Great service, great work, fair price. Quickly diagnosed and repaired my dryer. Will definitely use…read moreagain.

I called Midlands Appliance Service on 12/10/2024 regarding and issue with my Whirlpool Dryer. I…read morehad previously called Sears Appliance Repair (Sears Home Services) to come out and fix my Whirlpool dryer. It would not rotate or start after you hit the power and start button. Sears was very easy to schedule a call and I was surprised when I went to the internet and found that they were available the very next day. All seemed great. The technician opened the top of the dryer, hit the power/start button and heard a click from the control board. Dryer wouldn't rotate. He immediately said "The board is bad". He looked up the part and said "We don't carry the board and can't get it". My wife said "So what are you saying, we have to get a new dryer?" He just shrugged and said we could probably find the board on Amazon. So we looked up the part and he said that it would work. I have an electronics background so I told him I'd order the board and put it in. I said if it didn't work I would call them back. I got the board three days later, put it in and it had the same problem. So I called them and got their voicemail..said I needed them to return. I get a voicemail response that they would be out the next day. They never showed. This went on for a whole week, one day after another...with them telling me they'd be out and then not showing. Finally after four days of this I called Midlands Appliance Service to see if they could come out. I spoke with Steven Woodlief and he said if I'd called him 3 hours earlier he could've stopped out then. I told him the problem with the dryer and he said it was crazy that they didn't check out the thermal relay or switches or anything prior to jumping on the board being bad. He explained where the thermal relay was located and told me of a YouTube video that would show me where it was. I took the front of the dryer off, found the thermal fuse and checked it for continuity. It was open. I went out and ordered the fuse the next morning for $8.16 and replaced the fuse. It's been working great ever since. So no, I did not have to use Midlands for an actual service call, but the help Steve gave me was above and beyond the call of duty. This is what a good service organization should be like. I have gone to Better Business Bureau, Comsumer Protection Agency and my bank in order to try and refund the $129 bad diagnosis and service Sears Appliance Repair gave me. They do not have a live person and no matter what you call you can only get a voicemail routine that sends you back to the beginning. They do not have a phone number, and their address is listed as Sears in the now defunct Sears building in Columbia Mall. Take heed. Never use Sears Appliance Repair, but take your business to Midland's Appliance Service instead

Quick, efficient and not lacking in quality or professionalism. Able to troubleshoot the issue with…read morethe refrigerator and narrow it down to a potential part. Unfortunately the failure still happened with the new part. All troubleshooting was exhausted and with the breaker still popping after the new part installed, this was the last clue to know there was a ground issue inside of the fridge (an electrician had run tests as well and cleared it). Ultimately I made the choice to replace the fridge instead of having it completely dissected. Overall I would say that this issue was due to a build issue with the fridge. QARS did a wonderful job quickly and was straight up.

Easy to get an appt, professional service. He informed me my washing machine would cost to much to…read morerepair. I appreciated the honesty. John is the owner, just in case you want to use his services. Tip: Customer will get charged $78 for a estimate rather the fix the item or not. Keep that in mind. There many be companies that offer free estimates.

I call an setup appointment a week in advance. Tech told me he will be there on Friday after lunch…read more After waiting all day and a no show. Call him at 5:40pm he totally forgot. He told me Saturday morning an still no show. Don't use this company.

I called Brad to help with a range haul away and installation. He responded quickly and scheduled…read moreme for the day after our call, which I was very happy to hear. The installation was quick (only one hour), efficient, and well-priced. I could not have asked for better help. Thank you Advance Appliance Services!

I needed to replace my water line from the house to the street. The path to the house ran under my…read moreold live oak so you can imagine that I was very grateful to find someone who respected the value of that established landscaping and dug around and under major roots rather than compromising the tree.

Asked for an estimate got run around. I remember the day you have a leak dad calls plumber plumber…read morecomes and fixes it that day. Now you find a website, wait a day or 2 no one calls. Just go on utube and fix yourself with friends. Not impressed with yelp offers at all. Why can't a guy get a simple estimate over the phone or a text. All I want to know is what dollar figure we talking $50, 100, 200, 300. Nope they have to see it and my experience everyone who comes out and looks at it are over priced.

My 2 year old refrigerator suddenly stopped working, I called multiple local appliance repair…read morecompanies, who either stated that they did not work on my brand of refrigerator or that they had a long waiting list with no appointments available for over a week. My refrigerator brand's company did not honor their 3 year warranty or return calls. So I was relieved when I finally contacted Professional Appliance Repair of Gaston, SC and experienced a prompt caring and professional response. They too, had difficulty obtaining parts from Hisense company. However, I felt full confidence in their competence (due to their multiple updates and expressed concern). Once in the home, their expertise was very notable, and extra time was spent answering all questions, as well as offering helpful suggestions. I highly recommend this company for their affordable quality work, and will be using them for any future appliance repairs.

Had a few appliance issues since summer including most recently a Samsung Frig. that started to act…read moreup. Had problems finding someone to look at w/o waiting weeks AND worked on Samsung, which is becoming a problem. And, came across Professional Appliance Repair, which didn't have many reviews here. They came within a couple of days and isolated the problem quickly, and explained the problem with Samsung part availability and they would try to find a replacement part since Samsung doesn't make parts past 5 years. I was preparing for needing to buy new frig., but they located one, tested it in the shop, and installed it in my frig. for real test. So far, frig is working great. Highly recommend these folks.

Service call late one afternoon due to no cold air coming out of our vents. Text before 8 am the…read morenext morning. An appointment was set up for later that day! Could not be more amazed how it all fell into place. And we had cold air several hours later! Everything was explained to us - and invoice was detailed. Thanks to Everyone who worked together to make this happen!

This company has been doing work at my house for many years…read more They always do a great job and the cost is very reasonable.

I had the pleasure of meeting Darrell Darby Jr. We purchased a Whirlpool full-size upright freezer,…read moreand after only 15 months it stop working. Darrell called us the morning of his appointment to let us know how long until he would arrive at our residence. Darrell was kind, courteous and knowledgeable! Darrell took very good care of us and got our freezer up and running in no time!

Amazing people. I can verify that these folks not only fixed my electrical issues but charged me…read moreway less than all the other estimates I had gotten. Trust them to do it and do it right.