I love this business!! I have been going for many years and have ALWAYS had excellent service!…read moreIngrid is very kind, she is caring, and I will go to no other wig store. I only trust her to work on my wigs. She has a great selection of high quality wigs and accessories! I always love to look at the different styles and colors of wigs, I always get inspired! When customers walk into her shop, Ingrid always greets them warmly! Sometimes when you are undergoing treatment for a medical reason, and you feel under the weather or self conscious about buying a wig, Ingrid talks to you and her tone of voice makes you feel better!!!

My family came in today to try and find my mom a wig who is suffering from cancer and this was our…read morefirst time at a wig shop and once we entered was rudely told" what are you doing here" "I'm with a client" "you need a appointment to be here" and understandable just feel like they could have been nice about it not saying "what are you doing here" maybe train your workers on how to treat random walks better! Maybe "Good evening we are a appointment only shop if you'll like to come back I'll be available said hour "

Great customer service; clean and pleasant environment; and welcoming atmosphere. I w recommend the…read moresalon to male and female client.

I came in with hair extensions that were done in Vietnam, and honestly I thought it was going to be…read moreimpossible to remove them. I was joking that I might have to fly back to Vietnam just to get them out But Margaret and Erika were amazing. They patiently worked through my hair and were able to remove everything within a few hours. Throughout the entire process, they made sure to protect the integrity of my hair and constantly checked in to make sure I was comfortable. On top of that, all of the ladies at the salon were so warm, welcoming, and fun to be around. I'm so grateful for the care they put into my hair, looking forward to future bookings! Thanks so much!!

This place is amazing- I am so glad that my friend told me about it. I entered and was welcomed and…read moregreeted right away and I had not 1, but 3 wonderful women ask me if I needed help and helped me out. What is so great too is their prices and quality are way better than what you can get online... I think I paid $30 total for 4 packs of braiding hair, detangler, and colored hair spray. I looked on Amazon and it would have been about double that. They have Eyelash sets too and other fun hair accessories and wigs galore. They definitely have my business from here on out! Thank you!

I went to buy hair for 2 feed in braids and the girl that helped me was super helpful with color…read morematching and showing me what I needed. Another staff member also kindly helped me with my questions about a different extension. They have a wide variety of products, make up, and accessories. I will be back when I need to restock on hair products.

So I bought real human hair clip in extensions that got frizzy after one week. I've been buying…read moreclip in hair extensions from them for over five years and this was my second batch of extensions that frizzed so soon. Normally they last me for up to 5/6 months - so clearly the quality of hair has changed. I didn't say anything about it the first time it happened, thought maybe I did something or just got a weird batch of hair. I was annoyed but let it go, so I bought another pack. Now after the second time it happened again, so I decided to let them know. They told me I needed to bring in the hair and show them. Which was fine (not the best customer service), but I drove down to do so. The Asian woman who always works the extension area told me she had to take the hair and mail it to the vendor, then wanted me to go on my marry way. I told her, I spent over $230 on extensions and I'm not leaving without a replacement, that she needed to exchange it for me. She told me she couldn't do that and would contact me after she hears back from the vendor on what they can do. She wanted me to wait for them to mail it in and then they would contact me letting know what they could do for me. She didn't even say that they might be able to replace it, but if they could, I would have to drive all the way back to get my extensions at a later date. I asked her to just exchange it out now, but she kept saying they could not do that. She even said "even if we were allowed to do that, I can't exchange it out for you because I don't have your color and the type of hair you need." Which was news to me, because they always have it. So I went to the drawer that they're always in to go look. She came up behind me and started screaming and slamming the drawers shut on me, yelling at me "You can't do that!! You're scaring me, we have cameras!!" Super weird. Since when has this been the rule? Yes, I'm aware of the cameras. Could someone from corporate please look at them to see your employee harassing me? I have always gone and picked out my color before the last 5 years. I told her she needed to go, and I need to talk with her boss because she's become extremely rude and was clearly lying to me. She was refusing to replace the crappy cheap hair she sold me at a very highend price. Thankfully, I was able to get her boss to come in and show him the hair. He agreed it wasn't their typical quality hair, saw that Ive been a loyal customer for years from my purchase history, went to the drawer where she claimed it wasn't, got it, and happily exchanged it for me with no problems. Honestly, I don't have high hopes for this new pack of hair as the quality has seemed to have changed for the worse. But at least the manager tried to make it right. I'll be ordering bellami hair extensions from here on out. Done shopping there and referring my friends there as well. Worst customer service!

Great Selection and very clean and neat. Very helpful and patient staff. So much to choose from i…read moreusually buy more than I came in for but that's what makes this shop so great! I adore the owner, Joy. She is amazing and is very talented as an artist and an educator. The shop is so pleasing to walk in to. Like Disneyland for hair extensions!

