberdeen shop for years and have had very good service. Our most recent dealings with their Head Office were, however, very unpleasant. Having chosen and bought a carpet from the Aberdeen shop and been well looked after, we received an invoice a few days before the fitting date calling for payment of any outstanding balance. I had paid the usual deposit and had no recollection of signing anything at the time of purchase which made prepayment of the full price a condition, so I ignored it. Half an hour before the carpet-fitters were due to arrive, I got a call from the Accounts Department demanding full payment. When I objected, I was advised to phone the shop but told that in the meantime the fitters would be cancelled. As it was only 09.15 the shop was not open, so I realised I had no alternative but to pay and within 10 minutes of the first call, I had phoned Head Office and paid. They had already cancelled the fitters and this resulted in the carpet not being fitted until late afternoon, an inconvenient time for us. I have since complained to Head Office and they have not been able to satisfy me that I signed anything at time of purchase agreeing to pay in full before seeing the carpet or having it fitted. Even if I had, I consider it would be an unfair contract term under the consumer protection legislation. So be warned. If you don't like paying for services before they have been carried out, don't buy a carpet from Gillies. Sadly, despite being very happy with the Aberdeen shop, we will never use Gillies again. read more

Had a nice quiet floor prior to Gillies installation of a Karndean floor, now it creaks, cracks and squeaks, the plywood was nailed down instead of being screwed. Were told it was one of their own fitters that would be laying the floor, but it was a white van man self employed, which we found out too late. They continually blamed the sub floor which is solid, and all noise free, so out of the 127 square meters the only noise comes from the Gillies part which is 20 meters, and not just one or two but many annnoying noises. I would advise anyone to avoid them at all costs, they'll say and do anything to save them the cost of putting their work right. Never again read more

Whilst the furniture itself may be of good quality, I would urge you to spend your money elsewhere. I'd advise you treat this shop purely as a showroom for the furniture you can buy much safer, easier and cheaper online. Be aware there is a NO RETURNS POLICY when buying from the shop, therefore you are much safer buying online where you have both a cooling off period and a returns option. We purchased a childs bed the day before we left for a holiday, advised of 6-8 weeks delivery, on our return 3 weeks later we found that the bed would not fit in the room it was intended for. We also had a message advising us of delivery. We are unable to cancel the order and now have to stump up over £900 for a bed we cannot use. Their reason for forcing us to accept is that they have no space to keep it as stock, and that they couldn't guarantee it would sell in the next year. Their advice was for us to sell it privately, whereby they reckon we could sell it in days for more money. Effectively telling us they can't sell it, but we can, and for better terms than the shop..... Unbelievable. Their attitude is "you've bought it now, it's your problem". In hindsight, we should of browsed in the store, then shopped online. This would have given us more options to cancel. In summary: Quality may be excellent, but Customer Service is appalling. Please bear this in mind when shopping with Gillies. Customer Service goes a long way towards repeat business. Best Regards Mark read more

Gillies Broughty Ferry of-course have the same Lack of customer care or focus. They do not have the customers best interest at heart,, It look very much like they are a failing business.... They don't even return deposits if you cancel before delivery.. They are shockingly dishonest..lot. I w= cancelled a sofa 6 weeks before the advised probable delivery date and they refused to return my £360 deposit..is this even legal? Well I spoke with trading standards about this and it is NOT... Avoid Gillies if you value your money... I t would appear they are in financial difficulties... why else would they need to steal customers money in order to make money? read more