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    Services - Gilbert Perez

    Car and truck insurance

    Life insurance

    Homeowner or property

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    Vehicle

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    6 years ago

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    Alicia Nelson - State Farm Insurance Agent

    Alicia Nelson - State Farm Insurance Agent

    (4 reviews)

    If I could give a .000 star I would. +30 year customer of State Farm - Moving away... only policy…read moreleft - one auto! Moved to OV and switched to Alicia. Everything automatic and in place for years. Called on issues - ball always dropped by office. She is NOTHING Like my old agent who retired! I put in 10 yr life insurance policy with Alicia - Knowing time is coming up.... "I" called in. It expires tomorrow! When I asked why would you not send out notice was told by Mark (assistant) We have over 1500 clients do you expect us to contact EVERYONE? Aghh YES I do expect a call - with CRM software its easier now than ever! For a NO SERVICE office, one might as well go to "an e service" there is 'NO good neighbor" here. Mark actually said "so you went with someone else for your life insurance.... again - "YES - why would I stay with any state farm office who takes me for granted! " The gall and arrogance is almost funny! Mark "delayed" the cancelling of my 2nd car, causing "additional funds" due!! Called "state farm" corporate office "assuming" they would care - NOPE! More run around - ALL THE way to the TOP! Left message for Laura Dunewa, VP of Agents we will see what type of fabric she is made of!

    Called the office and told them I was a State Farm customer on many years and was moving into the…read morearea. Alicia promised to call back. She did make initial contact but then never came back with any information. I finally gave up on her and went to anoth

    Nicole Ferrero - State Farm Insurance Agent - Now is a great time to take a closer look at your pet health insurance. Stop by or give us a call to review your current setu...

    Nicole Ferrero - State Farm Insurance Agent

    (12 reviews)

    Richland Heights West

    Very disappointed in this insurance. I fell victim to a scam by a homeless person. Since the…read morehousing shortage and decrease in funding to help the homeless in Tucson the city have people living in the washes and the streets. I was at the gym at 5 AM on September 24 and I was leaving, barely moving, going to turn on to the main drive of the parking lot outside of LA Fitness on First AVE. The sun was not out yet. I felt a bang behind my seat on the side of my car. I stop and get out and there is a guy all dressed in black screaming and yelling. I called the police and the ambulance. The man was hurt, I did not know what happened. I stayed till everyone was gone when the police came, took pictures, and fortunately there was a witness who gave me his phone number. He had left the gym before and was suspicious of this guy walking out around the parking and looked spaced out. He would not talk to the police at the hospital and then went to a lawyer and reported that I backed over his foot then pulled forward and back over again. The witness disputed his version. I WAS NOT CITED. The witness stated there as no way I could have avoided what happened. I was hardly even moving. I reported it to this office and the guy told me that this parking lot has a terrible homeless population. I did not know. I went back a few weeks later and took photos of them sleeping in the parking lot when it was light out. There damage to my car. Then I get notice that this office will not talk to me and I try to send a message and I was blocked. They determined I was 60% at fault. REALLY no support and obviously a scan. I have never in over 40 years of driving I have never had an accident my fault. You're good if you don't need this insurance. STAY AWAY IF YOU DO. THEY DO NOT PROVIDE SUPPORT!!! I moved my policies.

    This agency has some of the most hardworking insurance ladies in Tucson, and David is great, as…read morewell. If you need renter's insurance for your dormitory or apartment, car insurance, life insurance, auto or homeowners, etc. go see them. They are fair and professional!

    Gilbert Perez - homeinsurance - Updated May 2026

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