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    Gilley Counseling,

    5.0 (1 review)
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    2 years ago

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    Marty G.

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    Mrs. Debora Dias Ferreira, LSCSW

    Mrs. Debora Dias Ferreira, LSCSW

    2.5(10 reviews)
    0.0 mi

    I can't speak about the services offered because my appointment changed so often that I never…read moreactually was able to be seen before I cancelled. But here is the rundown... Call on 9/24 for an appointment, get it scheduled for 10/10. Get a call on 10/4 to reschedule.. sure whatever. Get scheduled for 10/24. Get another call on 10/14 to reschedule my 10/31 appointment... nope, don't have an appointment at that time. Get it all figured out and my 10/24 appointment is still set. Get a voicemail today to confirm my 10/28 appointment at Mission location when everything up until now was at the Holmes location. So I guess if you are mentally stable enough to handle being tossed around like a tin can in a game of street hockey then have a go.

    I was so excited to move back to Kansas City and start this program. I had hoped it would be a…read morepositive experience and give me the tools I need to address some challenges that I have, unfortunately it was NOTHING like the website would lead you to believe. I received no return calls. I was never set up with an individual therapist. There was no explanation of how the group worked or what I needed to participate. When I went into my first group session I felt very confused as to what was happening and felt very out of place/unwelcome. Besides offering no explanation of the expectations or tools needed, Debra began working from the workbook with those individuals who had it, not offering even a copy or mention of the title. It took another newbie saying we can't participate as we don't have the information to do what you're asking us to do, to motivate her enough to stop and make us a copy. Prior to that she said she would give us a copy of the sheet they were working on at the end. When the group was over I asked to speak to her to let her know I still needed an individual therapist, but she kept offering me daytime appointments despite the fact I kept telling her I work. Finally she explained to me there wasn't anyone available for an evening appointment, and made me an appointment with her for a date about a month or so out to "allow me time to work it out" even though my schedule was not going to magically change. Additionally, she would be the last person I would want to see because of my experience with the group as well as the fact she can't be bothered to return a call. I finished my evening by being told I would need to pay out of pocket and then file for reimbursement with my insurance because they were having issues with the insurance company paying them-- which was complete b.s. Then she turned around and said she never said that! Even after all this chaos I tried to be rational and say to myself that maybe it was just a fluke and I that I needed to try a different group so I reached out to the Director who did my intake to ask about others and tell her what had happen. I had to leave a voicemail, and imagine my surprise when it wasn't her but Debra who called me back, at which point I forced myself to address all the things that had occurred that has resulted in my feeling the way I did. To add to the insult she responded with a single word-"interesting." I have now started another program approximately six months after the fact, at The Center for Healing and Recovery, and I can not say enough good things. There was explanation and order. I felt prepared and welcomed and I feel hopeful about the future and the progress I can make. The only downfall is there was and still is a wait to get in, but it's worth it!

    Gilley Counseling, - c_and_mh - Updated May 2026

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