Who knew that getting jewelry repaired could be such a great experience…read more The folks at Gold 'N I Jewelers explained everything: what needed to be done, how the repairs would be made, how long it would take (it actually was done the next day!) and the cost. I plan to return to have some jewelry I don't wear reworked.

Came in to trade a ring that I owned for years and had never worn. The owner and his staff were…read morekind and easy to talk to. I'd come back here again for any future jewelry trades. What I appreciated was the owner looked up the real time market place of gold to come up with an offer. I had gone to one other place to get a valuation and Gold 'N Jewelers beat it even after gold prices had dropped. Extra benefit: free parking!

Wow! Our experiences at Jean Pierre jewelers have been…read morenothing but wonderful. Every time I go in Jean and his team make us feel like family. My fiancée and I had so much fun designing our dream rings. They made our visions come true. We got everything we wanted and the whole process only took a few weeks! Both of us have fallen completely in love with our rings and we receive so many compliments on them. We also wanted to give a special shout out to Madison who works there for her amazing customer service, positivity, and support during our journey there. Thank you for everything!

We had an absolutely fabulous experience shopping at Jean Pierre Jewelers for my engagement ring,…read moremy wedding band, and my husbands gold wedding band. We love every single piece of jewelry we got! The quality is impeccable, and the service is top notch. Non pushy, kind, honest, trustworthy, BEAUTIFUL jewelry. Trust me, this is the best jewelry store in the valley. You won't be disappointed! Not to mention, the prices are affordable and fair for the high quality service and jewelry. Thank you Jean Pierre, we are thrilled. Be back soon for more!!

I needed a quick repair for a broken pin clasp and reached out to a few places. Steve was the first…read moreto respond to my request, and luckily, he's actually located close to where I live--so that was a huge plus! The repair was quick and easy. He was very easy to communicate and deal with, and the whole process was hassle-free from start to finish. The price was very reasonable, and I appreciated that he accepts both cash and credit cards, making payment super convenient. Overall, great service, quick turnaround, reasonable pricing, and a convenient location. Definitely someone I'd reach out to again if I need another repair!

I stopped by Watch the Time after inheriting some old watches from my recently passed grandmother…read more I've never been to Valley Plaza and at first I thought the entrance was for a supermarket and incorrectly drove by. There's a small parking lot in the front and a much larger parking lot in the back that I would recommend. I came in on a weekday afternoon and was immediately able to be seen. Both watches I had required battery changes and resizing for my wrist. Service was very fast and he was able to first disassemble both watches to confirm that their internal pieces were working (as they were both older) prior to charging me for any battery swaps and alterations which felt both very honest and like great service. He resized both watches very quickly and when one piece on the fashion watch I brought accidentally broke off, he immediately fixed it up for me. Would absolutely recommend for all your watch needs!!

RAFFI IS THE MAN!…read more Came in here for some cleaning my jewelry and my wifes. Ended up shopping for a 2 carat diamond for my wife's wedding ring. Raffi found the best diamond for it, and i can't even began to explain the difference between before and after. He is a magician, and an honest, good man. He has my business forever now

I had such a great experience working with Rafi! I came in wanting to upgrade my wedding ring with…read morea diamond, and he was incredibly knowledgeable, patient, and honest throughout the entire process. He took the time to explain the different diamond grades, show me comparisons, and help me understand what I was actually looking at instead of just trying to sell me the most expensive option. He really listened to what I wanted and helped me choose a diamond that fit my existing ring beautifully. He was able to order the diamond and have it placed into my ring in under a week, and I am SO happy with how it turned out. It completely transformed my ring and made it look even more beautiful than I imagined. We also brought him a huge batch of our gold and silver jewelry to clean, and I couldn't believe the difference. Everything looked brand new again, and he had it all done within just a couple of hours! Rafi is friendly, trustworthy, extremely knowledgeable, and clearly takes pride in his work. The whole experience felt very personal and never pushy. It's hard to find someone you feel genuinely comfortable trusting with sentimental jewelry, and I would absolutely recommend Rafi to anyone looking for a jeweler!

Oscar is great! I needed links taken out of my watch. Got there right at 10 and he was there. I was…read morein and out so fast.

