Terrible experience -- Buyer Beware!
I would not recommend this company based on my experience. They installed what appears to be cheap, low-quality Chinese flooring, and after the installation, instead of standing behind the product and making things right, they wanted to replace it with something new -- and expect me to pay for it all over again.
That is completely unacceptable. If a company installs a product that doesn't hold up or isn't what the customer expected, the customer shouldn't be expected to keep opening their wallet to correct the company's mistake.
At the end of the day, it certainly feels like this company is more interested in making money than taking care of its customers. A reputable business should stand behind its workmanship and the products it sells instead of trying to turn a problem into another sale.
I strongly recommend doing your research, asking exactly where the flooring is manufactured, what you're actually getting, and what their policy is if the product fails before giving this company your hard-earned money.
Very disappointing experience. I would think twice before doing business with them.
Update: Mr. Ali, I'm 100 percent a customer we have spoken on the phone. You sold me cheap Chinese laminate flooring, and multiple other customers the same products, and they have left reviews about it. You know which flooring I'm talking about. You made tens of thousands of dollars off of it. You then try to strike a deal with homeowners to install a new product to sweep it under the "rug," but this needs to be known to others. read more