After a less-than-satisfying experience at a local competitor (see my previous review), I was pleasantly surprised at the level of service I received at this store.
Due to my height, it was difficult to find a store stocking frames suitable for me. One staff member, Mike (legend), went to the effort of contacting a regular customer who owned the bike I wanted, in order for me to take his for a test ride - an unexpected and very kind offer. Unfortunately the bike's owner was working in the country for a while, so Mike had another frame in their storeroom built up for me, and called me to let me know it was built and available for me to test ride.
I took the bike for a test ride (after leaving my wallet behind the counter as security), and decided to purchase. I was given a very competitive price, had my tyres swapped over, and had some accessories fitted to the bike, all completed in a timely fashion.
The store has a good range of bikes and accessories, very knowledgeable and friendly staff, and the store is always well-presented and visually appealing. Pricing on accessories are not the cheapest around, but nor are they the most expensive. There are also a huge number of spots out the front where you can safely lock up your bike while you browse.
If you've got your mind set on a Giant, or you're interested in exploring your options, drop into the Giant store, they'll take care of you. read more