I have been a loyal customer of LA Watch on Ventura Boulevard for many years, but after my recent…read moreexperience, I will never return. The owner and one of his employees provided the worst customer service I have ever experienced. Their attitude was rude, disrespectful, and completely unprofessional. Instead of treating a long-time customer with appreciation, they spoke to me in a disrespectful manner that made me feel sick. What made the experience even more disappointing was the inconsistent pricing. Just last week, one of my friends whom I referred to this store was charged only $12 for a watch battery replacement and paid by credit card without any additional fee. Yesterday, I brought in four watches to replace the batteries, and I was charged $15 for each watch, plus tax, plus an additional 3% credit card processing fee. While I was there, another customer came in with one watch and was charged only $12 with no extra credit card fee. For years, I have referred many friends and family members to this store and regularly brought in multiple watches at a time--sometimes more than ten watches in a single visit. This is how a loyal customer was treated. I don't mind paying a fair price, but I do expect consistency, honesty, and respect. Unfortunately, I received none of those. There are many other watch repair shops in the area that offer fair pricing, excellent customer service, and treat every customer with respect. I no longer recommend this store and will be taking my business elsewhere.

Cannot recommend JR's enough. We came in wanting to design a custom engagement ring, and they made…read morethe whole process easy and we felt cared for the entire way. We had a specific vision: a unique piece with subtle pink stones set into a hidden halo. Getting the exact color right turned out to be tricky, but instead of just settling, they worked with us and swapped out the original stones for ones that matched exactly what we were going for. That kind of patience and commitment to getting it perfect is rare. They also let us use our own diamond, which a lot of places won't do, and they built the setting around it beautifully. The finished ring came out even better than we imagined. Their prices are extremely fair too, which is extremely refreshing compared to some other shops in the area. Finally everyone in the store is fantastic and so nice. You never feel rushed or pressured, just genuinely taken care of. If you're looking for a custom piece (or great jewelry from people who actually care), this is the place. Five stars, easy. Thanks everyone so much! We will be back to design our wedding rings!

I absolutely love J R's Diamond and Jewelry! My family and I have been coming to J R's for years…read morefor all of our jewelry. Whether we are celebrating a birthday, holiday, anniversary, or graduation, J R's has the most beautiful selection of rings, earrings, bracelets, necklaces and more! All their diamonds are natural and stunning. They also do custom pieces as well. Jeff and Eileen are so kind and always take the best care of us. Absolutely shop at J R's for the best service and beautiful one of a kind jewelry pieces!

The location is inside a beauty salon. We went in to change a clasp on a silver bracelet…read more We were in and out about 15 minutes. Max changes the clasp and cleaned the bracelet. It cost us 20.00, which we paid via Zelle He was nice and professional.

I brought in two brand-new watches to have a few links removed. These watches had never been worn…read moreand were in excellent condition. After the links were removed, I noticed scratch marks on my expensive watch that were not there before. He was able to reduce the larger scratch, but he could not fix the smaller scratches that were caused during the service. The bigger issue is that the situation was not handled with the level of accountability or customer service I would expect when someone damages a customer's property. I would not recommend bringing expensive watches here. Based on my experience, the work was careless, and the response to the damage was not acceptable.

I happened to be in the area and stopped by to see if I could have several watches serviced…read more Fortunately, Jimmy had a few minutes between customers and was able to replace six watch batteries and adjust the band on another watch while I waited. Jimmy was professional, friendly, and genuinely pleasant to talk with. The service was completed quickly, the workmanship was excellent, and the pricing was more than fair. It's refreshing to find this level of customer service and attention to detail. I would not hesitate to return and highly recommend him to anyone needing watch repairs or service.

I got this watch as a gift and it means a lot to me. Sine I've owned it, the watch never actually…read morehad a working battery so recently, when the old strap ripped on me, Jimmy, the owner of fixing time, was able to replace the battery and band. Seeing the watch work for the first time since I've owned it and present itself in a whole new light left me speechless to say the least. Jimmy runs an incredible store, mentored by his father, it was awesome to have been attended and served by him and his story. Thanks Jimmy. Hope to see you again soon!

Really nice and honest owner. Amin is kind and very professional. He helped remove an eternity band…read morewithout damaging any diamonds. I'll definitely be back here.

Amin was amazing when I brought a vintage ring in for repair. I was looking forward to returning…read moreto have a pair of earrings altered but I can't contact him. Does anyone know if he is still in business or if he moved. Really would love to have him help with repairs.

Efficient service within minutes and very reasonable rates , this is the perfect local watch and…read morejewelry repair store. We have got multiple watches and bracelets repaired here over the years and will keep coming back for our family's needs.

Today was the second time I've used this service provider. As with the first time, he was helpful,…read moreexplained what was needed, and would have gotten the problem fixed right away, but since I was going out of town, I couldn't pick it up tomorrow. I highly recommend this shop.