Still closed due to fire. Lots of selection. Costumes,…read moreaccessories, wigs, tourist offerings. Should reopen this summer. Super cool, multi level historic building in Old Sac. Can't wait till it reopens.

I've been coming to this place for years and I keep finding myself back every Halloween. Even if…read moreyou aren't buying anything it's a blast to explore around in here. The selection is just wild in here and the prices are absolutely fair. The service has always been great, super friendly staff that have no issues with you trying in multiple things until you find something you truly love.

I love this salon. I am disappointed it took me this long to find a quality shop in my own…read morehometown! The owner of the shop, Keela, is very nice and VERY GOOD at what she does. Very knowledgeable and willing to answer any questions you have. She offers BEAUTIFUL wefts, closures and wigs. All of the stylists in this salon are welcoming and provide excellent service. My stylist is named Taylor and she is the sweetest most driven young professional! She walked me through her process and I felt so comfortable in her chair. I had XS knotless braids done and I am in love. Painless and exactly what I was looking for and more. She laid my edges beautifully! I will continue to book appointments with Taylor. Taylor is also an impressive makeup artist! *the negative reviews saying "run"... don't. You'll leave the salon feeling beautiful and excited to come back.

I ordered hair from this company on 09/15/2022 and on the website And I selected that the hair be…read moresent to me by mail not realizing that she also lives in Sacramento. Four days go past and I end up not receiving the Hair in the mail and she end up not sending me a tracking number I tried to email her multiple times she said I had to wait I eventually end up communicating with her on her Instagram and her assistant end up calling me saying that they never sent the package there was no communication about this. Keela end up dropping the hair off to my home which I was satisfied with. Three days later I ordered an additional bundle for my trip, I specifically text her and asked her if she has this before I ordered it and she said yes. I text her assistant yesterday and she never replied then I end up contacting Keela on her Instagram and she informed me all of a sudden they don't have it and offered me a refund what she don't understand is I needed that Hair and I did not want a refund she tried to offer me straight bundles when I have wave hair. This is one of the most unprofessional business I have ever been through . I really try to support my black businesses but it's really hard to . Hopefully the hair I purchased and get installed makes up for the disappointment .

Universal Hair Units has been a complete turnaround for me…read more I'm paying a reasonable amount again and getting the kind of customization that actually matters: a head mold and a unit that's made to fit my head, not a standard piece that gets trimmed into "close enough." The difference shows up immediately in coverage, comfort, and how natural it looks. Customization here is included as part of the program price, which is how it should be. The appointments are professional, the process is straightforward, and the results are consistent. The stylist I work with here is excellent and the consistency shows. After dealing with frequent staff changes elsewhere, it's a relief to have steady, high-quality work. The staff are also genuinely nice. Respectful, patient, and easy to work with. No intimidation, no pressure, no bullying. Just skilled people doing solid work and treating clients like humans. Posting this because a lot of people have been trying to figure out where to go after losing a long-time trusted provider. There's a solid option, and this is it.

Buddy was great with communicating and a friendly barber. His studio is extremely clean and…read morewelcoming. The hair cut was very attention oriented and I left happy with the work he did. Definitely coming back again.

Wow, what a wild ride this whole wig situation has been! You know how much I've loved going to that…read morestore for ages, never a single hiccup before. That's why I was so bummed about what happened recently. So, rewind to November 12th. I was super excited because I picked up not one, but two new human hair wigs. The prices were honestly fantastic, and I felt like I got such a great deal. I took them home, gave them both a good wash, let them air dry overnight - you know the drill, getting them all prepped to wear. That's when things took a surprising turn. Both wigs were supposedly the same brand and model, just different colors. But, lo and behold, after the wash, it became super clear that one of them definitely wasn't human hair at all! It was such a letdown after thinking I'd snagged two amazing units. Naturally, I headed straight back to the store, hoping they could help clear things up. I explained the situation to the guy out front, expecting some sort of solution. Instead, he just told me I'd have to take it up directly with the company, either by calling or emailing them. I was pretty confused and asked again, just to make sure I understood, and he basically repeated that he couldn't do anything to assist me. Honestly, it was a huge disappointment. I mean, I bought it *from* them, right? It just felt really strange that they couldn't stand behind a product they sold, especially for a loyal customer like me. It's a real shame because, after that experience, I just can't see myself going back there anymore. It's tough to lose a place you've trusted for so long over something like this.

They have a great selection of products there and I was asked if i need help upon entry. The girls…read moreup front seem sweet but the customer service was lacking. They continued their conversation when i was ready to check out. I even asked how they were doing and they could definitely care less.

Bad attitudes there I'm for sure not going back, don't ask for help or they going to look at you…read morelike your stupid.

Very helpful, great people, great prices and exceptional selection! Definitely will go again with…read moreany hair needs !!