Disgraceful service, extremely unprofessional.
(I wish I could give no stars at all)
Ordered a very expensive bike from here to the tune of £2600 and rang up twice a week for at least 3 or 4 weeks to check if it had come in to stock. I finally received a phone call to say the bike had been built and was ready to be picked up, to which I said I may be in that afternoon or the following day as that might be easier for me to pick it up then, and was told that this would be no problem at all. Within six hours of receiving the initial phone call I received another, this time to tell me that the bike had been sold to somebody else and that I would have to wait at least another two months for it to come back into stock while there was also a complete denial that I had ever even made the order. I was initially going to order the bike from CRC but thought I would help a small local business by purchasing from Gill Cycles, only to be completely screwed over by them (the bike is now out of stock in my size at every distributor as I had passed up to opportunity to pre-order from CRC or another major retailer due to the assurances I was given about making my order with Gill Cycles). My advice: don't even bother wasting your time with these people just go ahead and order your bike online. read more