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    Gillie Dolls

    5.0 (1 review)

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    17 years ago

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    Smyths Toys Superstores - Smyths Toystore, Wigan

    Smyths Toys Superstores

    3.0(2 reviews)
    5.6 mi

    ***DISGUSTING SERVICE*** Been a loyal customer [family of…read moreshoppers] at the store in Bury [Lancashire] for over a decade. Visited on 13-Sep-2021 and took 2 items to till both of which were in the sale section [lots of the same items were reduced]. Took items to till and and was informed by Team Leader or Manager that 1 of the items was not reduced. I asked if they would honour the price and first the staff member stated that customers change the labels! The insinuation here being that within seconds of entering the store and picking up the 2 items I had somehow managed to remove and replace the price tag in plane sight of security/staff [these items have tamper proof stickers so if you did try to peel them off they fall apart]. Then informed that all items had been reduced in error and they would not honour the price. The staff member basically did not want to resolve the issue and demonstrated a real bad attitude. I was with my wife so remained calm, polite throughout, did not raise my voice, did not swear. The only comments made by me were "this is not good service" and that "I will leave the items". I then contacted SmythsToys online to purely make them aware of the mislabelling and was informed [QUOTE] "....our staff will not tolerate abusive behaviour... we define abuse in our internal guidance as shouting, swearing, name-calling, threatening, disrespecting, personally insulting, or attempting to blackmail". It seems despite having security staff, CCTV, a full customer account of events where all a customer wants is an apology that SmythsToys would choose to trust a poorly trained and arrogant employee than loyal customer who ultimately pay their salaries. Think I will be buying all our computing games, toys, bikes etc from elsewhere.

    Easy to access the displays are amazing most of the video games are at reasonable prices I will be…read morecomming back soon

    Toys 'R' Us

    Toys 'R' Us

    3.6(5 reviews)
    39.9 mi
    ££

    Actual. Toy. Heaven!!…read more I'm a big kid at heart, and one of my favourite things about being a parent is getting to play with toys again yaaay!! Leeds City Centre is desperately lacking toy shops, so when it came to buying Xmas presents for the Mini MacDoos and their friends time around I found myself with little choice other than jumping on the bus and heading down to Birstall retail park to have a mooch round Toys R Us. When I got there and walked in I was completely overwhelmed. I had no idea where to start! I was very glad I hadn't taken the kids with me as I think they might have quite literally exploded with excitement. Which would have made a terrible mess. Aisle after aisle of the stuff of every kids wildest dreams. Action toys. Role playing toys. Educational toys. Cuddlies. Cars. Electronics. You name it, they've got it. There are sections for all the different characters of the moment, I almost peed mutants with excitement when I saw the Hello Kitty section!! Only downsides for me really are that it's not the cheapest place in the world for toys, but if you're not quite sure what you're after it's worth going there to get some inspiration. If you've got a smartphone it's easy enough to check online to see if you can get an item significantly cheaper elsewhere, and the experience of shopping there is so fab that for me it's worth paying an extra pound or so for an item. The other thing, obviously, is that it's not in the city centre, and if you don't drive, then Birstall retail park isn't the easiest or cheapest place to get to (however you can always compensate yourself for the inconvenience by heading over to the Krispy Kreme shop for a treat while you're there!) So all in all it gets a thumbs up from me. If you're young at heart, get yourself there and pretend you're Tom Hanks in Big!!

    Toys R Us is a not just any old toy store its a toy mega store. It is very popular with my 3 year…read moreold who loves toys. I found myself queing outside this store on a cold December morning trying to get hold of the number 1 toy for Christmas 2009. I rang the night before and was told they were expecting a delivery the following day. When I arrived there was a small queue outside once the doors opened it was well organised and there was no pushing or shoving staff handed you the items you asked for. I was really pleased. This store has so many types of toys it is amazing I bet kids would be happy to spend the whole day there if you would let them.

    Gillie Dolls - hobbyshops - Updated May 2026

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